Service Operator
Resume:
Name: Justin Matthew Jones
Security Clearance: Secret
**** * ********* **, *******, TN 37090
Home/Cell: 720-***-****
PROFESSIONAL SUMMARY:
Self-motivated, enthusiastic, and career oriented.
Ability to remain focused and productive while multi-tasking.
Management experience that drives successful career.
Detail oriented and ability to excel in a fast-paced, results driven work environment.
Efficiently and effectively build loyalty and long-term relationships with customers, while consistently meeting and/or exceeding company goals and demands.
Continually strive to go above and beyond company standards for customer satisfaction and continued company success/growth.
Flexible work schedule while always dependable.
AWARDS:
Afghanistan Campaign Medal with Campaign Star
Army Commendation Medal
Army Achievement Medal (3rd Award)
Army Good Conduct Medal
Army Service Ribbon
Combat Infantry Badge
Global War on Terrorism Service Medal
NATO Medal
National Defense Service Medal
Overseas Service Ribbon
CERTIFICATION/TRAINING:
Survive, Evade, Resist, and Escape Certified Training
Cherokee Mobility and Safety Driving Course for Off-Road Vehicle Operations in Hohenfels, Germany
(April 10, 2015)
Master Vehicle Wireless Package Trainer for Military Vehicles at 1-187 Infantry Battalion 3rd Brigade Combat Team at Fort Campbell, Kentucky (February 2014)
Level I and Level 2 Biometrics and Biometrics System Training (August 7, 2012)
Tactical Ground Reporting Systems Operator Certificate (September 27, 2011)
Analysis and Exploration Information System Professional Operator Certificate (September 27, 2011)
Company Intelligence Support Team Level 1, Level 2, and Level 3 Certified (September 6-9, 2011)
Blue Force Tracker AND Operator New Equipment Training Certification (August 16-19, 2011)
Advanced Defense Advanced GPS Receiver Level 1 and Level 2 Certified (May 23-25, 2011) EDUCATION:
March 2016 – Present: Bachelor of Science in Technical Management; DeVry University, 3343 Perimeter Hill Dr., #200, Nashville, TN 37211; 615-***-**** (T) 2
August 2007 – May 2010: Dr. James A. Forrest Career and Technology Center, Automotive Repair and Refinishing Three Year Program, 24005 Point Lookout Rd, Leonardtown, MD 20650; 301-***-**** (T); 301-***-**** (F); National Institute for Automotive Service Excellence (ASE) Certification
August 2006 – May 2010 (Graduate): Leonardtown High School, 23995 Point Lookout Rd, Leonardtown, MD 20650; 301-***-**** (T); 301-***-**** (F)
PROFESSIONAL EXPERIENCE:
Gerber Collision & Glass Technician 760 W Main St., Hendersonville, TN 37075 04/2018 - Present
Duties, Accomplishments and Related Skills:
File, grind, sand and smooth filled or repaired surfaces, using power tools and hand tools.
Sand body areas to be painted and cover bumpers, windows, and trim with masking tape or paper to protect them from the paint.
Manage parts areas to ensure delivery and successful inventory of needed parts and materials
Remove damaged sections of vehicles using metal-cutting guns, air grinders and wrenches, and install replacement parts using wrenches or welding equipment.
Cut and tape plastic separating film to outside repair areas in order to avoid damaging surrounding surfaces during repair procedure, and remove tape and wash surfaces after repairs are complete.
Prime and paint repaired surfaces, using paint spray-guns and motorized sanders. -Inspect repaired vehicles for dimensional accuracy and test drive them to ensure proper alignment and handling.
Fit and weld replacement parts into place, using welding equipment, and grind down welds to smooth them, using power grinders and other tools.
Position dolly blocks against surfaces of dented areas and beat opposite surfaces to remove dents, using hammers.
Remove damaged panels, and identify the family and properties of the plastic used on a vehicle.
Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
-Remove small pits and dimples in body metal using pick hammers and punches.
Remove upholstery, accessories, electrical window-and-seat-operating equipment, and trim in order to gain access to vehicle bodies and fenders.
Clean work areas, using air hoses, in order to remove damaged material and discarded fiberglass strips used in repair procedures.
Adjust or align headlights, wheels, and brake systems.
Apply heat to plastic panels, using hot-air welding guns or immersion in hot water, and press the softened panels back into shape by hand.
Soak fiberglass matting in resin mixtures, and apply layers of matting over repair areas to specified thicknesses.
Cut openings in vehicle bodies for the installation of customized windows, using templates and power shears or chisels.
Fit and secure windows, vinyl roofs, and metal trim to vehicle bodies, using caulking guns, adhesive brushes, and mallets.
3
Read specifications or confer with customers in order to determine the desired custom modifications for altering the appearance of vehicles.
Replace damaged glass on vehicles.
April 2016 through April 2018: Broadband Technician; Spectrum Communications, 223 S College St., Lebanon, TN 37087; 615-***-****
Duties and Responsibilities:
Perform installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family, and/or multi-dwelling housing units.
Perform all work as necessary to conform to quality, security, and safety control guidelines (including compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook).
Monitor Quality Assurance standards in accordance with company policy.
Follow and assist with managing security procedures to prevent any unauthorized services.
Integrate various company services (video, internet, telephone) with customer's equipment.
Ensure and record proper levels and signal quality within required specifications on active outlets; verify no signal leakage or ingress is present in the drop network.
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.
Operate communications device in accordance with company policies.
Operate Company vehicle in a safe and responsible manner.
Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
Proficient with tasks, tools, test equipment and information that will enhance business results.
Adhere to industry specific, local, state and federal regulations, as applicable.
Know, understand, and follow company policies.
Skills/Abilities/Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Complete appropriate documentation accurately.
Knowledge and use of handheld communication devices with the necessary applications to perform job tasks effectively and efficiently.
Familiarity with computer operating systems and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and various computer software applications.
Operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment.
Carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds).
Climb utility poles using gaffs, hooks, and climbing belt.
Able to work with small components and wires to make cable connections in tight spaces.
Geographical knowledge for traveling (including during inclement weather) to and from assigned territories and company facilities.
4
Working Conditions:
Work face to face with customers.
Work indoors in confined spaces and/or poorly ventilated areas such as attics, basements and crawlspaces.
Exposed to dust, dirt, noise, insects, rodents, pets, and cleaning solutions.
Work outdoors in all kinds of weather and at all times of the day or night.
Work is performed near power lines and electricity.
Work is performed at various heights above ground on telephone/power poles.
Work and travel in inclement weather.
Work weekends and/or a second shift with occasional overtime work as the Company’s business needs dictate.
July 1, 2010 to March 16, 2016:
Senior Sniper Sergeant; United States Army
Honorably medically retired as an E-5 Sergeant in the United States Army.
Obtained in-depth leadership knowledge and skills, as well as the ability to adapt and learn new tasks, duties, and positions quickly.
Trained and managed incoming United States Army Soldiers throughout entirety of military career.
Responsibly accountable for over 6.7M dollars of United States Military Property. June 2015: E-5 Platoon Sergeant (Army)
Was an E-5 promotable and became a United States Army Platoon Sergeant responsible for 13 Soldiers in Hohenfels, Germany.
Trained and managed Soldiers in the execution of Opposing Force (OpFor) rotations in the Tactical Operations Center (TOC) for Battle Tracking of night and day missions.
Served as the primary advisor to the First Sergeant and Company Commander; responsible for the health and welfare of three NCOs, 10 Soldiers.
Responsible for the Soldiers morale, discipline and performance.
Personal and professional counseling.
The compliance of the United States Army’s standard operating procedures, inspections, and physical fitness.
Led, managed and directed the work of approximately 45 Soldiers at a time.
Responsible for direct care of Company Armor and Arms Room stability to include weapon status of the following:
1. M-4 Carbine Rifle
2. M-2 .50 Caliber Machine Gun
3. XM-2010 300 Winchester Magnum Sniper Rifles
4. M-14 .308/ 7.62 NATO Sniper Rifles
5. M-249 SAW (Squad Automatic Weapon) Machine Gun
6. M-240 B Machine Gun
7. M-68, ACOG, and other optical devices
March 2015: Promoted to Infantry Squad Leader (Army)
Responsible for seven men in Hohenfels, Germany for the OpFor rotations of the training of Multinational Army’s in preparation of Future Tactical Combat Operations.
In charge of conducting successful Tactical Night Raids on Opposing Forces Bases and DHA’s (Detainee Holding Area) to release U.S. Forces.
5
Disrupt Foreign National further Tactical and Technical Operations.
PCS (Permanent Change of Station) transfer January 5, 2015 to Hohenfels, Germany with the 1st Infantry Battalion - 4th Infantry Regiment.
In rotational development of over 18 different foreign countries, trained Soldiers in Team Leading; Development; and Basic Combat Skills.
September 2012 through May 2013: Infantryman Team Leader (Army) - Afghanistan
Deployed to Afghanistan in support of Operation Enduring Freedom (OEF).
Served as an Infantry Alpha Team Leader (Army) accountable for four Soldiers while conducting missions around the clock.
Successful completion of over 120 day and night missions throughout East Afghanistan during a nine month tour.
Trained and instructed on tactical movements through battalion footprint or assigned missions in the goal of capturing HVT/HVI’s (High Value Target/ High Value Items).
Maintained full tactical team fitness.
September 2012: E-4 Specialist (Army)
Promoted to E-4 Specialist (Army) and took over as an Infantry Team Leader in charge of four Soldiers while conducting training operations for pre-deployment rotations.
Led, managed and directed the work of four to nine Soldiers at a time in training.
On a daily basis, trained and managed Soldiers to deploy and complete mission tasks above and beyond a set standard.
REFERENCES:
Douglas King, (Lieutenant-(E)Prior enlisted, United States Army (Retired)) 2780 W Saulsbury Rd
Lebanon, TN 37090
615-***-**** (cell)
Paul Thomas Matteau (Chief, United States Navy (Retired)) 743 W Agrarian Hills Drive
San Tan Valley, AZ 85143
301-***-**** (cell) / 480-***-**** (work)
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