Fraud Prevention Representative

ABHINAY TIRUVENGAD

Ahmedabad *******.**********@*****.*** +917*********

BPO / Backend Support / Customer Service / Technical Support / Entrepreneur

A result-oriented professional with an entrepreneurial streak. A proven record of accomplishment in various roles in support of business goals & objectives. Solid interpersonal skills; able to build & grow client relationships. Adept at communication with senior management, vendors, & internal departments.

PROFESSIONAL EXPERIENCE

TTEC INDIA

Worked with TTEC from Feb 2017 to April 2018.

Role/ Designation : Fraud Prevention Representative for Airbnb.

Responsibilities : Preventing or minimizing potential fraud losses on the Company website by verifying listing, account holder identity and account transactions based upon patterns and metrics.

Verify properties listed by the host and ensure that they comply with all applicable laws, regulations, policies and procedures.

Recover hacked host & guest accounts.

Handle tickets and document cases with detailed action taken.

Continuous review of users and listings flagged for investigation.

Supported locations : Global

PEPPERTAP

Worked with Peppertap from Oct 2014 to April 2016.

Role/ Designation : Customer service executive for pan-India.

Responsibilities : Provide customer support for Peppertap Mobile Application users.

Handle calls and document in cases with detailed conversation and action taken on the calls.

Escalate issues/calls to supervisor /consult team.

Keep track of calls handled and updated in the required tools.

Send follow up emails to the customer.

Route calls/emails depending upon the issue.

Reply to customers’ emails within 24 hrs of TAT.

Supported locations : India

Continued...

ABHINAY TIRUVENGAD

OWNER

PitStop Gaming

January 2008 - 2012

With family backing, I set up a video game parlour in Old Alwal, Secunderabad to capitalize on student traffic from nearby colleges. It was a great learning experience that allowed me to gain business knowledge and simultaneously complete my education via correspondence. Highlights:

Set up business from scratch

Grew the business from 2 gaming consoles to 10 within a year

Shifted premises within one year and added one snooker table to increase revenues

Sold t-shirts, junk jewellery and video game accessories to increase revenues

Hired and managed a staff of 2

EDUCATION

B.Sc. – Animation & Design Loyola Degree College Osmania University, Hyderabad Computer Graphics Intermediate Orbit Junior College, Hyderabad SSC Wesley Boys High School, Hyderabad

INTERESTS

Photography, Biking, Music

REFERENCES

Will be provided on request

2 Page

Contact this candidate