QA Analyst

DEBORAH CLAUDIO

Mobile: 416-***-**** Email: *************@*******.***

***-**** ****** ****** **** Toronto, ON M6P4B2

HIGHLIGHTS

• Over 8 years of diversified experience in Software Quality Assurance with Case Management and Billing, Accounting & Payroll software applications

• Proficient in the following methods of testing Black Box, White, Gray, Ad hoc and Agile of web or non - based applications.

• Ample exposure to software frameworks, stand-alone and hybrid mobile applications, web applications and networking software systems

• Skillful knowledge of Software Testing Methodologies, standards and procedures such as creating Test Plans, Test Cases, Test Scripts, Defects tracking, and Test reports for manual and automated test environments

• Experienced in Waterfall, Prototype, and Agile software methodology

• Trained in using TFS and JIRA for issue & project tracking softwares

• Strong knowledge of SQL queries

• Versed in manual front-end and back-end testing of web-based SaaS and DaaS solutions

• Experienced with RESTful API testing (XML), using tools such as Postman

WORK EXPERIENCE

Client: ABACUSNEXT DATA SYSTEMS CANADA

Current Role: QA Specialist and QA Tester JUNE 2010 – PRESENT

• Collaborate and participate with our Agile development team during daily Scrums and walkthroughs

• Reproduce, troubleshoot and record bugs submitted by Support and Data Conversion Dept.

• Review, and analyze the required refinement/s with product managers

• Create and update test plan, test cases and test script based on specification or User Story

• Design system integration tests on both desktop and web applications with other third party application

• Perform system tests to evaluate system’s compliance with specified requirement

• Conduct user acceptance tests to evaluate system’s compliance with business requirement and access whether it is acceptable for delivery

• Experience in performing Sanity, Functional, Usability, Performance and Regression test

• Keeping team members informed on major issues on the product and escalating concerns promptly and appropriately with limited guidance from our manager or supervisor

• Disseminate tasks and estimate time required during regression

• Setup and maintain Azure and AWS test environments.

• Supervise, manage, oversee, and mentor team output when QA Supervisor is not available

• Acts as a QA Liaison to Support and consultants in the field.

Client: ABACUSNEXT DATA SYSTEMS CANADA

Role: Tech Lead MAY 2008 –JUNE 2010

• Prepare, disseminate & coordinate the daily allocation of work.

• Delegate escalated call to senior staff

• Mentor and train staff.

• Monitor, report performance targets

• Take complaint calls as the need arise

• Recreate, report bugs that came from clients

• Organize, liaise and facilitate bug reporting to Product Director or Development

Client: LexisNexis Canada

Role: Tech Leader Technical Support MAY 1999 –MAY 2008

• Prepare daily schedule of shifts and workload for my team.

• Handle support escalation from my team and other teams.

• Analyze and report bugs and issue to Development

• Monitor & report on standards & performance targets.

• Extensive interaction and co-ordination with Business users/staff and with Development team

• Investigate and interpret reports (like Balance Sheet, Income Statement etc. and figure the issue

• Call customer in support queue overflow

• Answer emails in support mailbox

• Help senior reps. in decipher the issues like posting payroll period, closing bank reconciliation and doing year end closing.

• Give step by step solution to senior reps. in solving customer issues.

EDUCATION

• Post Graduate Certificate in Business Communication,

Ryerson University School of Continuing Education, Toronto

• BS Computer Science Major in Information System,

AMA University, Philippines

• BS Mathematics Major in Computer Science,

University of Sto. Tomas, Philippines

Contact this candidate