Victoria Valencia, M.A.; AMFT in CA #******

408-***-**** ac829f@r.postjobfree.com

Skill Set:

oExceptional time management- Timely and efficient.

oEffective communication with internal and external staff/agencies.

oSelf-motivated to set goals and work towards continually improving company standards that impact a patients well-being.

oImplemented creative ways to raise coworker’s appreciation and morale.

oKnowledgeable in Microsoft Word, Excel, PowerPoint, AWARDS, and Keynote.

oSupport adolescents ages 15-20, by providing support and assistance with life transitions, academic planning and interpersonal difficulties.

oAlleviated test anxiety by teaching patients guided imagery relaxation and breathing techniques.

oBuilt trusting relationships with patients by using best practices for patient’s needs.

oProvided empathic support and a safe environment for adolescents to discuss high-risk behaviors such as drug use, teen pregnancy and sexually transmitted infections.

oDeveloped the ability to work under pressure and use of independent decision making.

Education:

Western Seminary in San Jose 09/2013 - 07/2018

Master Degree in Marriage and Family Therapy MFT

UC of Santa Cruz 09/2011 - 06/2013

Bachelor of Art in Psychology (BA)

San Jose City College 09/2002 - 05/2010

Associated of Art Degree (AA)

Internship Experience:

Dream Power 09/2017 - Present

Marriage and Family Therapist Intern Gilroy, CA

oAssisted with special needs youth and adults in animal assisted therapeutic programs.

oManaged a caseload of 3 to 6 patients on a daily bases.

oUtilized other therapeutic techniques such as hiking and interactive gameplay

oSupported autistic groups in social and life skills using positive methods like- cognitive behavior therapy.

oCollaborated with internal team to develop methods in supporting group home children through positive attachment.

Christian Counseling Center 03/2018 - 08/2018

Marriage and Family Therapist Intern San Jose, CA

oOffered therapy to a wide range of patients: children, adolescence, emerging adults and couples.

oWorked with children that have eating disorders and high functioning autism.

oWorked with emerging adults with life’s struggles to prior trauma.

oSupported complex couples through a variety of therapeutic activities.

oUtilized clinical techniques such as strength-based assessment, narrative, and mindfulness awareness.

oMaintained contact with patients to discuss scheduling, documentation, pay rates, goals, and tracking progress.

oManaged a caseload between 10 to 20 patients.

oEstablished a therapeutic environment by providing opportunities to learn and grow through role modeling, active listening, and coaching sessions.

oAttended weekly meetings and supervisory meetings.

Unity Care Group 09/2016 - 01/2017

Marriage and Family Therapist Intern San Jose, CA

oOffered therapy for at-risk adolescent and transitional aged youth (15 to 20 years old) at residential treatment homes.

oManaged a caseload from 2 to 6 patients on a weekly base.

oUtilized clinical experience through strengths-based assessment, diagnostic formulation (DSM 5), transformational care treatment planning, and evidence-based treatment.

oProcessed and completed Medi-Cal documentation and billing.

oSupported patients in acquiring socially acceptable habits of behavior, appearance, and interpersonal relationships.

oCollaborated with patients to control explosive emotions that cause disruptions in their lives.

oAttended weekly meetings and supervisory meetings.

Professional Experience:

Unity Care Group 08/2017 - 10/2018

Quality Management Assistant for Residential program San Jose, CA

oAdministered detail-oriented; excellent problem-solving and decision-making skills.

oImplemented pro-active team work with different departments within the company to best support the clients.

oMonitored and tracked documentation, ensuring accurate completion according to established programmatic, county, and state guidelines.

oTracked Incident Reports (IR) to ensure they are submitted with accuracy based on company policy.

oTaught the Incident Reports and company policies for all new employees.

oMaintained interpersonal relationships with community partners such as Community Care Licensing (CCL)

oMaintained and researched audit log and findings with managers to ensure compliance with CCL and Short-Term Residential Therapeutic Program (STRTP)..

oWorked independently, efficiently and reported findings to managers.

oConducted training sessions with employees to maintain and improve knowledge, best practices for customer service, and company policy.

oPerformed administrator role and responsibilities for two new STRTP houses.

oFacilitated and effectively communicated with groups of students and employees.

Unity Care Group 11/2016 - 08/2017

Case Manager for Transitional Age Youth (TAY) San Jose, CA

oInterview program applicants and provided feedback to create a more efficient intake process.

oOversaw residential counselors in the TAY program. Duties included training, discipline, supervision, scheduling, and development of staff.

oManaged a caseload of 8 to 15 Transitional Age Youth (TAY).

oProcessed and completed Medi-Cal documentation and billing.

oMaintained weekly contact with patients to discuss goals and track progress.

oDiscussion of medication symptoms with referrals to staff as needed and evaluate mental health needs.

oMaintained interpersonal relationships with clients, family, and community partners: natural supports, referring agency, Independent Living Program (ILP), and community resources.

oParticipated and served as a facilitator in meetings for: Family Support Team, Team Decision Meetings, and emancipation conferences.

oExtracts technical and statistical data daily for entry into medical database, AWARD.

Unity Care Group 09/2015 - 11/2016

Facility and Case Manager San Jose, CA

oProvided direct care, training, and supervision to staff and patients.

oEnsured scheduling and documentation of appropriate orientation and in-service training for staff.

oWorked with regional center personnel, schools, and others to provide a comprehensive program for patients.

oProvided leadership to and effectively managed the work of assistant group home managers and mental health workers/child care workers.

oImplemented and enforced policies and practices of Department of Family and Child Services (DFCS) regulations; the standards of the Council on Accreditation (COA) and health insurance Portability and Accountability Act (HIPAA) as they pertain to the effective operation of residential group homes.

oDocumented and performed appropriate follow-up of all incidents within a timely manner.

oEnsured home safety through documentation of fire drills, safety reports, and routine searches of house for illegal activities or drugs.

Unity Care Group 11/2013 - 09/2015

Residential Counselor San Jose, CA

oSupported patients in acquiring socially acceptable habits of behavior, appearance, and interpersonal relationships.

oResponsible for ongoing, daily management of the group home to keep in compliance of company standards

oWorked independently, used strong problem solving skills, managed multiple tasks, and high level demands.

oEstablished a therapeutic environment by providing opportunities to learn and grow through role modeling, active listening, and coaching sessions.

Bank of America 12/2005 - 09/2011

Sales and Service Specialist Sunnyvale, CA

oMaintained interpersonal relationships with internal staff and external members.

oResearched and resolved complex service issues to ensure customer satisfaction.

oSolicited and entered member’s financial data into the online backing software.

oReceived two outstanding performance awards of excellence.

oListen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.

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