Executive Office Manager

LINDA COBOS

Executive Office Manager / Medical Communications Specialist

Email: *********@*****.***

Cell# 815-***-****

CAREER OBJECTIVE:

Continual personal growth, learning and success in a dynamic company. PROFESSIONAL EXPERIENCE:

Executive Office Manager June 2016 to Present

CARR Machine & Tool Inc. (Elk Grove Village, IL)

Responsibilities:

Handling all office responsibilities i.e. a/p, a/r, HR, Quickbooks Online, employee timesheets, Job Boss, Pro-Shop ERP systems, daily emails and correspondence, developing customer relations, Google Docs/Sheets/Calendars, Word/Excel, processing of all purchase orders, print DIM tagging. Systems Highlights:

Responsible for attracting and obtaining one of our largest multi-million dollar customers with two simple questions, helping develop our open communication with our customers by creating a first of it’s kind Live Delivery Document that shows purchase order status from start-to-finish accessed at any time day/night, responsible for developing our company Core Values, Mission/Vision Statements, actively participating in WTMA to implement ideas of how women can have more notoriety in the manufacturing industry, appearing on MakingChips episode, attending IMTS Rockstar newspaper and video interview for IMTS convention (in Sept. 2018) highlighting young girls in manufacturing, helping to develop an essential positive spirit within the company that attracts customers and vendors, involvement in local BLF meeting, NLNW and ENCLAVE to represent CARR in being more visible and obtaining knowledge to grow our company into a well recognized first-class machine shop and many other activities. Communications Specialist June, 2012 to Present

Independent Subcontractor

Responsibilities:

Assisting medical students, nurse practitioner students, physician assistant students, doctors in residency and doctors studying for their boards to help develop better communication skills and technique. Workshops include sessions on how verbal and non-verbal communication translates to their patient in either helpful or less helpful ways and how their personal technique with a patient makes a significant difference.

Systems Highlights:

Obtaining an invaluable skill set in communications and the ability to see how positivity and humor can build strong patient-doctor relationships and can also work in many other aspects in life. Receiving hundreds of compliments from students how valuable these workshops are and one of the best workshops 1

they’ve ever experienced. The reward of expanding my skill set to other prestigious universities i.e. Northwestern, Loyola, UIC, Rush, NIU, Purdue, Rosalind Franklin and many others. O’Keefe Management Co. (McDonald’s) June 2015 to May 2016 Executive Office Manager

Responsibilities:

Maintaining daily functions of eight McDonald’s restaurants Responsible for all a/p, a/r, and HR, daily bank reconciliation, all office shipping & receiving. Handling and resolving all customer complaints, daily emails and correspondence, billing, claim call-in, organizing Ronald McDonald fundraising events, set-up and prep for weekly new hire orientations. Working daily with eight general managers, ordering of restaurant uniforms and office needs. Responsible for training two office managers. Systems Highlights:

Leading two campaigns of contacting hundreds of customers for feedback on service and areas of improvement and auditing all current employee folders for accuracy, creating forms for all regularly used activities i.e. fundraising events, payroll, uniform ordering, new hires. Researched and implemented new processes for ordering uniforms which saved the company thousands of dollars annually. Responsible for creating an atmosphere of cooperation and positivity between all general managers and maintenance, new hires and office staff. Creating an exceptional liaison between customers and owners for stronger customer-business relationships.

R & L Signs Inc. / Bridgeview, IL August, 1988 to June, 2011 Co-Owner / Office Manager of Processes

Assisting in creating and developing a small business from the ground floor to secure annual revenues of

$600,000 with low overhead.

Responsibilities:

Organizing 7000 sq. ft. shop floor in preparation for explosive growth of company revenues, handling all customer contact, all A/R & A/P, all weekly bank deposits, obtaining customer orders, keeping all shop & office necessities fully supplied, handling all shipping/receiving, all office correspondence, data entry, accounting and payroll and maintaining a solid reputation and customer base. Personal Skills & Assets:

Typing 80wpm, Shorthand 150wpm, Google Suite, Microsoft Suite, JobBoss (ERP), Pro-Shop (ERP), Print DIM Tagging

EDUCATION:

● Moraine Valley College in Palos Hills, IL (attending various business courses/skill updates)

● 2010 Word Refresher Course Certification (Completed 2013); PowerPoint Level II (2015)

● VIA 6-week Managerial Course Certification

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