CURRICULUM-VITAE

Ramesh.K Wangoo

Crown Apartments D-32,

Sewak Park, Dwarka More,

New Delhi-110059

Mobile No.:- 907*******, 828-***-****

E-mail: ac826n@r.postjobfree.com

Management Profile:-

Manager who is looking to take on more responsibility and a new challenge. I have the ability to lead, multi-task and make sound decisions in a fast-paced hotel environment and

works hard to ensure that all guests receive seamless experiences. As a superb leader and

Communicator I have a track record of creating an environment in which all his staff have the opportunity to reach their full potential. I possess an analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. Right now I am looking for a suitable senior position with an exciting and ambitious hotel. Demonstrate the ability to exceed profit targets, cost effectively develop new projects, effectively manage and motivate diversified staff, maximize productivity and effectively control costs.

Key Qualifications:-

Business Operations Guest Satisfactions Sales & Promotions Market Positioning

Revenue Management Staff Management Property Maintenance Corporate Relations

General Manager Project Management Hotel Development Financial Statements

Workforce Motivation Excellent Communication Excellent Leadership Staff Management

Carrier History/ Work Experience:-

Hotel Kashish Plaza

(Karol Bagh-New Delhi)

AS AN SENIOR MANAGER 2016-2018, April

Analyzing business results and the hotels performance

Organizing and developing all hotel services including front desk operations, reservations, food and beverage operations, maintenance and housekeeping activities.

Helping to develop management talent by acting as a mentor to supervisors and team leaders

Attracting, developing and retaining talent hospitality staff to build high performing teams

Administering and enforcing hotel policies and procedures

Having high engagement with guests throughout their stay.

Conduct disciplinary actions against staff, including terminations.

Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance.

Increate hotel sales, attach rate, and revenue

Analyzing, reporting and improving on performance, growth and sales

Coordinates with Reservations in order to ensure that all rooming lists, deposits, and requests are arranged

Carried out budget planning, maintained cost control, keep Statistical and Financial Records.

Set Sales Goals and room rates

Hotel City Continental

(Karol Bagh- New Delhi)

AS A HOTEL MANAGER : 2014-2016

Building strong relationships with companies that supply the hotel.

Developing relationships with the local business community

Attracting, developing and retaining talent hospitality staff to build high performing teams.

Solving and rectifying any guest complaints.

Analysing business results and the hotels performance.

Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance.

Recruited, hired and trained hotel personnel.

Planned staff member’s daily assignments and quickly addressed unexpected issues.

Hotel Welcome Plaza

(Karol Bagh- New Delhi)

AS A HOTEL MANAGER : 2001-2014

Welcoming guests in a friendly manner.

Using hotel resources to maximize guests’ satisfaction & optimize revenues.

Analysing statistical information and drawing conclusions from it.

Solving and rectifying any guest complaints.

Analysing business results and the hotels performance.

Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance.

Aggressively managing all the independent revenue and expense areas to ensure profitability.

Identifying major revenues and expense opportunities.

Having high engagement with guests throughout their stay.

Continuously negotiating all vendor/supplier contracts.

Provide weekly reporting on sales activity and target performance to management

Conduct disciplinary actions against staff, including terminations.

May assist in hiring, training, motivating, evaluating and supervising sales staff to ensure proper staffing and that employees receive adequate guidance and resources to perform job responsibilities in accordance with department objectives

Hotel Mohan Continental

(New Delhi)

AS A HOTEL MANAGER : 2001-1997

Establishing priorities consistent with the hotels objectives.

Administering and enforcing hotel policies and procedures.

Resolving customer complaints in a timely and professional matter.

Building strong relationships with companies that supply the hotel.

Developing relationships with the local business community.

Helping to develop management talent by acting as a mentor to supervisors and team leaders.

Offering support and guidance to junior team members.

Promoting hotel services and facilities to guests at every opportunity.

Hotel Marina

(New Delhi)

AS A FRONT OFFICE ASSISTANT : 1997-1996

Campco (Cadbury Chocolates)

(New Delhi)

Sales Department : 1996-1995

Maintained Sales and Target.

Build full scale operation from the ground up.

Strategize with senior management to market new products

Successfully expand the marketing reach.

Hotel Asia

(Jammu- J & K)

AS AN ASSISTANT MANAGER : 1995-1991

Making sure the hotel is in compliance with all federal, state and local laws.

Regularly inspecting the hotel rooms, exterior, kitchen area and parking lots etc.

Capturing customer data and inputting into a database.

Helping to develop management talent by acting as a mentor to supervisors and team leaders.

Attracting, developing and retaining talent hospitality staff to build high performing teams.

Hotel Oberio’s

(Srinagar- J & K)

AS A CASHIER : 1991-1990

Hotel Shenshah

(Srinagar – J & K)

AS A FRONT OFFICE ASSISTANT : 1990

ACADEMIC QUALIFICATION:-

BA from Kashmir University.

Hotel Management from Delhi Institute of Hotel Management.

Areas of Expertise:-

Guest Relations

Corporate Hospitality

Human Resources

Guest Experience

Sales & Marketing

Front Desk Management

Managing Housekeeping

Customer Service

Performance Management

Hotel Operations

Restaurant Management

Food & Beverages

Event management

Hospitality

Personal Skills:-

Self-Starter with an accurate and detail oriented work ethic.

Ability to thrive within a fast-paced environment.

Superb verbal and written communication skills.

Pragmatic and having a ‘can do’ attitude.

Remaining calm and polite at all times.

Can work well under pressure.

Strong sense of responsibility.

Acting with the highest ethical standards and always treating others fairly & with respect.

A creative & innovative thinker.

Having a practical approach to problem solving.

Willing to be accountable, liable, & answerable for actions & decisions.

Personal Details:-

Name : Ramesh K. Wangoo

Father’s Name : R. K Wangoo

Date of Birth : 14th October

Marital Status : Married

Height : 170cm

Weight : 72kg

Language’s Known : Kashmiri, Hindi, Urdu, English, Punjabi, Russian.

Nationality : Indian

Permanent Address : H.No-501, Vinayak Nagar, Muthi

Jammu-180006, J & K

Ph: 907*******

Dated:

Place: (Ramesh K Wangoo)

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