Children Advocate

Shakeyla D. Harris

**** ***** *****, ********, ** 29223

Phone: 803-***-**** Email: **********@*****.***

Profile

Results driven professional with a comprehensive background in problem solving, strategic planning, operation and risk management, needs assessment and business development. Dynamic and decisive leader with demonstrated initiative, expertise, creativity, success and an abundance of passion to help today’s youth in hope of a better tomorrow.

Education

● Benedict College, Columbia, SC

Bachelors of Arts December, 2014

Major: PsychologyGPA 3.0

Qualifications Highlights

Analytical Skills Communication Skills Observational Skills Patience Problem-Solving Skills Trustworthiness People Skills Community Service/Volunteerism

Zeta Phi Beta Sorority Inc.

President August 2013 – April 2014

● Organized weekly meetings with chapter members and faculty advisor.

● Coordinated 3 day penny drive raising $300 for March of Dimes along with other fundraisers

● Trained members on the membership intake process for prospective members resulting in new member recruitment being twice as many as the two previous years

● Volunteered at elderly care homes and escorted some of them at the state fair

● Helped organized campus cleanup day

Active Member April 2013 - Present

Volunteered at Cecil Tillis Center August 2013- December 2013

● Helped older citizens navigate the internet and fill out applications

● Assisted younger children with homework assignments

● Supervised children during extracurricular activities

● Motivated many children through inspirational talk and confidence building Volunteer Recreational Coach August 2012- October 2012

● Supervised team of 13 youth ages 6 years – years

● Provided character building for players resulting in a reduction in misbehavior

● Motivated players via confidence building putting an end to a losing streak Coordinator of After School Program August 2011- June 2012

● Implemented after school program in apartment complex where I resided

● Assisted children with homework and school assignments

● Tutored children resulting improvement in grades Shakeyla D. Harris

1621 Alpha Court, Columbia, SC 29223

Phone: 803-***-**** Email: **********@*****.***

● Positive role model for all children resulting in behavior improvements Professional Experience

Assistant Manager Murphy Oil Express 6/2010 – 6/2012

● Consult with customers to determine needs and provide quality customer service expeditiously gradually raising monthly sales

● Promote hospitality and establish rapport with customers creating a strong repeat customer base

● Hire and train employees to provide quality service

● Manage staff accordingly to include schedule making and secure establishment and all products at the end of business hours.

Intern Student Counseling Services, Benedict College 8/2014 – 12/2014

● Designed and implemented counseling newsletter for students written

● Conducted and participated in outreach programs promoting national awareness that varied by the month

● Participated in training on counseling and personal development, introduction to counseling and legal and ethical issues of counseling Manager of Operations Unique Catering 2/2006 – 1/2016

● Developed and maintained a hospitable environment for clients to host galas, conventions and other job related functions

● Hire and train employees to provide quality service

● Manage staff accordingly to ensure professional, fast and friendly service

● Monitor/ review performance of direct reports, setting and reaching realistic goals Collections Agent Receivable Solutions 1/2016- 10/2016

● Make and receive calls in reference to medical debt

● Provide profound customer service to ensure all of debtors questions are answered

● Assist in helping debtors resolve debt in a conducive manner while attempting to collect client's revenue

● Provide quality service to help improve debtors' credit Customer Service Specialist Verizon Wireless 10/2016-Present

● Provide superb customer service increasing company profitability

● Utilize multiple systems simultaneously to simplify policies and processes for customers

● Enhancing team growth fueling the culture of VZW Recovery Associate. Waypoint Recovery Center. 11/2018-Present

● Helps maintain the therapeutic milieu on the unit Shakeyla D. Harris

1621 Alpha Court, Columbia, SC 29223

Phone: 803-***-**** Email: **********@*****.***

● Ensures the safety and well-being of patients by conducting 30 minute rounds on patients

● Provide direct care and assistance to patients on the path to recovery

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