Mohammed Sadiq Ulla

Cloud Engineer L*

VMware Admin

Windows Server Engineer

Contact

#***,*** *****, ******** ********,

Al Karama, Dubai

United Arab Emirates

Mobile:971-0566276340

India # 974*******

Email: ac826v@r.postjobfree.com:ac826v@r.postjobfree.com:ac826v@r.postjobfree.com

mailto:ac826v@r.postjobfree.com

mailto:ac826v@r.postjobfree.com:ac826v@r.postjobfree.com

Objective

To be with a good organization which could provide challenging opportunity in VIRTUALIZATION and CLOUD COMPUTING profession to enhance my skills and strengths to harvest maximum productivity and achieve goals while lending quality work.

Work Experience (7 Years)

>Cloud Engineer L2 – Etisalat Dubai – (June 2017-Present)

Working on Etisalat One Cloud infrastructure, with overall infrastructure comprising of Linux, Windows, VMware Platform,

Day to Day Provisioning of the Public Cloud Organisation for new Customers

Handling the Technical Request and Troubleshooting the Issues

Managing the high-end Customer Requests, within the SLA

Experience of working in ITIL based processes and well versed with the ITIL terminologies.

Working on Various Platform Upgrades, Venter Upgrades, Cisco Blade Firmware Upgrade

Day to Day handling of Issues related Compute and Application Platform

Handling Very Important Customers Like EXPO2020, AlTayer, UAE Space Agency, Prioritising the tickets and escalations

Handling Issues on Microsoft Windows server environment (AD, DNS, DHCP, File Servers, Print Servers)

Backup and Restore tasks related to the infrastructure.

Expertise in Blade Infrastructures and well versed with its configuration and troubleshooting.

Handling Windows Failover Clusters and troubleshooting issues related to their functioning.

Analyse and isolate issues related to the System and Applications. Provide timely support to the in-house applications.

Maintain system performance and capacity to ensure security and availability to specific users.

Make recommendations for future System upgrades or Architectural changes in order to maintain system efficiency.

>Technical Specialist–Microland(Autodesk)(June2017-May2017)(11 Months)

Roles and Responsibilities:

Major involvement with Management of problem tickets and operational project tickets to make infrastructure stable.

Attend to escalations from L2 and L3 resources.

Providing feedback to management on Windows and VMWARE related issues.

Attending to P1 and P2 incidents and take them to closure.

Attending to all the Escalation and change management calls from team.

Providing RCA for recurring issues handling problem tickets.

Providing Instructure change suggestions to management and client.

Point of contact for all L1 & L2 Admins on technical issues.

Working on projects like server builds decommissions, VC Builds,ESXi Builds, migrations, New Cluster Builds on New Hardware upgrades.

Working knowledge of diagnostic tools like Splunk, BSOD, PSOD, MS SDK kit.

Day to Day Work on Monitoring Tools like SCOM, Big Panda, Logic Monitor.

Regular meetings and Documentation and Recommendations for future System upgrades.

Working on HP,DELL and CISCO Blades different configurations and Troubleshooting

Working on Day to Day AD, DL Related issues, troubleshooting and recommendations on changes as per the ITIL Process

>System Engineer- Tata Consultancy Services (Sep-2015 / Mar-2016)

(7 Months)

Roles and Responsibilities:

VMware:

Install, configure and manage a vCenter Server and VUM.

Create and configure Cluster with HA/DRS features and affinity rules

Create and manage resource pools

Install and configure ESXi host, apply host profile, install patches with help of VUM (bring the server to production standards)

Add the ESX server to Cluster

VM build/decommission (MS Cluster), add/remove hardware specs, Access management

Create/remove Port groups

Add/remove hosts from DV switch

Attach/detach, mount/un-mount LUN from ESX

Mapping SRM Resources

Performed Planned SRM recovery

Create baseline/attach baseline to ESX

Import patches and hotfixes

Remediate and apply updates/hotfixes

Performed Migrations V2C, P2V hot and Cold migrations and Storage vMotion

UCS:

Hardware replacement/swap

Service Profile Mgmt.

New blade/Chassis installation

SSL Certificate update

Firmware Upgrade (2.1 (3a) to 2.2 (3b))

VDI:

Partially Worked on VMware Horizon View 6.0.

Creating, Managing, Deletion of Desktop Pools

Troubleshooting on Basic VDI issues

Assign, Reassign the VDI to the User.

Citrix:

Basic Knowledge on the Citrix Farm using AMC and Citrix App Centre

Publishing Apps through Altiris

Troubleshooting on the Citrix Profiles and Sessions

Windows:

Installation, administration of windows 2003, 2008 and 2012 servers.

Involving and coordinating multiple teams like Application, Backup, Network and Storage teams for issues and resolution.

Involved in Incident Management, Configuration Management, Change Management, and Problem Management.

Managing & Administering Cluster Microsoft Windows Clustered servers 2003 and 2008

Disaster Recovery:

Performed couple of Planned SRM failover and failbacks

With help of Power-cli scripts recovered the Server as part of planned DR activity.

>VMware Operations Engineer- SymphonyTeleca (Nov-2014/Jul-2015)

(9 Months)

Roles and Responsibilities

Installation, Configuration, Administration and Troubleshooting of ESX 4.x, VSphere 5.0, Virtual Centre, VI Client

VMware Vcloud Director 5.x and 1.x, vCloud Connector, vCenter

Creating and Managing Virtual Machines and Templates

Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)

Configured Resource Pool, V Motion, Alerts, Alarms, NTP

Migrate Physical Servers to Virtual Server using VMware Converter (P2V Converter)

Migrating of Virtual Machines using V Motion

Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk and Network Utilization) for Security

>Technical Solutions Engineer VMware - Hewlett Packard (2011-2014)

(3 Years – 4 Months)

Roles and Responsibilities

Troubleshoot and provide accurate resolution for supported product list which includes HP Blade Systems, HP Workstations, and HP Servers.

Troubleshoot and provide accurate resolutions on Windows Operating Systems,

Networking issues, Virtual machines on a vSphere Exsi 5.1 and 5.5

Troubleshooting on installation, configuration and management of Virtual Machines on Esxi Hypervisor’s

Monitoring Virtual machines, HP network and Storage products using HP SIM, HP Open View

Perform troubleshooting and health checks on Vm Machines running Linux and Windows Server Operating Systems.

Initialize Active Directory Serviced on different servers for different Enterprise Clients.

Installation, Configuration, Administration ESXi 5.1, ESXI 5.5

Creating and Managing Virtual Machines and Templates.

Creating clusters for High Availability (HA) and Distributive Resource Scheduler (DRS).

Configured Resource pool, Vmotion, Alerts, Alarms, NTP.

Key Skills

Good Knowledge on Virtualization, Installing, Configuring and Management of

Virtual Machines in an Esxi Environment.

Knowledge on VMware Vsphere 5.1, 5.5, worked on Exsi Hypervisor’s

Completed VMware VCP-DCV Training

Knowledge on VMware vCAC, vDirector, vRealize Orchestrator (vCenter Orchestrator)

Basic Knowledge on BMC cloud services, BMC remedy/Ticketing Tool, BMC Cloud Lifecycle Management(BMC-CLM)

Knowledge on Server Hardware, Thin Client Technologies, HP Servers, HP Blade Systems.

Knowledge on Citrix Farms, Using Citrix App Center and Citrix AMC.

Knowledge on VDI Technology, worked on Horizon View

Good Knowledge on Red Hat Linux Operating System, Windows 2003 and Windows 2008/2012

Knowledge on Active Directory Services, Windows 2008, Windows 2012

Knowledge on Windows Hyper-V and Basic Knowledge on Microsoft Azure platform

Resolutions to Networking, DHCP, DNS.

Key Achievements

Rock Star award for Feb 2012 (Topped the Customer Experience Program)

Top performer for Q1-FY12

Geo Rock Star award for Q2-FY12 - (Topped Customer Experience surveys for the EMEA Region)

Top performer for Q4-2012 - (Topped and Excelled all the KPI’s)

Top Performer for the Q1-2013 - (Awarded for the maintaining the previous performance)

Part of a Green Belt Project Called Centralized Hardware Dispatchment. Key Role in saving 740k $ in Q2 to Q4 2013 by reducing the service events and resolving the issue and maintaining zero escalations

Part of Leadership Programs, Lead a Team of 6 for few Months.

Currently Engaged with Employee Orientation Programs and part of high level leadership meetings, Presented My Current Team Operations to VC

Personal Information

Date of Birth: 23rd Jan 1987.

Nationality: Indian.

Marital Status: Married

Hobbies: Playing Football and Cricket, Diehard Manchester United fan,

Languages Known: English, Hindi and Kannada.

Declaration

I hereby declare that all the above details are true and correct to the best of my knowledge.

Place: Dubai

Date: (Mohammed Sadiq Ulla)

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