Customer Service Sales

Accomplished and goal oriented professional with a proven track record for solid business decision making and astute business acumen in fast paced environments resulting in increased profitability and productivity. Strong qualifications provide value, experience, and insight into business challenges requiring adaptability to change, energy, flexibility, and a winning attitude. Proven ability to learn quickly, assess problems, and initiate corrective action. Analytical and organized; with ability to identify needs and implement effective solutions. Deep sense of responsibility, aimed at servicing existing accounts and establishing new ones through organized sales planning. Highly skilled in providing information regarding product information and delivering excellent customer service.

Career enhancements

Excellent Customer Service

Staff Development/Training

Business Development

Effective Presentations

Market Penetration

Process Improvement

Problem Solving Skills

Strategic Planning

Critical Thinking

High Attention to Detail

Organizational Skills

Business Prospecting

Sales Goal Oriented

Sales & Marketing Strategies

Promotional Development

Relationship Building

Pharmaceutical Products

Bilingual: English/Spanish/Italian

Career Overview

Product Sales & Customer Service Specialist:

Otosaver Dash Cams USA – Ft. Lauderdale, FL

May 2014 – Present

Responded to inbound calls in a fast-paced, and gave information to new customers including in a friendly and professional manner; provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Follow up calls offering the best product and prices to our new customers including new customers, generating revenue and keeping customers very happy; Generating business through our new effective auto dealers marketing campaign.

Transporter/VIP Client Specialist:

LPC Transportation, Inc. – Ft. Lauderdale, FL

May 2014 – Present

Performs daily inspections as required and promptly reports maintenance issues.

Driving VIP clients around town to business meetings as well as private airports and hotels.

Provided customer service to ensure customers' safety and satisfaction.

Provided safe and reliable transportation to and from locations throughout the Florida State area.

Maintained excellent customer service and satisfaction with timely pick-ups and drop-offs.

Organized scheduled orders and dispatches with accuracy and precision in decision making.

Product Tech Support & Sales Specialist:

PRS, Inc. – Samsung USA – Plantation, FL

September 2012 – May 2014

Successfully assisted customers with tech support, product selections and purchases.

Delivers excellent customer service with floor sales and assist customers with purchases.

Engage customers in order to provide to them what they need in terms of quality product by demonstrating technical selling skills and product knowledge; Trained new Best buy employees on Samsung products and basic sales techniques.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

Accurately process and record call transactions using a computer and designated tracking software.

Private Investigations & IT Support:

Status Group, Inc. – Plantation, FL

August 2008 – May 2012

Performing computer forensics and investigations for the District Attorney’s office.

Preparing, serving and filing legal documents, such as affidavits, appeals, contracts, briefs, wills, real estate closings, etc.

Researching legal models; Executive protection for celebrities and detection of bugs on vehicles and properties.

Locating and interviewing witnesses and parties; Obtaining and examining evidence; Verifying existing evidence.

Gathering and analyzing research data, including legal codes, documents, and articles.

Sales Representative/Customer Service:

Allied Waste BFI Services – Miami, FL

September 2005 – May 2006

Developed and generated business through effective cold calling daily activities to feed the sales funnel.

Secured new business by generating referrals from existing accounts and establishing new clientele.

Contacted new business and schedule appointments with potential customers, creating sales activities through leads that develop into qualified buyers.

Follow up calls daily to discuss quotes with qualify new business in Miami Beach, South Beach and Miami area.

Implemented actions that will move prospect/opportunities to closed.

Identify viable leads, manage prospects and acquire new, profitable commercial, industrial and recycling business to meet and exceed monthly established targeted revenue goals; Prepare and deliver sales presentations to prospective new clients.

Maintain a thorough knowledge of the Company’s available services, lines of business, pricing structures and offer additional services to existing and potential commercial, industrial and recycling clients, including total waste stream management solutions, as appropriate, to grow targeted profitable revenue and contribute to Company goals and objectives.

Sr. Product Support Specialist for Ford, Lincoln – Mercury Corp.

JD Power and Associates – Westlake Village, CA

May 2000 – Sept 2003

Launched start-up of six staff members to support 550 evaluators all over the US and Canada with the new dealer, Blue Oval National Certification Program.

Spearheaded technical support team to create solutions for clients’ issues and work with programmers to modify, test, and implement new application updates.

Orchestrated logistical set up for trade shows throughout the US.

Increased Ford project revenues from $8M to $25M and acquisition of new projects from other automobile manufacturers.

Education& Training

The National Association of Pharmaceutical Sales –CNPR Certification, 2017.

Samsung University- All Samsung Tablet’s, TV’s, Audio system, DI Certified, 2013.

FWPC Piper high – Operation of Water and Wastewater Treatment Plants, 2012.

Capstone Institute of Mortgage Finance – Certified Mortgage Finance Specialist, 2002.

Coldwell Banker University – Real Estate FastStart Program, 2002.

LA Valley College – Web Site Administration and Development, 2001.

Microsoft – MCSE – Microsoft Certified Professional System Engineer, 1998.

Sierra College- CCNA- Novel Network Engineer, 1997.

UCLA Extensions – Marketing and sales strategies, 1993.

Apple University – Network Engineering and Printer Service Course.

Universita di Milano – Degree in Electronics, 1982.

References:

City of Parkland Mark Weissman Parkland Vice-Mayor 954-***-****

Angel Limousine Shay Angel Transportation broker 954-***-****

PRS/Samsung USA Oscar Avila Regional Supervisor 954-***-****

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