Employee Relations Customer Service

Robert M. Foster

P.O. Box ***

Olympia Fields, Illinois 60461

708-***-**** Cell 708-***-**** Office

***************@*****.***

SUMMARY

Innovative data processing Manager with sixteen years of information technology and data management experience. Strong project management skills; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal staff, contractors and vendors; ability to analyze project needs and determine resources needed to meet objectives and manage multimillion dollar budgets. Strong strategic thinker and team builder.

Areas of Expertise

•Project Management

•New Product Planning and Development

•Problem Tracking and Resolution

•Client Relations

•System Analysis and Development

•Employee Relations and Development

•Corporate Training and Motivating

American Computer Group/ Whitehat Data Services - Tempe, AZ 1998-2005

Senior Business Analyst

•Establish, restore and maintain strong relationships between Whitehat and its clients.

• Support solution testing and documentation activities as needed

•Provide leadership and technical direction to the department by managing the day-to-day activities of staff and consultants to meet department goals and objectives.

•Setting up and managing projects per clients’ requirements.

•Planned and directed implementation of interactive order request and file management system.

•Directed day to day responsibilities customer service representative, application programmers and database design and development staff.

•Train clients, and/or supports clients on use of new software solution.

•Maintain knowledge of multiple business functions and initiatives in order to identify where conflicts/synergies exist between technologies and business functions.

•Establish and manage partnerships with technology vendors.

Electronic Data Systems, Inc/ Formally M-Tech of Plano, Texas 1984-1991

Senior Business Relations Analyst / Manage - Establish, restore and maintain strong relationships between EDS and its financial client corporations.

•Provide leadership and technical direction to the department by managing the day-to-day activities of staff and consultants to meet department goals and objectives.

•Provide overall direction for comprehensive project management within EDS’ Dallas office.

•Setup and managing projects per client’s requirements.

•Supply expense and capital budget oversight to ensure accountabilities are met

•Manage external vendor process from initial negotiation of contract renewals ensuring vendors meet established protocols.

•Train clients, and/or support clients on use of new software solution.

•Responsibility for $1.1 million dollars departmental budget

•Establish partnerships with technology vendors

First Union Baptist Church - Chicago Heights, IL 2003-Present

Pastor

•Developed, implemented and monitor church wide budget system.

•Facilitate annual business meeting with Board of Directors, Trustees and Church Members.

•Counseled with church member and community on personal and professional issues.

•Prepare and present weekly Sunday morning message and mid week Bible Study.

•Visit hospitalize and home bound church members

•Attend to the benevolent needs of the church and community

•Organize and host community meetings

•Fed, clothe, counsel, and sheltered hungry and homeless.

•Establish and manage ministry partnerships throughout the United States

Cedar Hill High School – Cedar Hill, Texas 1998-1996

Mathematics Teacher

•Taught algebra and advanced mathematics to all High School grade levels.

•Site base decision making committee member

•Sophomore and Junior class sponsor

•Graduation coordinator and announcer

Lancaster Intermediate, Junior High and High School – Lancaster, Texas 1996-1991

Mathematics Teacher/Coach

·Taught intermediate mathematics, algebra and advanced mathematics to students from 6th to 12th grades.

·Coached football, basketball and track.

·Organized weekend and evening math classes for students and parents

·Taught GED preparatory classes

·Design and successfully executed program to increase standardize test scores by 14%.

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