Administrative Assistant, Data Entry, Customer Service
Resume:
C/P
Carol Power
*** ****** ***., ****** *****, ON L8G 3W4
OBJECTIVE
My employment has provided
me with a wide variety of skills.
I am able to adapt to change and
different situations quickly. I
am capable of working on my
own, with little or no
supervision, but also enjoy
working in a team dynamic. I
am a hard worker, reliable,
ambitious, self-directed and
flexible. My problem-solving
and decision-making skills are a
definite asset. I welcome new
challenges and I am always
willing to learn new things. My
communication skills, both
verbally and written are
excellent. I am use to meeting
deadlines in a fast-pace
environment and last minute
demands. I am a very organized
individual.
SKILLS
Passenger Service
Agent
Customer Service
Administrative support
specialist
Legal Administration
support
Microsoft Word/Excel
Outlook
ALTEA
AIRLINE CHOICE
TAM
Dictaphone
Accounting familiarity
45 WPM typing speed
Cashier
EXPERIENCE
January 11, 2019 – April 13, 2019 (Seasonal Position) Passenger Service Agent • Menzies Aviation • Hamilton Airport Ensure tasks are performed in accordance with Company & Airline specific policies and procedures. Complete all check –in procedures including handling of reservations, ticketing, seat assignments, airport announcements and check for proper international documentation. Ensure accuracy of all weight/balance requirements for baggage. Promptly handle customer complaints with a focus on positive resolution. Assist customers with special needs and unaccompanied minors. Complete all boarding procedures at gate including checking for ineligibles, announcements, checking documentation & boarding pass, securing the gate and completing paperwork. Directing customers in the airport and outside for arrivals/departures. Assist customers by completing paperwork for missing/damaged baggage. Ensure safe/secure operations with the highest standards of health, safety, security and all government requirements. July 2016 – July 2018
Traveller • Carol Power • Personal time off
After years of Caregiving for my terminally ill father while continuing to work full time from home, I needed to take some time off for me. I did some travelling visiting Liverpool, London, Scotland, Germany, Ireland, Switzerland and Paris. I am eager to get back to work.
January 2003 – June 2016
Technical/Administrative Assistant • South Western Group Insurance • Mississauga, ON Administrative assistant to five underwriters meeting deadlines and requirements for processing customer files daily (new business, renewals, cancellations, endorsements, coding & invoicing). Create policy documentation and forward to clients. Incoming/outgoing phone, mail and faxes. Complete monthly detailed and accurate reports outlining bordereaux information. Trained new employees in our department to company policies and technical procedures. Provided back-up and processed bonds for Bonding Department when needed.
November 2002 – December 2002
Filing/Scanning Clerk • Drake International (Employment Agency), City of Hamilton – Social and Public Health• Hamilton, ON
Scanning client data and inputting into computer system. Filing data. November 2002 – December 2002
Cashier (Seasonal Work) • Wal-Mart Canada Corp. (Eastgate Square) • Hamilton, ON Interacting with customers daily. Cash experience. October 2002– November 2002
Confidential Production Administrator/Reception • EXPRESS Personnel (Employment Agency), Cadbury Trebor Allan • Hamilton, ON
Data entry of daily production reports. Front reception (Meridian phone system, approximately 30 lines), greeting clients, incoming/outgoing mail, minutes of meetings, preparing reports for presentations.
August 1994 – October 2001
Manual Cheque Clerk/Reconciliation Clerk • EDULINX Canada Corp. (Student Loans), formerly CIBC Finance Inc. • Mississauga, ON
Worked on computer in the Finance Accounting Department, data entry, balance several accounts, issue cheques, investigate/solve problems and interact with clients. Worked in other departments when needed.
September 1992 – March 1994
Office Administration • Halton Industry Education Council – Career Centre • Burlington, ON
Reception and administrative office duties, took minutes at board meetings. June 1992 – July 1992
Legal Secretary/Administration • Ross & McBride, LLP • Hamilton, ON Performed many secretarial tasks and duties related to Family Law for Kendra Coats. Filled in for Joanne F. Guarasci’s secretary while she was on vacation. EDUCATION
January 1992 – July 1992
Johnson Business Academy, Hamilton, ON
Legal Administration
Graduated with Honours Diploma in July 1992
September 1985 – January 1986
Saltfleet Secondary School, Stoney Creek, ON
Completed some grade 13 courses
September 1981 – June 1985
Cardinal Newman Secondary School, Hamilton, ON
Received O.S.S.D.
HOBBIES AND INTERESTS
Former Vice-President/Treasurer for Beamsville Soft Ball Team
Former Secretary/Member for Executive Committee for Social Club and Social Committee at EDULINX
Enjoy outdoor activities to keep active
Enjoy drawing and reading to relax
Enjoy travelling
REFERENCES
Available upon request.
Contact this candidate