Front Desk Customer Service

April Parker

Saginaw, MI ***** ************@*****.*** 989-***-****

Objective

To obtain a rewarding position as an Office Assistant, that will enable me to utilize my strong customer service background, organizational/multi-tasking abilities, and developed interpersonal skills

WORK EXPERIENCE

Front Desk/Night Audit

Staybridge Suites November 2017 to Present

Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions

Ensure that working conditions are safe always

Ensure all pending arrival information is accurate

Working with OPERA and M3 Accounting + Analytics system, posting billing charges, collecting payments, and returning change if need. Also, posting charges from other departments when necessary

Answer the telephone with proper etiquette and transfer calls accordingly

Complete special projects, stocking, list items to be ordered, and daily bucket checks

Housekeeper/Front Desk

Residence Inn Mishawaka May 2017 to August 2017

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.

Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.

Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts

Home Health Aide

Department of Human Services November 2007 to January 2017

Maintain home care records that include any changes in doctor's orders, diet or personal living activities

Assist patients in performing physical therapy exercises and with administering medication based on doctor's orders

Help with patient meals and feeding, as well as basic housekeeping functions

Work with transportation professionals to make sure that patients who require additional assistance getting in and out of vehicles can safely use transportation

Deliver monthly reports to the case manager and review any important changes in the patient's conditions

Customer Sales Associate

Buzz Wireless June 2016 to December 2016

Working with POS system

Accepting, managing, and monitoring phone and accessory inventory

Greeting and reading customers for potential phone sales

Memorizing new sales and promotions that are offered quarterly

Standing, walking, stooping, and occasionally lifting 10-20 pounds

Front Desk Agent/Night Audit

Holiday Inn Express & Suites Saginaw May 2016 to December 2016

Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions

Ensure that working conditions are safe always

Ensure all pending arrival information is accurate

Working with OPERA system, posting billing charges, collecting payments, and returning change if need. Also, posting charges from other departments when necessary

Answer the telephone with proper etiquette and transfer calls accordingly

Complete special projects, stocking, list items to be ordered, and daily bucket checks

General Motors Roadside Escalation Agent

Morley Companies Inc August 2013 to May 2016

Handled basic customer roadside needs and accepting calls that required more focused assistance

Maintained a high rating for each metric that the company used to rate call associates

Used Allstate insurance custom software tools to monitor vehicle, service provider, and customer information (MMA, BAM, GM Power Supply)

Helped to train new associates and developed training manuals for existing associates being introduced to new processes

Coach/counsel/discipline employees who violate company policy

Thinking outside the box to assist customers in more difficult situations (desolate areas, irate customers, tows over 50+ miles)

Home Health Aide

Great Lakes Comprehension August 2013 to March 2015

Maintain home care records that include any changes in doctor's orders, diet or personal living activities

Assist patients in performing physical therapy exercises and with administering medication based on doctor's orders

Help with patient meals and feeding, as well as basic housekeeping functions

Work with transportation professionals to make sure that patients who require additional assistance getting in and out of vehicles can safely use transportation

Deliver weekly reports to the case manager and review any important changes in the patient's conditions

EDUCATION

Nursing

Davenport University January 2013 to July 2013

Nursing

Delta College May 2010 to July 2012

SKILLS

Marketing (10+ years), Sales Management (10+ years), Team Building (5 years), Customer Service (10+

years), Active Listening (10+ years)

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