Customer Service Representative

JULEE KIMMONS

**** **** **. **** · 702-***-****

ac829t@r.postjobfree.com

Dedicated Customer Service Representative, with excellent communication, listening, and problem-solving skills. Able to drive the customer experience through customer-centric behavior and actions, evaluating customer needs and providing product and service solutions to promote customer loyalty. Energetic and reliable and trained and excels in high-end merchandise environments. Proven performer which leverages superior communication and relationship building strengths to increase and retain long-term, loyal customers. Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem resolutionist working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator. Reliable and friendly, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Customer service and sales expert who identifies customer needs and delivers solutions to a problem I am a person who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

EXPERIENCE

JUL 2003 – MAY 2018

CUSTOMER SERVICE REPRESENTATIVE, Worldwide Marketing

As a customer service rep my following duties included but not limited to:

Assisted customers with questions and concerns.

Assisted customers with store and product complaints.

Provided customer service for clients

Inbound and outbound call center.

Sought opportunities to up-sell and add-on additional merchandise.

Resolved escalated customer issues quickly to drive client retention.

Investigated and resolved billing and service discrepancies.

Assisted customers by answering questions and solving problems.

Answered customers' questions and addressed problems and complaints in person and via phone and e-mail.

Developed new customer prospects or referrals.

Compiled weekly monetary reports and records for store managers.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.

Managed cash stock and inventory balances accurately.

Logged all daily shipping and receiving orders.

Expressed appreciation for patronage, inviting and encouraging customer return visits.

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.

OCT 1997 – JUL 2003

COMMERCIAL SERVICE REPRESENTATIVE, Wiltshire Financial

As a commercial loan specialist my daily duties included,

Inputted information from customer calls and onsite service visits into the company's system using Microsoft.

Planned and executed weekly meetings where I was required to provide excel spreadsheets about perform and non-performing loans.

Prepared routine legal correspondence and memoranda for attorney partners.

Monitored multiple databases to keep track of all company inventory.

Effectively controlled the release of proprietary and confidential information for general client lists.

Prepared correspondence, accounting and financial documents for analysis.

Prepared departmental contracts for attorney approval.

Organized and coded all documents related to due diligence for acquisitions.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

EDUCATION

MONTH YEAR

DEGREE TITLE, School

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

MONTH YEAR

DEGREE TITLE, School

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

SKILLS

Report generation

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Invoice processing

Active listening skills

Materials transport

Agile development processes

Sharp problem solver

Telecommunication skills

Strong organizational skills

Invoice processing

Invoicing and receipts

Product disposal

Customer service expert

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