Administrative Assistant Customer Service

Certified Paralegal with law firms and court systems. Administrative professional with success in retail sales and management, accounts receivable and inventory management.

Skills

•Data Entry (alpha-numeric)

•Business Phone & Fax Systems

•Great Plains Dynamics Accounting Software

•Microsoft Office Suite

•Type 74 WPM

•Adobe Professional Software

•Legal Research & Records Management

•Accounts Receivable & Cash Applications

Professional Experience

The Justis Law Firm, LLC Overland Park, Kansas November 26, 2018 to March 15, 2019

Paralegal (Temporary)

Documents scanning and archiving.

Excel spreadsheet tabulation of environmental waste volumes based on historical records, as well as investigation of companies and individuals via the Internet for hundreds of parties in more than one case.

Utilized individual states’ Secretary of State, county property tax records, Google Maps, Newspapers.com, Bizapedia, Manta.com, and other research sites on the Internet.

WITS Solutions Lee’s Summit, Missouri March 19, 2018 to November 19, 2018

FOIA Analyst (Contract position at Dept. of Homeland Security)

Freedom of Information Act & Privacy Act Analyst / Paralegal duties.

Researched and redacted cases created by FOIA and PA requests. Utilized FIPS (Federal Information Processing Standards) software.

Applied exemptions to redactions and generated correspondence via paper or CD to deliver to the clients.

Advantage Solutions Sales & Marketing Overland Park, Kansas May 31, 2017 to March 22, 2018

Business Financial Administrator

Administered claims, deductions, and reconciliation processes. Processed invoices.

Maintained efficient forms management process.

Provided Sales Team with accurate and timely promotional contracts.

Maintained promotional materials utilizing Document Management System.

H & R Block World Headquarters Kansas City, Missouri January 30, 2017 to May 5, 2017

Reconciliations Customer Service Seasonal – Operations Center of Excellence Department

Answered an average of 35 customer service calls per day from nationwide H&R Block offices' office managers and tax associates.

Received operational data for verification of all company’s receipts. Researched and validated bank deposits on a daily basis.

Contacted field offices to inquire about cash variances. Reconciled cash over/shorts and bank statements for each district assigned.

Attended training sessions and participated in meetings related to the performance of job duties.

K-Force Flexible Staffing Solutions Overland Park, Kansas July 11, 2016 – November 28. 2016

Quality Analyst (Contract position at U.S. Bank Home Mortgage Lending; Overland Park, Kansas)

Entered loan fees into Excel spreadsheets for Quality Control. Prepared mortgage, business loan, or settlement documentation. Printed, uploaded into computer, and packaged documents for shipping.

Legal Staffing Solutions Kansas City, Missouri March 21, 2016 – April 8, 2016

Document Reviewer (Short-Term Contract position)

Assisted with production of documents for upcoming litigation to satisfy a court order.

Nextaff / Abacus Search Belton, Missouri January 25, 2016 – March 3, 2016

Administrative Assistant (Contract position at Reece and Nichols)

Received, processed, and reviewed real estate listings and contracts. Scanned & maintained computer files.

H & R Block Overland Park, Kansas November 14, 2015 – January 23, 2016

Tax Associate and Office Manager

Successfully completed tax training in order to complete tax returns for tax season 2016.

Managed a branch office, including employee scheduling, daily reports, customer service, marketing activities, and client appointment scheduling.

Internal Revenue Service Kansas City, Missouri January 31, 2010 – May 15, 2015

Seasonal Data Transcriptionist/Seasonal Tax Examiner/Temporary Mailroom Clerk

Data transcription into the IRS computer from paper tax returns. Corrected tax returns and corresponded with taxpayers. Opened and sorted mail.

Chenega Logistics Lenexa, Kansas February 25, 2014 to September 25, 2014

Records Management Specialist (Contract Position at EPA Region 7)

Data entry, indexing, scanning, and quality assurance of archive records in SuperFund database. Microsoft Excel, Kofax Scanner, and Adobe Professional softwares.

Circuit Court of Jackson County, Missouri Kansas City, Missouri December 4, 2012 to April 5, 2013

Temporary Judicial Administrative Assistant

Assisted visiting judges with dockets, file-stamping, and copying judgments for attorneys in courtroom.

Prepared, scanned, and entered motions, orders, and judgments into court software.

Transferred cases that were remaining from the retired Presiding Judge to other judges’ courtroom.

Processed garnishments & executions payments.

Staffing Agencies: Qualstaff Resources/Kelly Services/Account Temps July 2008 – November 2012

Documents Specialist - Shook, Hardy, & Bacon LLC - Scanned, downloaded, and communicated court case activity to the attorneys.Created, labeled, and archived files for storage with LegalKey labels.IP & Pharmaceuticals.

Customer Service and Data Entry Clerk - Kansas Drivers` License Bureau - Customer assistance in creating drivers' licenses and accepting payments. Cash handling and daily reports.

Accounts Receivable Clerk - K and Company and Ultimate Resorts.

Data Entry and Customer Service - Kansas City Election Board, Missouri State Bankruptcy Trustee's Office and National Science Teachers Convention.

McNeil Technologies Lee’s Summit, Missouri September 25, 2008 to May 20, 2009

FOIA Analyst (Contract Position at Dept.of Homeland Security; Lee's Summit, Missouri)

Redacted and prepared archive records for Freedom of Information Act and Privacy Act cases.

Federal Information Processing Software, Microsoft Word, Outlook, and Excel.

Kansas Electric Supply Company, Inc. Topeka, Kansas January 4, 1993 to September 30, 2008

Administrative Assistant

Inventory management, including daily updates and annual physical counts. Assisted with accounts receivable, accounts payable, phone, fax, typing purchase orders, and filing.

Great Plains Accounting Software, Great Plains Dynamics Accounting Software, Microsoft Word.

Education: Johnson County Community College - Paralegal Certificate GPA 4.00/4.00 May 2011

University of Kansas Regents Center- Master Business Administration;emphasis HumanResources

University of Kansas- Bachelor of Science Business Administration

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