Customer Service Assistant
Resume:
HADIJAH NANSAMBA
HR Officer
Seeking an opportunity to fully exploit my potential and add value for the benefit of the organization and personal growth. To gain more experience, skills and develop my career towards providing services to society. PERSONAL ATTRIBUTES I am a holder of a bachelor’s degree in human resource Management from Ndejje University and currently pursuing a post Graduate diploma in human resource Management from the same University. I have worked for several organizations. During this time I have progressively moved through different stages of careers ranging from Administrative Assistant/Personal Secretary, Administrative secretary customer Service executive, business coordinator and HR Officer/ Assistant. In my career, I have a wide range of experience in computerized programs, particularly, Microsoft Office: Excel spreadsheets, database software, PABX, Ms Word, outlook, windows 365 and e-mail. I have good communication skills both verbal and written, good time management skill and an eye for detail in the workplace. I have the ability to pick up new systems quickly and prioritizing my own work load.
WORK EXPERIENCE
December 2013 - Present
HR Officer Unique Cargo management Solutions Ltd
* post time and attendance clerk. Collect bi weekly staff timesheets, verify for accurate and submit for approval by the appropriate staff member before filing accordingly. * Maintained and reconciled leave forms and timesheets for all staffs and generated accurate reports quarterly for the organization * In coordination with the HR specialist, organizes staff records and electronic files for easy access and retrieval. * Received and logged application forms for various vacancies and performed initial screening of applicant documentation. * Assisted with the scheduling, preparation and coordination of interviews * Prepared welcome packets for all new staff. * Organize, perform and coordinate orientation and induction of new hires * Assist with scheduling of orientation activities for new staff. Work with various departments to coordinate and ensure orientation for new staff happens as per schedule * Working with the HRS, track anniversaries like Enter - on - Duty dates for all Personal Services Providers. * Assist coordinate the release of all contracts including short term and long term contracts. Key achievements * Increased client base * Negotiated a 2yrs contract with transporter and courier service company Improved organization corporate image through open communication between clients and staff of UCMSL
June 2012 - November 2013
Business Coordinator/Customer Service
Executive Unique Cargo management Solutions Ltd
Business Coordinator /Customer service Executive - My duties: * Making reports to clients and my organization. Am the face of the organization to the outside world. I do enter into contracts with service providers g transporters with whom I negotiate transport rates to carry containers form Mombasa to Kampala, clearing agents at Malaba border post who clear cargo on behalf of the organization, training support staff in customer service related duties to ensure good service delivery and equipping them with hands on experience and improvement of service delivery of the org. * Negotiating rates on overseas consignments and coordination with overseas office to ensure that cargo arrives at Mombasa on time * Following up closely with transporters and monitoring cargo movements from abroad up to owners' premises. Ensuring that cargo is not lost on the way and keep clients updated as far as their cargo is concerned. Negotiating rates favoring the Org. * Reducing on organization looses by negotiating rates favoring the organization. This is possible whereby I keep close monitoring of our competitors rates and compare so that I come up with a better competitive rate. Negotiation rates (on freight) with different shipping line companies and endure that empty containers are dropped in K'la where possible as this reduces on transport costs and where impossible return containers to Mombasa on time before expirely of free period given by shipping companies. * Monitoring offloads by clients after delivery and follow up closely to ensure that clients do not exceed the stipulated period to offload and return empty back to us.
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Curriculum Vitae - Hadijah Nansamba April 2018
Empowered by
March 2010 - May 2012
Personal Assistant to CEO/HR Officer Evergreen Shipping Line
Personal Assistant to CEO/HR
Handle protocol matters, arrange appointments, manage and maintain the CEO’s diary and email account.
Filter emails, highlight urgent correspondence, print attachments and dispatch as appropriate and respond to same.
Ensure bust diary commitments, papers, and travel arrangements are managed effectively including producing a daily folder with diary, necessary papers, etc and troubleshooting problems.
Conduct weekly diary meetings with the CEO to discuss upcoming engagements, invitations and other requests.
Schedule on behalf of the CEO meetings between him and his direct reports and the committees and groups to which his a member.
Coordinate travel and accommodation requirements in connection with others and ensure arrangements in place for the CEO match his requirements. Filter general information, queries, phone calls and invitations to the CEO by redirecting or taking forward such contact as appropriate.
Manage the process of calling for briefing on behalf of the CEO from start to finish ensuring that he is fully prepared for all engagements.
Keep and maintain an accurate record of papers and electronic correspondence on behalf of the CEO.
Prepare correspondence on behalf of the CEO, including the drafting of general replies. Minute general meetings as required and complete research on behalf of the CEO. Keep and retrieve files.
Ensure guests meeting with the CEO are well taken care of. Provide a service that is in line with the CEO’s work habits and preferences. Organize Executive committee and board meetings on CEO’s behalf. Key achievement:-
Audit. Managed to identify competent audit firm and negotiated the contract on behalf of the CEO
Clearing & forwarding license. Managed to get a license for the organization Negotiated a courier contract with DHL and assigned them to courier consignments at reasonable rates
Identified an outsourcing firm to help and advice in recruitment with the help of the internal HR system which I initiated in Kampala office.
January 2005 - January 2009
Administrative secretary Conrad Properties Ltd
Reception
Received visitors and directing them to the respective officials attending to all telephone/fax calls
Kept a record of all truck calls and incoming and outgoing fax messages Ensuring proper delivery and posting of mails
Retrieved all incoming e-mails/responding to e-mails as may be requested Secretarial:
Carried out typing services as assigned by different officials Recorded, typed and circulated minutes of all staff meetings Maintained an effective filing system
Accounts:
Prepared payrolls and deductions i.e. Tax returns, NSSF, staff provident fund returns, staff advances
Kept records of vehicle movements
Prepared LPOs for fuel and vehicle repairs for approval Analyzing an effective filling system
Administration:
Supervised support staff and ensured that the office was clean and tidy at tall times Ensured that all office equipment and furniture were in good order. EDUCATION
Curriculum Vitae - Hadijah Nansamba April 2018
Empowered by
2017 - 2018
Post Graduate Diploma
Ndejje University Undertaking a
In my area of specialization, HRMI have acquired skills in organizational development training and preparing employees for change and an organization as a whole. I have come to know the importance of human resource and its contributions to the organization and how the work environment can affect the productivity of employees. 2011 - 2013
Bachelors
Ndejje University
1994 - 1996
Diploma in Business Studies
Makerere Business School
1991 - 1993
Advanced Certificate of Education
Kibibi Senior Secondary School
This is where I acquired the advanced certificate of education. I undertook HEG as my combination.
1987 - 1990
Ordinary certificate of education
St. Joseph's Girls School
It is an ordinary certificate if education.
Curriculum Vitae - Hadijah Nansamba April 2018
Empowered by
SKILLS
Ability to coordinate
Answering telephones and call management
Auditing of accounts
Billing
Calendar management
Communication
Conflict and complaint resolution
Conflict and crisis management
Contracting
Customer service
Customer support, CRM systems
Dealing with difficult people
Decision making
Document and archive management
Documentation and record keeping
E-mail and internet
Email correspondence
Freight forwarding
Human resource and personnel development
Human resources information systems
Interpersonal communication
Interviewing
Leadership skills
Meeting preparation
Mentoring and coaching
Multitasking
Negotiation
Office administration, management
Office tools: Word, Excel, Outlook
Order processing
Outsourcing
Presentation preparation and editing (Microsoft PowerPoint) Purchasing
Reporting
Scheduling
Secretarial work
Selection and assessment of applicants
Troubleshooting
VoIP
Written communication
LANGUAGE SKILLS
English
Curriculum Vitae - Hadijah Nansamba April 2018
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