Medical Assistant Customer Service
Resume:
AHMEERA ALIM, RMA-CPT
Pensacola, Fl 32514
*******.****@*****.***
PROFILE AND OBJECTIVE
Motivated Registered Medical Assistant/Certified Phlebotomy Technician with a positive attitude seeking an
opportunity to use proven medical and customer service skills to benefit your company.
SKILLS
• Microsoft Office Expert
• Knowledge of insurance and financial management
• CPR certified-up to date and maintained yearly
• Advanced customer service skills
• Sterilizing instruments
• Strong attention to detail
• Performing ECG's/ Entry level spirometry
• Obtaining vital signs
• Medication administration
• Performing phlebotomy (over 60 sticks)
• Lab procedures
• Injections (IM, SubQ, ID)
• Assisting during physical examinations
• Maintaining treatment rooms
• Ideal oral and written communication skills
• Great people skills
• Knowledge of policy and procedures in order to properly execute job requirements
• Organized
• Composing/Transcribing dictated letters
• Processing insurance
• Medical Records filing/updating/record-keeping with EHR
• Typing 50wpm
• Scheduling
• Innovative and creative in solving problems
EDUCATION
Virginia College at Pensacola, Pensacola, FL 2011 -
2012
Diploma in Medical Assisting – Jun 2013
Registered Medical Assistant
Dean’s list all terms
Externship – 180 hours at Comprehensive Care Medical Group, Pensacola, FL
PROFESSIONAL EXPERIENCE_
WEST FLORIDA MEDICAL CENTER CLINIC, PENSACOLA, FL JUN 2015-PRESENT
REGISTERED MEDICAL ASSISTANT
WORKING AS PART OF A TEAM TO ASSIST RHEUMATOLOGIST WITH PATIENT CARE AND ORDER ENTRY OF
TESTS.
MEDICATION MANAGEMENT- REFILLS, DENIALS AND PATIENT QUESTIONS
TRIAGING PATIENT HEALTH QUESTIONS AND CONTACTING PATIENT WITH ANSWERS AND
RECOMMENDATIONS AS PROVIDED BY DOCTOR.
ORDERING AND REQUESTING LAB AND XRAY TESTING THROUGH VARIOUS LABORATORY AND RADIOLOGY
FACILITIES.
OBTAINING PRIOR AUTHORIZATION FOR RADIOLOGICAL AND PHARMACEUTICAL CARE.
USING GOOD JUDGEMENT TO MAKE EFFECTIVE DECISIONS WHILE SEEKING SUPERVISOR/MANAGER INPUT
AND OPINION, WHEN NEEDED AND APPLIES THEORY TO PRACTICE.
ADMINISTERING SUBCUTANEOUS INJECTIONS
TRIAGING PATIENTS ACCORDING TO PHYSICIAN SCHEDULE AND OBTAINING VITAL SIGNS, WHILE UPDATING
INFORMATION IN ELECTRONIC MEDICAL RECORD.
West Florida Cardiovascular and Thoracic Surgery, Pensacola, FL Apr 2014 - Jun 2015
Registered Medical Assistant
Independently working with surgeon to identify need for surgical intervention regarding patients with cardiac and
respiratory ailments.
Daily interaction with patients to retrieve complete past medical history for Medical Doctor/Surgeon to use in order to
accurately treat patient illnesses.
Great attention to detail is used so patients are fully and accurately prepared prior to and after surgery for expected
outcomes.
Proper use of policy and procedures to abide by medical laws protecting patient privacy (HIPAA) and correctly
schedule and prioritize various surgeries with proper pretesting, admission, surgical tools, surgical staff and
immediate postoperative needs.
Scheduling of postoperative office visits with necessary documentation for Medical Doctor to review including
operative report and discharge summaries.
Independently working to remove post surgical sutures and provide clinical protection of surgical incisions.
Daily contact with insurance companies to obtain prior authorization for medical procedures and diagnostic imaging.
Comprehensive Care Medical Group, Pensacola, FL Mar 2013 – Mar 2014
Registered Medical Assistant
Independently participated in patient check-in, obtaining vital signs and PMH.
Proactively assisted the physician in minor procedures such as ear irrigation and debridement of
wounds.
Scheduled new patient and established patient appts
Instructed in safety and follow up care.
Regularly practiced venipuntcure for medical testing and administered injections
As the sole medical assistant to two Nurse Practioners, I managed relationships with multiple Assisted Living Facility
directors. My duties include, ordering labs, radiologic tests, medications, relaying vital information from ALF
director, nurses and staff to the ARNP in a timely manner to resolve any issues related to patient care.
Completed and returned insurance forms/requests, Dept. of VA forms, and other important documents related to the
continuity of care.
Kohls, Pensacola, FL
Jul 2012 – Jun 2013
Sales Associate
Provided customer service including credit card payments and purchasing of merchandise
Unloading and merchandising new items
Quarterly inventory count
West Corporation, Pensacola, FL Sep 2010- Feb 2011
Customer Education Representative
Resolved computer and internet issues in a timely manner
Handled billing requests
Maintained organization of information while assisting customers
Synergy Solutions, Pensacola, FL Oct 2008- Dec 2009
Customer Education Representative
Retained customers by offering appropriate company product
Recognized for consistently being in the top 25% of the Retention department
Provided credit information
Used electronic systems to file applications
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