Customer Service Representative

ALISHIA GRAVES

**** *. ******** **., *******, IL 62526 H: 217-***-**** *******************@*****.***

SUMMARY

Experienced Dietary Aide skilled in daily food prep and sanitizing dishes and washing dishes carts and tables as well as in nursing home settings and hospice. Strong interpersonal skills and technical proficiency in dietary aide functions. Demonstrates a commitment to quality processes and the philosophy of continuous improvement.

SKILLS

Special dietary needs

Energetic work attitude

Relationship-building

Product disposal

Sharp problem solver

Inventory control

Visual merchandising proficiency

Active listening skills

Courteous demeanor

Strong organizational skills

EXPERIENCE

08/2004 to 03/01/2019

Dietary Aide

Heartland Healthcare Network Decatur, IL

Set up tables or other dining areas with attention to cleanliness and order

Prepare meals under the supervision of a dietary manager or cook

Deliver dishes and trays at designated times and rooms

Take down dining areas and collect plates, glasses etc.

Discard leftovers and take out garbage

Clean food stations and wash dishes, cooking vessels and silverware

Stock ingredients and monitor inventory

Assist in keeping track of expenses and menu planning

Help maintain kitchen equipment and appliances

06/1998 to 11/2003

Survey Interviewer

Millward Brown USA Inc. Decatur, IL

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.

Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.

Compile, record and code results and data from interview or survey, using computer or specified form.

Review data obtained from interview for completeness and accuracy.

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.

Assist individuals in filling out applications or questionnaires.

Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.

Identify and report problems in obtaining valid data.

08/1994 to 12/1997

Customer Service Representative

APAC Teleservices Decatur, IL

Answer incoming calls from prospective customers to explain services and products offered.

Become proficient with client programs and develop product knowledge.

Record and verify names, addresses, purchases and reactions of prospective customers.

Enter orders into computer.

Maintain professional attire that adheres to APAC standards.

Follow company policies and procedures. Other duties may be assigned

EDUCATION AND TRAINING

1987 - 1991

High School Diploma

Ripley High School Ripley, TN

REFERENCES AVAILABLE UPON REQUEST

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