Customer Service Representative

Nadezda (Nadine) Kuznetsova

Young specialist with various work experience

Chicago, IL 60608 +1-312-***-**** ******.****@*****.*** A recent graduate of one of the leading Russian Economic Universities, majoring in “International Trade” with knowledge of two foreign languages interested in gaining experience in the field. WORK EXPERIENCE

December 2018 - Present Time Nine Lives Agency

Customer Service Representative

● Develop database of long-term clients by collecting personal information and creating profiles in the system.

● Analysis of potential financial losses for individual clients and companies; determining, finding and presenting the best possible coverages from a variety of companies presented on the market.

● Provide continuing service by processing changes in policy applications. December 2018 - Gained legal work authorization in USA September 2016 - September 2017

SmartCAT

Data Coordinator

● Work with The Marketo Lead Database APIs (marketing automation software), database generation and systematization, handling of large amounts of unstructured information. April 2016 - September 2016 Merlion

Senior HR Assistant

● Work with business calls and correspondence, processing of documents, interaction with adjacent departments, working with E-staff (system of automation of selection of personnel) and Microsoft Office.

EDUCATION *

August 2017 - November 2017 Harry S Truman College International Student

Complete ESL & TOEFL preparation classes to gain strong English writing, listening and speaking skills. September 2013 - July 2017 Plekhanov Russian University of Economics Bachelor’s degree in International Business, Trade and Commerce GPA: 4,8

Focus on International Trade, Foreign Trade Activity and International Economic Relationship

* In addition to the general education engaged in self-education through Coursera, edX and similar resources.

OPTIONAL INFORMATION

Language skills:

1. Russian (Native Speaker)

2. English (C1/Advanced)

3. Spanish (B1/Intermediate)

Recent Courses Completed:

1. April 2019 - SQL for Data Science, University of California 2. February 2019 - Accounting for Decision Making, University of Michigan Forums Attended:

1. Member of the Forum of the United Nations Millennium Development Goals 2. Member of United Nations Model at the Diplomatic Academy of the MFA (ministry of foreign affairs) of Russia

Awards Received:

1. Diploma of the Winter Economic Discussion School Participation 2. Сertificate of the XXIX Plekhanov International Conference Participation 3. Gratitude for assistance in holding the International Congress “Innovative practice: science plus business”.

Memberships:

The UN Volunteers Community; Association of Economic clubs.

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