Customer Service Data Entry

Sammy X. Green

**** **** ********* *** *******, Louisiana 70127

CELL: 504-***-**** ************@*****.***

PROFILE SUMMARY

Detailed-oriented, reliable, and forward-thinking professional, with verifiable track record of accomplishing assigned duties by coordinating and building positive rapport with clients. Equipped with combined dynamic organizational skills and aptitude in multitasking, planning, and directing operations and complex schedules. Flexible and reliable in working independently or within a team environment, able to empower and motivate colleagues to refocus on the task at hand and achieve target goals. Known for integrity and professionalism, accomplishing work assignments objectively even under adverse situations. Quick learner and logical thinker, paying keen attention to detail in handling tasks. Possess excellent communication and presentation skills, along with interpersonal abilities; effectively listen and deal accordingly with individuals from all levels. Experienced individual searching for employment that will build upon knowledge and experience as an Administrative Assistant.

PROFESSIONAL SKILLS

Excellent analytical, critical thinking, and motivational skills

Strong decision-making skills and the ability to prioritize and plan effectively

Excellent verbal and written communication skills along with great interpersonal abilities

Perform consultations to evaluate specific customer needs

Skilled to provide optimal level of customer services

Possess sound judgment with excellent problem solving skills

Ability to get along with all levels of people and possess strong relationship building skills AREAS OF EXPERTISE

Time Management

Active Listener

Administrative Support

Customer Service

Office Management

Client Relations Management

Strong Multi-tasking skills

Client Consultation

Inventory Management

Problems-solving skills

PROFESSIONAL EXPERIENCE

Field Service Representative – Parts Department

Banner Chevrolet January 2018 March 2019

Process and reconcile an average of 1,000 purchase orders monthly, generating in excess

$150,000 in revenue.

Provide exceptional customer service to clients that results in a 98% customer satisfaction rating.

Extensive verbal and written communications with various automotive dealers and independent repair shops.

Based on performance was recognized as employee of the month 5 times within one year.

Perform collection of sales transactions for parts and materials.

Receive customer inquiries and complaints verbally and in writing, analyze and solve problems. Customer Service Representative Parts Department Premier Dodge Chrysler Jeep May 2016 – January 2018

Greeted customers promptly and courteously at the counter or on the telephone.

Coordinated efforts, made decisive decisions to ensure assignment of correct parts to vendors in a fast paced environment.

Sammy X. Green Page 2

Data entry of parts specifications, method of customer payment and schedule delivery.

Maintained and conducted audits of Vehicle Identification Number database resulting in 99% accuracy.

Routinely responded to incoming calls and complaints from customers, parts manufacturers and automotive professionals utilizing problem solving skills.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals by 65%.

Managed quality communication, customer support and product representation for each client. Electrician Assistant/Inventory Manager

Malone Electrical Services December 2014 – April 2016

Managed warehouse and front office operations, maintaining optimum numbers of inventory items and processed work order invoices.

Liaison with vendors and suppliers to ensure 100% satisfaction and timely delivery of electrical supplies.

Created inventory management reports and developed a cost efficient system for purchasing inventory that reduced the company’s expenses by 30 percent.

Interacted with vendors and technical professionals verbally and in writing, troubleshot complications and solved problems in a fast paced work environment. Assistant to Leasing Consultant

Busy Bee Property Management March 2010 - November 2014

Answered high volume of incoming telephone calls from tenants, property showings, provided information and explained rental procedures to tenants.

Evaluated complaints and worked with tenants to quickly and judicially solve problems.

Drafted letters and notices using a computer or iPad.

Created and maintained property and tenant files in both paper and electronic formats.

Typed rental and maintenance reports quarterly for management.

Data entry of property and tenant information with 99.9% accuracy daily in a fast paced office environment.

Operated office equipment such as computers, video conference equipment, copiers, scanners and fax machines as needed.

Maintained inventory control of office supplies and equipment.

Received a plaque in recognition of exceptional customer service effectively handling difficult tenant situations.

EDUCATION

Associate of General Studies Biology Concentration Delgado Community College New Orleans, LA 2012-2013 and 2017 Present Bachelor of Science Business Administration (Anticipated Graduation 2021) ACCOMPLISHMENTS

Author of Customer Service book published March 2019

CPR Certification

OSHA Electrical Safety Training Certification

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