Sales Customer Service

MICHAEL A. WALKER

New York, NY ***** • (***) ***- 5714 • *****************@*****.***

SUMMARY

Enthusiastic and energetic individual with over 4 years’ experience providing a positive shopping experience to diverse customers. Excellent track record of effective merchandise presentation, prompt and courteous customer care, persuasive selling skills and accurate transactions.

HIGHLIGHTS

• In-depth product/fashion knowledge • Team Leadership

• Excellent time management • Dedicated Team Player

• Customer Focus • Client Relationship

• Quality Focus • Analytical

EDUCATION

ART INSTITUTE OF NEW YORK, New York, NY 2013

Associates Degree, Fashion Design

SAMUEL FELS HIGH SCHOOL, Philadelphia, PA 2009

High School Diploma

PROFESSIONAL EXPERIENCE

LORD AND TAYLOR, New York, New York October 2014 - Present

Senior Sales Associate

•Train, coach, and develop new associates on Point of Sale (POS) system policies and procedures, product knowledge and company and personal goals.

•Collaborate with store director on maintaining store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.

•Responsible for coordinating floor plan reset that delivered increased dollar and unit sales and outpaced the current sales goal.

•Achieved 285,000 dollars in sales volume over for the 2017-year end.

•Receive and process cash and credit payments for in-store purchases.

•Create strategies to develop and expand existing customer sales.

LORD AND TAYLOR, New York, New York October 2014 - August 2015

Sales Associate

•Processed transactions including, but not limited to new orders, returns, exchanges, and releases in a timely and efficient manner.

•Utilized Universal Product Code (UPC) and Personal Digital Assistant (PDA) sales tools to assist profitable growth drive and exceed departmental and individual goals.

•Engaged customers using Best Buy selling skills while providing fast and friendly processing of all transaction types.

•Developed strong relationships with customers by becoming a trusted advisor and partner in assisting them in making online and in-store purchases.

•Recognized as a top sales performer and exceeded sales goals consecutively during the first six months.

SKILLS

Time Management, Product Knowledge, Communication, Motivator, Retail and Customer Service, Team Player, Active Listening, Microsoft Office, Advocacy, Productive in fast- paced environment, Meets Deadlines, Persuasive Interpersonal Skills, Troubleshooting and Problem Resolution. Observant, Assessing Customer Needs, Allocating Appropriate Resources.

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