Customer Service Sales Representative
Resume:
Courtney Couplin
Customer Service Representative
Middle River, MD
***************@*****.***
Accomplished professional with the consistent drive and motivation to always set myself apart from my peers as the unsurpassed leader in any task I am assigned to. This includes the ability to utilize communication skills to motivate any team I am a part of and solve any issue that would prevent my team
from being successful. Additional relevant skill sets include creative thinking, outside the box thinking, problem solving, self-motivation
Authorized to work in the US for any employer
Work Experience
CAE Sales /Inbound Sales Representative
Comcast - White Marsh, MD
November 2018 to April 2019
Responsible for promoting and selling Comcast products and services that are both current and emerging. The Customer Account Executive
(CAE) will approach sales as a way of helping our customers receive the best value for their money. CAE's must be service-oriented individuals,
able to communicate effectively and display a professional and positive demeanor. The CAE relates well to the customer, thinks and exercises
sound judgment, and acts responsibly in the customer's and the company's interest. • Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
• Win as a team-Relationship management skills and openness to feedback.
• Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
• Build a positive work relationship with customers to enhance the image and public perception of a company.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Strive to exceed overall performance goals of the organization. Fulfillment Associate
AMAZON - Baltimore, MD
May 2017 to August 2018
Perform production duties such as pack orders. Lift between 20-50 pounds. Properly follow instructions and help those around you. The ability to adapt to different departments. Cross trained and excelled in all 3 departments of AFE to include packing, re-bin, and induct. Shipping and Receiving Associate
Amazon.com
November 2016 to January 2017
Receive and unload trucks and packages. Scan completed packages Fulfillment Associate
Amazon.com
September 2015 to October 2016
Outbound professional responsible for working in a hyper-efficient, high stress Amazon Fulfillment Engine (AFE) in a 1.1 million sqft Sortation Fulfillment Center. Cross trained and excelled in all 3 departments of AFE to include packing, re-bin, and induct.
● Perform production duties such as pack orders. Lift between 20-50 pounds. Properly follow instructions and help those around you. The ability to adapt to different departments. Cross trained and excelled in all 3 departments of AFE to include packing, re-bin, and induct. Cashier/Parking Attendant Towne Park
Towne Park - Baltimore, MD
May 2013 to September 2015
Demonstrated great customer service, answering customers questions, addressed problems and concerns in person or via phone.
● Determined guest charges and processed payments via cash, credit, or direct billing.
● Operated equipment, including registers, gates, and credit card.Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries Interacting with diverse team members and negotiating their disputes.
● Maintained security by following procedures; monitoring logbook. Game Advisor GameStop
GameStop - Baltimore, MD
October 2011 to January 2012
Exhibited customer service skills, answering customers questions about merchandise and interacted with customers on merchandise selection.
● Ability to work in a fast-paced environment, patience with every type of customer. Education
Certificate in Pharmacy Technician
Caroline Center - Baltimore, MD
April 2015 to July 2015
Skills
ASSOCIATE (2 years), CUSTOMER SERVICE (2 years), RECEPTIONIST (2 years), RETAIL SALES (2 years), ENERGETIC (Less than 1 year), Customer Care, CSR, Call Center, Customer Support, Selling Additional Information
Skills
● Warehouse Associate, Picker Packer
● • Highly energetic and detail- oriented professional
● • Exceptional customer service
● • Handles multiple responsibilities simultaneously
● • Ability to establish and maintain effective working relationships with all levels within an organization.
● • Capable to work within strict time frame and meet or exceed deadlines or goals.
● • Proficient in Microsoft Word and computer systems
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