Customer Service Manager

Edward C. Horner

** * *** ******** **

Hampshire, IL 60140

Tel# 630-***-****

Well-qualified automotive-minded individual with 22 years experience in the fast paced mechanical industry. Ability to manage high volume shops, deliver high quality work, as well as excellent customer service and satisfaction.

Flexible and versatile-able to maintain a sense of humor under pressure. Thrive in a deadline-driven environments. Excellent team-building skills work well with others. Hit the ground running to adapt and overcome the task at hand.

Area of strength include:

*Facility Maintenance *Mold Remediation

*Inventory Management *Smoke/Fire Remediation

* Managing Employees * Mechanic

*Customer Service * Forklift Mechanic/Operator

* Sales * Non CDL B Class License

Work History :

Wilson Nursery & Landscaping August 2016 to Present Head Mechanic

Maintenance all nursery equipment (Gehls, John Deere, Hydromax, Ford tractors, New Holland,

& Case) repair and maintain shop vehicles, repair/rebuild all engines, rebuild value bodies, hydraulic hoses & electrical

Royal Fox Golf Course LLC April 2015 to August 2016 Head Maintenance Mechanic

Maintain all golf course machines from riding lawn mowers weed whackers, push lawn mowers, golf carts & John Deere tractors, Lastec, and Ford tractors Invitation Stables LLC January 2010 to Present

Property Manager

Hampshire, IL

Maintain all farm equipment includes tractors, lawn equipment, Bobcats, trailers. Also maintain all barn property fencing and horse stables.

BMS CAT January 2009 to September 2011

Warehouse Manager

Oswego, IL

Onsite Supervisor for 3 to 20 employees depending on how big the job is, Driver, DOT Certified, Forklift Operator, Supervisor of multiple people, prepares trucks for job sites, assists on clean ups at job sites, in-house mechanic of trucks, and equipment and forklifts.

Merlin’s Muffler & Brakes June 2000 to December 2008 Manager and Technician

Elgin, IL December 2002 to December 2008

Villa Park, IL June 2000 to December 2002

Manager of 6 technicians. Responsible for the day to day on site operation of all aspects of the shop. Including execution of Merlin’s policy and procedure while maintaining a professional image and profitable operation.

Duties include: Management duties- customer service, facility upkeep, employee motivation, inventory and cash control, and record keeper

Technician duties: Brakes, tunes ups, minor repairs, shocks, struts, springs, welding, gas touching, front end work.

.Meineke Discount Muffler & Brakes June 1999 to May 2000 Manager & Technician

Addison, IL

Manager of 4 Technicians. Responsible for the day to day on site operation of all aspects of the shop. Including execution of Meineke’s policy and procedure while maintaining a professional image and profitable operation. Duties include: Management duties- customer service, facility upkeep, employee motivation, inventory and cash control, and record keeper

Technician duties: Brakes, tunes ups, minor repairs, shocks, struts, springs, welding, gas touching, front end work. Iggy’s Automotive October 1990 to June 1999

Technician

Norridge, IL

Responsible for the day to day on site operation of all aspects of the shop while maintaining a professional image and profitable operation.

Duties include: customer service, employee motivation, inventory stock Technician duties: Brakes, tunes ups, minor repairs, shocks, Struts, springs, welding, gas touching, front-end work and forklift operations. Education:

General Education Degree

Reference:

Ricky Horner Homewood Disposal 847-***-****

Jeff Haile Lake Shore Disposal 773-***-****

Warren Rylko Invitation Stables Tel # 773-***-**** Don Atherton Advanced Disposal 630-***-****

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