Customer Service Mental Health

HM

OBJECTIVE

Patient and empathetic student with extensive background in conflict resolution and customer care. Desires a mental health social work role.

SKILLS

Basic computer skills

Dependable and reliable

Fast learner

Works well independently

Strong written and verbal communication skills

Complaint resolution

Self-motivated

Strong team-player

Active listening skills

Positive and friendly

HALLYE MURRAY

************@*****.*** / 314-***-****

889 BANKS DRIVE, PEVELY, MO 63070

EXPERIENCE

PRACTICUM STUDENT JANUARY 2019-MAY 2019

Targeted case management for those with developmental disabilities and/or a mental health diagnosis. Linking consumers with resources such as employment opportunities, ISL, day programs, community events, etc. Meeting with consumers yearly to discuss their goals and objectives and any changes. Support monitoring to ensure that services are going well. Reviewing case notes. Writing case notes and preparing an ISP for each consumer. Lead a group over prevocational skills for employment in the community.

RIDES TEAM MEMBER/LEAD • SIX FLAGS ST. LOUIS • DATES FROM JANUARY 2013 TO JUNE 2016

Routinely answered customer questions about directions and ride information, ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot, made sure the ride was safe each morning and afternoon by performing routine safety checks, keeping up with daily paperwork regarding the ride itself, number of customers that came that day, and where each employee went that day.

PARK SERVICES TEAM MEMBER/LEAD • SIX FLAGS ST. LOUIS • DATES FROM MAY 2017 TO JULY 2018

Provided outstanding customer service, followed a checklist every night on what items to clean in the women's restrooms, wiped down sinks, toilets, mirrors, and swept floors constantly. Also, moping the floors of the restrooms at night, made sure each back area was stocked with supplies, and trained new employees on how to properly clean the restroom.

EDUCATION

BACHELOR OF SCIENCE • MAY 2019 • SOUTHEAST MISSOURI STATE UNIVERSITY

HIGH SCHOOL DIPLOMA • MAY 2014 • HERCULANEUM HIGH SCHOOL

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