Administrative Assistant Customer Service

Patricia A. Taylor

** ******* ******,

Glen Burnie, MD 21060

Cell – 410-***-****

*************@*****.***

Career Summary

Over 50 yrs. as Administrative Assistant, particular expertise in Filing, Phones, Titlework and Customer Representation.

Professional Experience

BOB BELL FORD, GLEN BURNIE, MD 12/2000 – PRESENT

Title and File Clerk Specialist in handling vehicle loans.[

·Prepare, collect and organize customer files

·Prepare titles for Maryland DMV

·Call Financial Institutions for lien releases

·Maintain and organize file room

·Manage daily secretarial duties which include responding to clients needs and bulk mailings

·Provide support in other departments when needed

WE CARE HEALTH SERVICES, GLEN BURNIE, MD 09/2000 – 10/2015

Administrative Assistant for Medical Company which treats patients.

·Collect, organize and prepare new files for patients

·Login and collect money from clientele

·Provide support to various departments

·Manage daily secretarial duties which include answering phones and to help with client needs.

LA FONTAINE BLEUE, GLEN BURNIE, MD 08/2000 – 11/2012

Head Waitress for Catering Weddings & Parties

·Provide support for setting up for weddings & parties

·Provide great customer service

·Catered events, served food, attended to guests and broke down event at the end of the evening.

ORIX CREDIT ALLIANCE, INC., HANOVER, MD 03/1988 – 06/1999

Administrative Assistant for an international company which finances middle market equipment, vehicles and cranes.

·Answer phones and responding to client needs

·Prepared, collect and organize new files

·Maintain and organize file room

·Managed daily secretarial duties

TRANSIT CASUALTY COMPANY, BALTIMORE, MD 01/1967 – 11/1987

Administrative Assistant for State Insurance Company responsible for coverage of the Maryland Transit Administration.

·Maintain and organize file room

·Answer phones and responding to client needs

·Managed daily secretarial duties which include company supplies and bulk mailings

SPECIAL SKILLS/QUALIFICATIONS

·CDK System

·Bulk Mailing Machines

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