Manager Executive Assistant

JANIS ALLEN

Email *********@*****.*** Phone 913-***-****

EMPLOYMENT HISTORY

MGM Marketing Commodities Brokers 2015 – 2018

Accounting Assistant / A/P Specialist Olathe, KS

Processed contracts, Accounts Payable, EOM reporting, reviewed completed contracts, dbcSMARTsoft

Contract Positions during soft economy 2008 – 2014

Plattform Advertising Executive Assistant Olathe, KS

Anticipated management and staff needs, greet guests, order supplies, set-up meetings, vendor relations, assisted with various projects as requested,

Ascension Insurance Services Client Relationship Manager Overland Park, KS

Answered questions from, and provided services as requested by, client colleges, students and parents including, but not limited to plan enrollments, waivers, ID cards and proof of coverage

Prepared daily/weekly/monthly reports, and performed special projects for Executive Vice President, managers and client colleges as scheduled and as requested

TVH Industries Excel/Data Conversion Specialist Olathe, KS

Determined appropriate data evaluation criteria and recommended process improvements

Evaluated, recorded and manipulated data and create reports

Performed required research within PDF, microfiche, Excel and proprietary data files

Created hyperlinks and perform other activities utilizing intermediate Excel skills

Revised several existing spreadsheets and simplified directory structures

Hallmark Cards Retail Field Merchandiser Overland Park, KS

Managed client relationship, inventory, customer relations, and resolved conflicts

Argus Health Systems Pharmaceutical Claims Processing Software 2008

Lead Account Manager Kansas City, MO

Managed relationship with the Company’s largest client, accounted for over 50% of Company revenue

Member of Process Redevelopment team

Guided client through testing/certifying new Company-hosted pharmacy claim software testing region

Pinnacle Investor Services Stock Brokerage/Financial Planning 2000 – 2005

Corporate Administrator Herndon, VA

Built relationships with professional service vendors: tax accountants, lawyers, landlords, office staff

Cerner (rehired – recruited to return) Healthcare Software 1996 – 2000

Regional Support Coordinator and Account Manager Herndon, VA

Served as single point of contact for client unresolved issue escalation. Managed client expectations and issue resolution process to client/Company agreed-upon solution implementation.

Revised, implemented and administered regional Client Satisfaction Survey process; generating and analyzing statistical reports.

Managed multiple client accounts which included managing client implementation and production issues, add-on product sales and facilitating client migration to updated software platforms.

CommSys Telecommunications Management Reporting Software 1993 – 1996

Senior Account Manager Reston, Virginia

Managed multiple client accounts which included managing client implementation and production issues, upsold and facilitated client migration to updated software platforms

Distributed, implemented and supported telecommunications management software updates and upgrades

Performed client train-the-trainer and end-user training

Served as consultant to clients regarding table-driven software

Cerner Healthcare Software 1990 – 1992

Implementation and Support Specialist Kansas City, Missouri

Distributed, implemented and supported healthcare software products, updates and upgrades

Managed custom software implementation projects, created project-specific documentation and training materials, conducted client training, and provided both conversion and post-conversion support

George S. May International Management Consulting 1987 – 1990

Business Management Consultant Park Ridge, Illinois

Interviewed business owners/managers/staff to determine business, personnel, regulatory or legal issues.

Performed Business Process evaluation. Determined best practices, documented procedures and created training programs.

Developed solutions and guided management through solution implementation.

Established initial and/or improved inadequate personnel policies, including disseminating to associates

Created and implemented sales incentive programs.

Trained business management to understand and create basic financial statements.

Created business budgets.

Prepared business plans and presented to financial institutions to secure financing.

LEADERSHIP EXPERIENCE

American Business Women’s Association

2-time, and founding, Chapter President

Lakewood Middle School

Organized events intended to inspire students to lead lifestyles of community and social responsibility

Lakewood Elementary School

Chair of art/silent auction event raising over $55,000 for non-profit organization

Loudoun Country Day School

3-time chair of art/silent auction event raising over $150,000 for non-profit organization

Organized events intended to inspire students to lead lifestyles of community and social responsibility

Montessori Children’s House of Loudoun

Founding officer and 4-time executive board member

4-time chair of art/silent auction event raising over $170,000 for non-profit organization

EDUCATION & SKILLS

University of Missouri – Kansas City BA – Business Administration and Management 1987

Microsoft Office suite – Excel, Word, PowerPoint, Outlook

OpenLink dbcSMARTsoft – Commodities Accounting Software

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