Customer Service Representative
Resume:
Cecilia Morris
Henderson, NV 89002
**********@*****.***
SKILLS
Attention to detail and organization, clear and effective communication, adaptability, empathy, patience, skilled in call center software, strong problem solver, quick learner, typing 30-40 words Per min. EXPERIENCE
Lana’s boutique Riverside CA
-retail associate
July 2015- June 2017
● Processing transactions
● Traveling to different city events to set up and assist with selling merchandise
● Building Rapport with customers
● Kept social media update with different Venues that Lana's boutique would be at.
24-7 Intouch contact center Las Vegas, NV - Customer Service representative
September 2018 -November 2018
● Building Rapport with consumers
● Answer incoming calls and input customer orders, answer any questions or concerns a consumer has about their order within 8 minutes
● Answering all Incoming calls with Genesys
● Document All phone conversations between CSR and consumer with oracle cloud .
● Able to de-escalate a Hostile situation with a consumer. EDUCATION
March Mountain high school, Moreno valley CA - high school diploma August 2014 - June 2017
NORTHWEST CAREER COLLEGE-MEDICAL ADMINISTRATIVE ASSISTING Feb. 2018 - August 2018 92.6% completed
● Introduction into Medical terminology
● EHR SKILLS
● HEALTH INFORMATION AND MEDICAL RECORDS MANAGEMENT.
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