C/P

Carol Power

*** ****** ***., ****** *****, ON L8G 3W4

289-***-****

OBJECTIVE

My employment has provided

me with a wide variety of skills.

I am able to adapt to change and

different situations quickly. I

am capable of working on my

own, with little or no

supervision, but also enjoy

working in a team dynamic. I

am a hard worker, reliable,

ambitious, self-directed and

flexible. My problem-solving

and decision-making skills are a

definite asset. I welcome new

challenges and I am always

willing to learn new things. My

communication skills, both

verbally and written are

excellent. I am use to meeting

deadlines in a fast-pace

environment and last minute

demands. I am a very organized

individual.

SKILLS

Passenger Service

Agent

Customer Service

Administrative support

specialist

Legal Administration

support

Microsoft Word/Excel

Outlook

ALTEA

AIRLINE CHOICE

TAM

Dictaphone

Accounting familiarity

45 WPM typing speed

Cashier

EXPERIENCE

January 11, 2019 – April 13, 2019 (Seasonal Position) Passenger Service Agent • Menzies Aviation • Hamilton Airport Ensure tasks are performed in accordance with Company & Airline specific policies and procedures. Complete all check –in procedures including handling of reservations, ticketing, seat assignments, airport announcements and check for proper international documentation. Ensure accuracy of all weight/balance requirements for baggage. Promptly handle customer complaints with a focus on positive resolution. Assist customers with special needs and unaccompanied minors. Complete all boarding procedures at gate including checking for ineligibles, announcements, checking documentation & boarding pass, securing the gate and completing paperwork. Directing customers in the airport and outside for arrivals/departures. Assist customers by completing paperwork for missing/damaged baggage. Ensure safe/secure operations with the highest standards of health, safety, security and all government requirements. July 2016 – July 2018

Traveller • Carol Power • Personal time off

After years of Caregiving for my terminally ill father while continuing to work full time from home, I needed to take some time off for me. I did some travelling visiting Liverpool, London, Scotland, Germany, Ireland, Switzerland and Paris. I am eager to get back to work.

January 2003 – June 2016

Technical/Administrative Assistant • South Western Group Insurance • Mississauga, ON Administrative assistant to five underwriters meeting deadlines and requirements for processing customer files daily (new business, renewals, cancellations, endorsements, coding & invoicing). Create policy documentation and forward to clients. Incoming/outgoing phone, mail and faxes. Complete monthly detailed and accurate reports outlining bordereaux information. Trained new employees in our department to company policies and technical procedures. Provided back-up and processed bonds for Bonding Department when needed.

November 2002 – December 2002

Filing/Scanning Clerk • Drake International (Employment Agency), City of Hamilton – Social and Public Health• Hamilton, ON

Scanning client data and inputting into computer system. Filing data. November 2002 – December 2002

Cashier (Seasonal Work) • Wal-Mart Canada Corp. (Eastgate Square) • Hamilton, ON Interacting with customers daily. Cash experience. October 2002– November 2002

Confidential Production Administrator/Reception • EXPRESS Personnel (Employment Agency), Cadbury Trebor Allan • Hamilton, ON

Data entry of daily production reports. Front reception (Meridian phone system, approximately 30 lines), greeting clients, incoming/outgoing mail, minutes of meetings, preparing reports for presentations.

August 1994 – October 2001

Manual Cheque Clerk/Reconciliation Clerk • EDULINX Canada Corp. (Student Loans), formerly CIBC Finance Inc. • Mississauga, ON

Worked on computer in the Finance Accounting Department, data entry, balance several accounts, issue cheques, investigate/solve problems and interact with clients. Worked in other departments when needed.

September 1992 – March 1994

Office Administration • Halton Industry Education Council – Career Centre • Burlington, ON

Reception and administrative office duties, took minutes at board meetings. June 1992 – July 1992

Legal Secretary/Administration • Ross & McBride, LLP • Hamilton, ON Performed many secretarial tasks and duties related to Family Law for Kendra Coats. Filled in for Joanne F. Guarasci’s secretary while she was on vacation. EDUCATION

January 1992 – July 1992

Johnson Business Academy, Hamilton, ON

Legal Administration

Graduated with Honours Diploma in July 1992

September 1985 – January 1986

Saltfleet Secondary School, Stoney Creek, ON

Completed some grade 13 courses

September 1981 – June 1985

Cardinal Newman Secondary School, Hamilton, ON

Received O.S.S.D.

HOBBIES AND INTERESTS

Former Vice-President/Treasurer for Beamsville Soft Ball Team

Former Secretary/Member for Executive Committee for Social Club and Social Committee at EDULINX

Enjoy outdoor activities to keep active

Enjoy drawing and reading to relax

Enjoy travelling

REFERENCES

Available upon request.

Contact this candidate