Customer Service Representative

NADIA ALI

647-***-**** / 647-***-****, *** Thompson Road S, Milton L9T 5W8

*****.*****@*****.***

CAREER SUMMARY:

A highly accomplished, dynamic and skilled professional candidate with in-depth knowledge of handling administrative tasks.

Self-motivated with strong planning, organizational and leadership skills.

Customer oriented telephone etiquette.

Good time management skills.

Track record of greeting customers in a polite and friendly manner.

PROFESSIONAL EXPERIENCE:

UL Lawyers, Mississauga

Office Administrator (June 2018 – till date)

File management including postings into files, Maintains files in an efficient and effective manner; Files/photocopies/scans/bind;

Thorough knowledge of PC LAW and Firm Central.

Receives, opens and prioritizes incoming mail. Prepares materials for distribution via mail, fax, courier etc…

Taking incoming calls and help them direct to legal assistants and lawyers.

Walmart Canada, Oakville

Merchandise Team / Customer Service (July 2013 – June 2018)

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Hands-on experience in accepting payments from customers and complete transactions.

Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy.

Proven record of using the right process for cash, credit cards, or other types of payment.

Thorough understanding of counting the money at the beginning and end of shift.

Handle customer inquiries, complaints, billing questions and payment extension/service requests at courtesy desk.

Awarded shining star award twice for overall performance.

Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards.

Hero Certified Burgers, Oakville

Customer Service Representative / Cashier

Jan 2013 – May 2013

Track record of greeting customers in a polite and friendly manner.

Received and processed payments by cash, check, credit card and automatic debit

Thorough understanding of counting the money is in register at the beginning and end of shift.

Dedicated and careful – high level of accuracy and strong attention to detail.

EDUCATION:

Bachelor of Arts – English Literature (Honors) – 2003 to 2006

Masters of Arts – English Literature – 2006 to 2008

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