Office Manager

Aida Roshan

***-**** ***** *** ****** Burnaby BC, V5J 0G9

Phone: 778-***-**** Email: ***********@*****.***

Career Objective: To establish a Human Resources position where my recent education and extensive business experience can be demonstrated and further developed.

Skills and Abilities

15+ years of employment experience in administration as a relief manager, human resources coordinator receptionist, hotel front-desk manager, and the export & import manager with international clients

Computer advanced skills using Excel, Word, PowerPoint, Photoshop, internet & email

Provides support and motivation to other staff to reach the company’s goals

Fluent in English, Farsi and speak and read French and Turkish

Resourceful individual that thinks critically to resolve problems & conflicts while remaining professional

Multi-culturally sensitive with utmost respect for confidentiality

Excellent organizational time management and multi-tasking skills

Friendly, flexible, result oriented, problem solver, and self-motivated team player

Awards

Won Quality Facility Award for 3 years in a row for growth in sales, revenue and decrease in delinquency

Won District of the year for growth in occupancy, revenue and other metrics

Won First place in Sales and brought in the most $ amount with the first sales of the month

Won prize for scoring 100% in mystery shops every quarter

Education

Business Administration Diploma

2017

British Columbia Institute of Technology

Business Management Certificate

2013-2015

British Columbia Institute of Technology

Business Administration Diploma

2007-2008

Institute of Higher Education Industrial Management, Iran

Bachelor of Graphic Design

2000-2004

Shiraz Art and Design College, Iran

Work and Experience

Urban Barn

Office Manager/AP Administrator, Vancouver BC, Canada 2016-Peresent

Managing 56 Stores as well as the Head office of 70 people

Taking care of front office/answering and direct calls, greet people in a professional manner

Assisting executives with their daily needs such as creating letters, typing and sending them out

Assisting HR department with their projects reports, onboarding, training

Ordering supplies/food based on office’s needs

Approving staples/supply orders for stores

Putting shipping requests through for the stores accurately when received

Receiving invoices from vendors, and distributing them to the responsible managers for approval

Following up with the vendors in case of any errors

Receiving approved invoices and giving it to the correspondent accountant for payment

Following up with managers for pending approval invoices

Receiving payment cheques, making them ready to be mailed out

Saving, scanning, filing the invoices and payment backups in their folders

Answering to vendors for payment follow ups

Marketing Advisor

West Tek System, Vancouver, BC 2014-2016

Conducted market research

Established programs to promote West Tek System in the market

Coordinated and managed promotional events

Conducted and presented reports to management about the progress of marketing programs

Relief Property Manager

2012-2017

Public Storage Canada, Vancouver, BC

Managed and rented storage spaces at multiple locations,

calculated detailed quotes according to customer needs/ Customer data entry

Rented, generated the contract and made sure the customer understands the lease

Managed both Business to Business and Business to Customer accounts, completing different paperwork for each group of customers

Managed delinquent accounts, made collection calls and prepared files for district manager’s review

Coordinated with reservations and rentals to save customers time and money

Generated month end, financial and administrative reports for senior management

Completed inventory to make sure it is correct and balanced

Provided friendly and enthusiastic customer service in person and on the phone to prospective clients to close the sale

Trained and oriented newly hires

Sunrise Dental Clinic, Vancouver, BC

Receptionist, Vancouver, BC 2012

Welcomed and served patients in a friendly manner

Checked out with their insurance company to make

Updated their files accordingly after each visit

Confirmed the appointments with individual patients by phone

Sent and coordinated the orders made by doctors to proper department

Front Desk Manager

2009-2011

Grand Hotel, Nigde, Turkey

Managed, supervised and motivated a team of front desk personnel

Received resumes, recruit and interviewed candidates

Trained and oriented newly hires, scheduled 10 staff

Facilitated all aspects of communication in-person, email and via telephone for all guest services

Processed each guest bill, handled cash accurately, utilized the P.O.S. equipment

Responded to guest requests and provided referrals to other departments to ensure guest needs were met expeditiously

Fars Chemical Industries Shiraz-Iran 2009

HR Coordinator

Took care of administrative duties

Provided support for the HR director with reports

Made sure all benefits are entered correctly

Helped with onboarding new hires including required paperwork and orientation

Volunteering

Urban Barn Social Committee Burnaby 2016

Planning the office events with the other members of the committee

Creating games/quizzes for the events

Ordering/picking up foods

Decorating the event room

Making sure everything is ready and all attendees enjoy the event

Cleaning the event venue after the even

Urban Barn Occupational Health and Safety Adviser 2017

Served OHS Committee

S.U.C.C.E.S.S Event Manager Coquitlam 2012

Served as event manager at a few celebrations held for Iranians such as “Norooz”

Arranged and organized the space and food to better serve attendees

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