Manager Sales

Name

Syed Muddasir Shah

Mobile No & Email ID

+91-770*******/ ************@*****.***

Current Location

Hyderabad

Preferred Location

Hyderabad

Qualifications

B.Sc in Bio-Technology

Total Experience

5 Years

Relevant Experience

2 Years

Current Organization

Elementia Wellness

Current Designation

Regional Manager

Current CTC

33K (Fixed) + 6-7K (Incentive)- Per Month

Notice Period

1 Month

Current Team

20 Staffs

Reporting to

Director- Cluster Manager

DOB

27th March 1992

Summary

Has good communication skill

Seems to be composed with clear career goals.

SYED MUDDASIR SHAH

Phone no: +91-814******* l Email: ************@*****.*** l Address: # 3-4-56 BESIDE AZIZIA MASJID MEHDIPATNAM, HYDERABAD D.O.B: 24th oct 1992

A highly motivated and focused B.Sc.in Bio-Technology with good communication and numerical skills and organisational abilities seeking a post in a company which offers learning and growth prospects while taking full advantage of the employee’s abilities.

Education

Bsc, Bio- Technology June, 2010- March, 2014

B.SC (Hotel and hospitality administration)

Course Included: Housekeeping, Front office operation, Communication Skills, French, Book Keeping and Accountancy, F&B, Introduction to the Hospitality Mgmt &Tourism, Information Technology. Functional Exposure Training,

Telangana school Examination Board

July, 2007- June, 2010

Higher Secondary Certificate

Course Included: English, Hindi. Physics, Chemistry, Botany & Zoology.

Telangana school Examination Board

June, 2007

Secondary School Certificate

Relevant Work Experience

Regional Spa manager, currently working. (june 2016)

A) Revenues & profits responsibility for the spas.

B) Assisting Area Development Manager in designing and conducting local promotions and tie up with other lifestyle shops (high end restaurants, malls etc) to meet the footfall targets

C) Inputs and assistance to the marketing team for local/national promotions to increase brand saliency and generate more footfalls

D) Ensure regular filling of the feedback forms as per the Standard Operating Procedure and forward them to the HO

E) Handle any customer grievance and take appropriate action. Make a note of it and forward it to the HO

F) Motivate & lead a team of therapists & other employees

G) Scheduling of therapists, with all the therapies and provide information about the same to the guests as and when require

H) Act as FDE is absence of FDEs & perform their duties

I) Ensure FDEs SMS daily sales and update spreadsheets

J) Achieve Monthly Sales Targets

K) Submit the monthly stock/requirement report to Procurement manager by 2nd of every month

Spa manager at o2 spa from Oct 2013 till 25 Nov 2014

Roles & Responsibilities of Spa Manager

1 Ensure FDEs duties (sales SMS, cash mgmt, revenue sheet, etc.)

2 Ensure proper maintenance of guest appointment

3 Monitor Staff Interaction with Guest

4 Customer relationship Manager

5 Staff Duty Roster

6 Organize Customer Database

7 Address staff grievances, leave, weekly offs

8 Ensure SPA is maintained as per Checklist

9 Preparing/Maintenance of SOP, Appointment register

10 Review performance, service quality of all the Therapist

11 Ensure SOP, Rule Book follow by staff

12 Ensure FDE is at front desk, all time

13 Act as FDE is absence of FDEs & perform their duties

14 Interaction with guest an obtain feedback, in person

15 Ensure FDEs SMS daily sales and update spreadsheets

16 Petty Cash Management

17 Staff briefing and interaction

18 Report all discipline related issue to Area Manager

19 Submit the monthly stock/requirement report to Area manager by 2nd of every month

20 Observe any revenue enhancement opportunity available and execute

21 Implement cost cutting measures to increase bottom line

22 Achieve Monthly Sales Targets

Customer Care Executive for USA Semi - Voice Process

Assisting USA Customers and providing information’s on Holiday Package Elements by retrieving reference number from Tele Text Holiday Website & Closing Booking on Top Dog Platform.

Event Coordinator (Freelance), India

Event Planner: Was member of the planning team which involved meeting and coordinating with sponsors and organisers

Event Coordination: Assist in conducting events held within the institute which involves preparing databases of various financial and education institutes, marketing of various new programs that are launched, conducting the event and other administrative tasks.

Event Coordinator: Member of the organising team

Team Leader: Led teams during the execution of the event

Key Skills

Marketing,

Event Planning

Event Management, Front office Management, Content writing

Report & Document Preparation, Internet, Microsoft office Proficient, Spreadsheet & S.E.O

Motivational Activity

Records Management

Team building & Supervision

Staff Development & Training

Hobbies

Reading, Outdoor games and Travelling

Curious about History

Like to do and done Social Services (For Children)

Declaration

I hereby declare that the information furnished above are true and I bear the responsibility for their correct.

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