Alejandro Torres

***** * ******* ***** ** • Oro Valley, AZ 85737 • United States

520-***-**** • ac82bo@r.postjobfree.com

Professional Experience

Asarco LLC Tucson, AZ, United States December 2018 – Present

Senior Systems Engineer

Develop server health check list and monitor server performance per site.

Configure and deploy virtual machines inside VMware vSphere virtual environment.

Troubleshoot virtual environment error and anomalies (virtual machine migration, connectivity errors, vm sprawling, capacity and QoS, DRS).

Identify under-allocated VMs to prevent potential bottlenecks.

Lockdown and monitor file folders.

Develop Security Awareness training and policies.

Monitor and secure email communications in Exchange O365.

Work on deployment of MDM solution for the organization (Apple DEP)

Review daily backups and ensure their completion with Veeam.

Administer IT infrastructure and workstations through ticketing system, email, phone, or in person, with minimal supervision.

Assist in departmental audits and continuously work toward process improvement

Configure, troubleshoot, and assist in direction for:

Windows server roles of File, Print, AD, DNS, DHCP

ThinOS, Terminal Services, DHCP reservations/tags/filtering

802.3, TCP/IP, 802.11, WLC, Cisco IOS, VLAN, STP, QoS, VPN, static routing, NAT, ACLs

Apple IOS, DEP, VPP, MDM

VMWare virtual environments, HA, ESXi, vSphere, vCenter, LinkedMode, vNetwork, vMotion, Snapshots

Disaster recovery strategy, backup processes, restoration processes, VEEAM

Disk arrays, SAN, NAS, storage area network.

Telnet, ICMP, SNMP, polling MIB, Netflow, Wireshark, Solarwinds, service monitoring

Scripting logic, MS patching, Automation tools/processes, tier 0 services

Security principles and integration, network segmentation, shadow IT, phishing, ransomware, malware, social hacking.

TEKSystems / Asarco LLC Tucson, AZ, United States May 2018 – December 2018

Desktop Support Technician

Assemble, repair and troubleshoot computer systems (install hard drives, memory cards, video cards, NIC cards)

Set up workstations for end users by installing a 2 – 4 monitors set up, keyboard and mouse, desktop and network printers.

Experience with standard data retention policies and offsite techniques regarding backup and storage.

Create and manage service tickets accordingly to each incident / request submitted using ConnectWise and Service Now.

Manage calls that come into the Help Desk and troubleshoot incident with end user over the phone, via remote, or in person if needed.

Installed software applications on end user computers via remote or in person.

Image new and current machines to be ready for deployment, adding to inventory in SnipeIT.

Manage user accounts in ADAXES, grant access, reset passwords, unlock accounts, create new users in company domain, as well as deprovision user accounts per terminations by HR.

Maintain Standards List of equipment with current technologies (workstations – Dell, printers – HP, Ricoh, Xerox, KM, network appliances – Cisco, mobile devices – Apple).

Granted network access per user roles.

Managed local WLC’s.

Staff Matters LLC / Asarco LLC Tucson, AZ, United States May 2017 – May 2018

Information Systems Analyst

Developed and maintained documentation of IT processes including flowcharts and step by step instructions for end users on how to utilize SAP.

Used SAP and SRM to create purchase requisitions, enter financial data into system as well as collected and generated reports for financial documentation process and auditing in Microsoft Excel.

Served as a liaison between IT department and Purchasing department to facilitate new vendor creation in SAP, obtaining Purchase Orders in a timely manner and processing payment in the system.

Created and maintained list of Standards for Equipment using SharePoint.

Maintained and updated inventory and contributed to integrating RFID readers into asset tracking program for more accurate inventory count.

Worked under project manager supervision on integrating new Managed Printer Services for the whole company.

Worked on the creation of IT budget and cost distribution.

Created and translated technical IT documents.

Presented better productivity plans for local IT departments.

Managed IT Vendors, setting up contracts and financials.

Town of Oro Valley, Oro Valley, AZ, United States October 2016 – March 2017

Parks Maintenance Worker 1

Maintain town parks and facilities clean and organized without supervision.

Inspect park property and report any damages.

Maintain parking lot clean of debris and broken tree branches.

Conduct repairs on light fixtures, light posts, broken sprinklers, sprinkler valves, restroom facilities and submit reports to supervisor.

Completed work orders on-time and submitted finished paperwork to supervisor.

Presented new ideas to supervisor during weekly meetings regarding to better management and maintenance of facilities as well as new development areas.

The Home Depot, Tucson, AZ, United States May 2016 – October 2016

Lumber Associate

Work in a team environment to meet department daily demands.

Keep department organized and clean of debris to ensure customer and employee safety.

Stock new materials and count inventory daily.

Engage with customers daily and help them find the right product for their projects.

Educate customers and other associates about current and new products and their applications.

Aizic Diggins, Tucson, AZ, United States August 2013 – April 2019

Personal Care Attendant

Help patient with daily living activities such as hygiene, ambulation, eating, and dressing.

Prepare hygienic and healthy meals and snacks for patient.

Perform daily cleaning and sanitation of patient living spaces such as patient's room, bathroom, and common areas.

Take and record vital signs and provide medical emergency intervention if needed.

Create and maintain a pleasant work environment.

Bear Communications LLC, Tucson, AZ, United States August 2015 – December 2015

Drop Bury Technician

Installed new conduit with coax cable from pedestal to customer residence or business.

Operated company vehicle and trencher machine.

Checked the cable signal strength and connections.

Completed work on-time and submitted all work orders to supervisor.

Communicated with customers after job was completed to ensure the job was completed to their expectations.

Education

University of Phoenix, Tucson, AZ, United StatesJanuary 2014 – November 2016

Associate of Arts with Concentration in Information Technology, Cybersecurity.

Relevant coursework: IS Security Concepts, Web Design, Management of Information Systems, C++ fundamentals, HTML5 with JavaScript, Database Management with MySQL

University of Phoenix, Tucson, AZ, United StatesDecember 2016 – August 2018

Bachelor of Science in Information Technology, Cybersecurity

Relevant coursework: Information Assurance and Security, Information Technology Infrastructure Library ITIL, Project Planning and Implementation with Microsoft Project 2016, Agile development, Risk Management, Windows Server 2016

Additional Information

Skills: Proficient in Microsoft Office Suite, excellent customer service skills, detail oriented, reliable, troubleshooting, multitasking, Adobe Dreamweaver, HTML5 and JavaScript. SAP. SRM. Microsoft SharePoint, Active Directory, Project 2016, Basic C# skills.

Languages: Bilingual: Fluent in English and Spanish

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