Administrative Assistant Legal

Joylynn Wright

**** ******* ******, ******** *******, CO 80919 719-***-**** *********@*****.*** Objective

To obtain a position as a legal assistant where my knowledge in preparation of legal documents and excellent research, communication, and project management skills will be fully utilized. Career Highlights

• Communicated daily with defendants assisting with information and details of case.

• Put process in place when change from LexisNexis to ICCES was implemented for all county and district cases.

• Optimized case processing to include paperless procedures.

• Created and maintained compliance documentation (polices and procedures) system and process. Software Knowledge

ICCES Microsoft Word

Microsoft Excel Microsoft Outlook

Microsoft PowerPoint SharePoint

Ontario FACS EPIC

Experience

CREDIT SERVICE COMPANY, INC.

A full-service collection recovery company with an emphasis in healthcare based in Colorado Springs, CO since 1947.

LEGAL/COLLECTIONS MANAGER 2007 TO 2019

MANAGEMENT DUTIES

• Managed a team of 12 to include legal collectors and a supervisor.

• Delivered corrective actions, monitored calls and workloads.

• Communicated with other departments and managers to resolve problems and expedite work.

• Ensured all personnel were trained and documented training in personnel files

• Prepared, maintained and submitted reports and records such as budgets, operational and personnel reports.

• Consistently achieved assigned team and department goals.

• Analyzed trends and performance to deploy resources to optimum utilization.

• Developed and implemented effective communication tools and programs that will increase the value of the call center and improve support throughout the organization.

• Oversaw activities of assigned department to ensure compliance with company policies and procedures.

• Ensured compliance with all laws and regulations related to collection industry. LEGAL OPERATIONS

• Reviewed, approved, and prepared legal documents such as summons, complaints, motion and garnishments to assist multiple attorneys.

• Maintained legal calendar for multiple attorneys.

• Docketed and scheduled court dates.

• Filed and retrieved court information via ICCES.

• Communicated with defendants and attorneys to assist with information and details of case.

• Stayed current with court procedure and proceedings. LEGAL COLLECTOR 2003 TO 2007

• Prepared legal documents such as summons, complaints, motion and garnishments to assist attorneys.

• Assisted attorney through documentation and testimony.

• Electronically filed and maintained documents through ICCES.

• Worked files in a timely manner, making necessary decisions to determine the best route to resolve the case.

• Docketed court dates and maintained schedule for multiple attorneys.

• Communicated with defendants and attorneys to assist with information and details of case.

• Stayed current with court procedure and proceedings.

• Ensured compliance with all laws and regulations related to collection industry. CLIENT SERVICES REPRESENTATIVE 2000 TO 2003

• Maintained client relationships through support and maintenance of accounts turned for collection.

• Posted all payments received by clients from consumers ensuring all accounts were in a current status.

• Data entered and proofed new accounts from clients.

• Communicated with clients to obtain any missing information on new business received.

• Responded to all client needs in a timely manner, striving for 100% client satisfaction.

• Educated clients regarding processes, procedures, and laws and regulations related to collection industry.

• Assisted all other CSC departments with communication with clients. Education

WASSON HIGH SCHOOL GRADUATED 1998

Certifications

Colorado State Notary (# 201********) Expiration: 10-09-2022

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