Customer Service Sales

Objectives

Skilled and reliable business professional with over 30 years in professional business management, sales, marketing, customer services, consultant and office administration experience. Seeking a rewarding position with a dynamic organization that will allow me the opportunity to utilize my exceptional skills and provide growth and career advancement for the long term.

Experiences

Communication skills. Excellent communication skills written and verbal, can communicate clearly and persuasively. Can effectively discuss issues and negotiate with others, direct subordinates, and explain policies and decisions to those within and outside the organization.

Decision-making skills. Have decision-making skills when setting policies and managing an organization.

Leadership skills. Can lead an organization successfully by coordinating policies, manage employees, people, and resources.

Management skills, can write report, create business plans, delegate assignments, project management abilities, create incentives and budgets, set goals and accomplish them, has marketing abilities, can operate the computer and work with different software programs, a good listener and can micro-manage (etc.)

Problem-solving skills. Skilled at identifying and resolve issues within an organization. Can recognize shortcomings and effectively carry out solutions.

Time-management skills. (Multi-task) Can perform many tasks at the same time to ensure that the work gets done and meet its goal.

Self-motivated professional. with excellent sales and communication skills, problem solving and proper telephone etiquette.

Skilled in highly transactional sales processes. – heavy cold calling, lead management & development, scheduling appointments, presenting solutions, follow-up and closing the sale.

Experience in fostering. the relationship, uncovering the needs, delivering the value.

Excellent client collaboration skills. able to work effectively at all levels of management.

High energy. attention to detail, with the ability to organize effectively, supervisory experience managing professional staff, can multi task and skilled in customer service.

Working ability. can work under pressure and worked overtime.

WORK EXPERIENCES

• 2017-2017 Outreach Representative for Arrow Strategies, 27777 Franklin Rd, Suite 1200, Southfield, MI 48034, Tel: 248-***-****:

Worked duties performed: Outreach representative for a contracted agency under contract.:

Visit clients at their homes and do evaluations, update information, schedule all client’s clinic appointments, write up and submit all daily reports.

08/2017-11/2017, Office Administration (Human Edge Temp Staffing). Plantation Florida,

Work duties performed: Filing of all company documents, assisting with accounts receivables making sure that all bills are paid on time, confirm that all checks are correctly written to the correct person and address, assist all department with any work that is behind, mail all checks and invoices out, use printers, copiers, scanners, fax machines, company stamp machine and phones to complete job.

• 9/2016-02/2017, Check-in Agent/ Inter Cruises-Port of Miami, 80 SW 8th St, Ft. Lauderdale 33130.

Worked duties performed: Greet all guests, complete all check-in process by verifying Reservations, documents and credit card payments, passports, data and visas. Provide Customer Service always, Work with directional and granting of C-Passes for boarding cruises, print traveling documents create cabin keys, etc.

• 10/2016-2017 Check-in Agent/ The Candle Wood Suites-Ft. Lauderdale 1120 West State Rd 84, 33315;

Worked duties performed: Check-in and checkout all guest, give awesome customer services ever work period, Sell rooms, complete reservation, write daily reports, perform occupancy check for all sister hotels daily, confirm reservations and credit cards payments on file, process payments, answer all incoming calls, direct calls to guest rooms, manage and supervise evening team, schedule shuttling services for ports and airports, calculate intake, make deposits, respond to all emails, deal with all guest requests, complaints, use all printers, fax machines, phones etc.

• 09/2012-2018, Broker, Business Consultant / ISO Miami 33056.

Work duties performed: as an Independent Consultant for various companies, Ensured excellent customer service delivery always, run department, create documents and contracts for clients and check all emails answer all concerns by emails and calls, offer all financial services, follow up with customers, handle all problem, get borrowers funded, create client report, create borrowers packages, submit packages to underwriters, follow up with clients, handle all inbound and outbound calls daily, file all documents, worked within a team to manage the budget, achieve targets and create incentive for team.

•2009-2010, Manager, Chenango Valley Ranch Properties RV Park and Entertainment Center USA,

Work duties performed: Managed the day to day operations, Rent/ lease all cabins and RV’s spaces, Organize all entertainment center packages for rent/leasing, hiring of new staff, train, supervise and manage all staff, ensured that all company policies and operations are follow, resolved disputes, handle all cash intake, write-up all receipts, make daily deposits, sign all lease and rental agreements, create all marketing packages, and contracts, collect all outstanding debts owed, create all late payment reminders and eviction notices, promote all marketing packages, pay all staff, write daily reports and complete all book keeping.

• 198*-****-****, Office Assistant and Tele Marketer: Biosphere Manufacturing, Christ Church Barbados.

Work duties performed: Perform all office administration work for the office, assist all sales representative with their sales training, close business deals, create incentives to motivate the staff, create new products names, implement new products, approve all new samples of products for marketing, create product labels, proofread all marketing materials, write-up all reports and assist with the hiring of new staff, design labels etc. Organize the yearly staff parties and awards for best work performance.

EDUCATION

2016-2017, Business Office Administration Diploma (Florida Career College, Pembroke Pines Florida) GPA 3.63 Relevant Courses:

Microsoft Office programs, Excel, Book Keeping, Business Filing, Payroll, Business Function and Analysis, Mathematical Fundamental, Document Preparation, Office Administrative Procedures, Financial Statement Creation, Strategic Planning, Public Relations, Marketing, Management, Business Basics, Business Calculations, Customer Service, very creative and can type 40+ WPM

04/05/2016

Certification of Completion HIPAA:

April 2016 /2017/2018

11 Certificate of Attendance

OSHA, HIV/AIDS EDUCATION and Blood Borne Pathogens

05/26/2015

Certificate of Completion: U.S. Small Business Administration “Resource” How To prepare a Loan Package “Your Small Business” 2016

2012-2014

Christian Leaders Institute USA GPA 3.538 (Church and Ministerial Studies) Getting started in Ministry (A) Church and Ministry (A) Church History (B) Christian Basics(A) •

1966-1978 Barbados Primary (then Secondary (High School) and Career school (Diploma) •

2017-2019, Beauty Schools of America Florida USA: Cosmetologist and as Master Barber

Accomplishments:

I’m a young Mother of 4, Gran Mother of 12 and Great gran mother. Been a foster parent for many children and caregiver for many families throughout various countries, Volunteer with feeding the poor, housing the needed, counseling the abused and taking care of the wounded throughout various countries, Care for the elderly (saving lives) and planted churches. Motivate others. Received 7 Honor Roll Certificates from each college and school I’ve attended, top sales performance awards, ordained as a Gospel Minister in 2012.

Please feel free to contact me for any questions that you may have and for an interview.

Thank you for your time to read!

Contact this candidate