Keisha Berry

504-***-**** ac82hr@r.postjobfree.com

Core Skills

Customer Service Sales Conflict Management Data Entry Proficiency in MS Office

Networking Office Administration Logistics Time Management

Education

La. Technical College – Metairie, La

Practical Nursing

SOUTHERN UNIVERSITY OF NEW ORLEANS - New Orleans, La

General Studies

Professional Experience

Grayco Communications-Kenner, LA 03/2013- Present

Dispatcher

Handle inbound calls; obtain detailed information to schedule service appointments.

Organize and assign service schedules to technicians according to designated work location.

Assess work orders to determine the adequate amount and proper equipment required for installation.

Provide follow up calls to customers to ensure resolution of customer issues.

Arrange repairs and restoration of service for customer satisfaction.

Generate daily reports of completed work order under each technician for management observation.

Cox Communications-Metairie, LA 11/2005 -12/2012

Inside Sales Representative

Awarded Top 10 Sales Performer for consistently exceeding overall sales quota.

Provided best-in-class customer service.

Initiated and closed sales by building relationships with customers while matching their needs.

Generated revenue by conveying the benefits of products and service.

Sold service renewals and expanded customer base within the Greater Louisiana Territory.

West Bank Paper and Janitorial Supplies - Gretna, LA 10/2003-8/2005

Administrative Assistant

Managed the day-to-day operations; copy, filing, scanning, and data entry.

Produced and distributed correspondence memos, letters, faxes and forms.

Provided administrative support to clients through effective communication.

Prepared and monitored invoices, request, and placed orders for company supplies.

Scheduled, planned and organized logistical details for deliveries and meetings.

Maintained customer pricing, order history, and completed contract data entry.

Gathered statistical data to aid in effective sales and marketing.

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