Administrative Assistant Manager
Resume:
MARSHA ACKERMAN
**** *********** *****, *****, ** 33607
***************@*****.*** https://www.Linkedin.com/in/MarshaAckerman/
EDUCATION & PROFESSIONAL DEVELOPMENT
BAKER COLLEGE Flint, Michigan
Associate of Business Degree (Major: Accounting) – Magna Cum Laude Graduate with 3.71 G.P.A. out of 4.0
FRED PRYOR SEMINARS (August 18, 2015) Orlando, Florida
Certificate of Attendance (The Conference for Administrative Assistants) 0.6 Continuing Education Hours ~Communicating with Confidence and Clarity ~Managing Multiple Priorities ~Dealing with Difficult People ~Staying Organized, Focused, and in Control ~Enhancing Your Professional Image and Potential
QUALIFICATIONS SUMMARY
~Bookkeeping ~Negotiating Vendor Payment Terms ~Teaching Training Classes ~Travel Arrangements ~Expense Reports ~High Volume Phone Calls ~Appointment Scheduling ~Social Media Marketing ~Typing Rate 85 WPM ~Superior telephone, customer service and computer skills with intermediate proficiency in Microsoft Office ~Ability to communicate with all levels of management and employees ~Excel at multi-tasking in a fast-paced environment, completing projects within time and budget constraints
WORK EXPERIENCE
(Prior to February 2010 included on Linkedin.com profile)
September 2015 – March 2019
COMMERCIAL FLORIDA MANAGEMENT SERVICES, LLC Tampa, Florida
Property Administrator
Ensured 100 tenants in $100 million commercial office park with over $11 million annual rent paid rent in a timely manner; made payment arrangements and charged Late fees for those that paid late
Data entry and mailing of 400 checks per month from 250 vendors
Generated reports, lease abstracts, commencement notices and rent commencement letters for management
Promptly responded to and resolved issues and concerns from tenants, visitors, and owners
Maintained office supplies
February 2015 – August 2015
LMP – LANDSCAPE MAINTENANCE PROFESSIONALS, INC. Orlando, Florida
Administrative Assistant
Recruited job applicants and screened for proper I-9 identification
Performed preliminary background checks on applicants, coordinated drug screening and submitted new hire paperwork to Corporate Human Resources Manager
Conducted new hire orientation to explain important Company policies and ensured new hires read safety presentation
Generated Quickbooks proposals following required protocols and issued purchase orders as requested by Managers
Tracked employee paid time off requests for Orlando branch
Verified daily employee hours worked and reasons for absences and submitted to Corporate Payroll Manager
MARSHA ACKERMAN
7154 Bonaventure Drive, Tampa, FL 33607
***************@*****.*** https://www.Linkedin.com/in/MarshaAckerman/
WORK EXPERIENCE (CONTINUED)
May 2011 – January 2015
JANI-KING OF ORLANDO, INC. Orlando, Florida
Customer Service Representative
Conducted monthly surveys of customer satisfaction levels for 900 customers and followed-up with franchise owners, customers and operations managers until complaints were resolved
Scheduled janitorial services not included in maintenance agreements between customers and franchise owners
Entered past performance evaluations, inspection reports, field visits and customer updates into web application
Typed amendment to maintenance agreements, billing authorizations, and welcome letters to customers
Updated complaint log for weekly Operations Department staff meeting
Taught monthly Communications class for new franchise owners which also covered how to hire employees per IRS and State of Florida government regulations
February 2010 – April 2011
ABITIBI BOWATER, INC. PAPER RETRIEVER DIVISION Orlando, Florida
(Now Resolute Forest Products)
Customer Service Representative for Orlando & Jacksonville, Florida Markets
Created daily routes for drivers which increased monthly paper tonnage collected and decreased fuel costs
Discovered one driver was incorrectly reporting weights collected & worked with Area Manager to retrain
Created email blasts to customers which increased participation in contests by 20%
Performed accounting month-end closing
Daily duties included data entry, instructing drivers on work to be completed, scheduling outbound paper shipments, resolving customer issues, reporting weekly payroll hours to Corporate office & assisting sales representatives with marketing campaigns, including attending vendor events
March 2007 – February 2010
SILVESTRO’S AUTHENTIC ITALIAN CUISINE Cocoa Beach & Lake Mary, Florida
Office Manager
Reduced operating expenses at Cocoa Beach location by 15% within 6 months
Found rental location, set up limited liability company & obtained business/liquor licenses for Lake Mary location
Negotiated vendor payment plans and credit terms
Completed IRS forms I-9 and W-4 and reported new hires to the State of Florida
Computed weekly payroll & issued paychecks for 30 employees
Deducted child support payments for employees who were in arrears and remitted to Florida Department of Revenue
Reconciled checking, savings, and payroll accounts
Calculated and paid all business-related taxes (941, UCT-6 & Sales Tax)
Updated website and social networking sites with upcoming events & specials
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