Customer Service Front Office
Resume:
Kimberly Castleman
**** * ****** **. *** ****, Mesa, Arizona 85204
*********@*****.***
Objective:
To obtain a position that will utilize my experience and allow for future advancement.
Experience:
My Dr Now, Arizona, Receptionist 10/2017 – present
Duties include, but not limited to, checking patients in and out, verifying patient information and insurance, schedule appointments, take payments, preparing proper paperwork for physicians and patients for upcoming appointments. Excellent customer service, and patient care. Assisting walk in patients, and diffusing troubled situations
Scottsdale Weight Loss, Scottsdale, Arizona, Receptionist, 06/2016 – 10/2017
Duties include, but not limited to, checking patients in and out for their appointments. Scheduling multiple appointments, filling orders for patients, taking payments for services, filling in office medications, inventory or products, balancing register at the end of the day, preparing for classes taught at the office, and superior patient care.
Sonoran Sky Pediatrics, Mesa, Arizona Receptionist
08/2015 – 06/2016
Duties include, but not limited to, checking patients in and out in a pediatric doctor’s office. Verifying patient information and insurance, schedule appointments, take payments, preparing proper paperwork for physicians and patients for upcoming appointments, order paper copies needed for front office, customer service, patient care, walk in patients, diffuse troubled situations
Texas Tech Pediatrics, Amarillo, Texas Patient Service Specialist
04/2013 – 10/2014
Duties include, but not limited to, checking patients in and out in a multiple department pediatric doctor’s office. Verifying patient information and insurance, schedule appointments, take payments, preparing proper paperwork for physicians and patients for upcoming appointments, order paper copies needed for front office, customer service, patient care, walk in patients, diffuse troubled situations, organized office lunches and social items for department. Developed and organized templates for front office teaching tools and kept them up to date.
Baptist St. Anthony’s, Amarillo, Texas Patient Care Technician (student) 04/2012 – 03/2013
Duties include, but not limited to, one on one patient care, vitals every 4-12 hours, assist patients with daily needs including hygiene, transporting patients to and from tests and procedures, admit and discharge patients to the floor, assist doctors and nurses when needed, logging patient information into electronic chart, stocking of floor supplies, HIPPA.
Texas Tech Pediatrics, Amarillo, Texas Student Assistant
09/2008 – 02/2012
Duties include, but not limited to, assisting in checking in and checking out of patients when needed, scanning patient information, labs, test, documents into electronic charting system, prepare charts for next day appointments, filing and purging records, assisting nurses and doctors with vitals and procedures if needed, and calling to remind patients of upcoming appointments.
Learning Depot Daycare Center, Amarillo, Texas Teacher/Caregiver
02/2002 – 08/2008
Duties include, but not limited to, direct interaction with preschool children, teaching daily activities, hygiene, crafts, physical activities, serving meals, keeping area clean and stocked.
Texas Tech University Woman's Health, Amarillo, Texas Patient Service Specialist 1998 – 2000.
Duties include, but not limited to, checking patients in and out, answering multiple phone lines, delivering messages, file maintenance, including transcribing patient computer files, maintain daily schedules for multiple physicians and services in the office, billing and collections
Texas Tech University Woman's Health, Amarillo, Texas Certified Nurse’s Assistant 1997 – 1998
Duties include, but not limited to, preparing rooms and instruments (sterilization) for patients, restocking and inventory control of supplies needed, including drug samples, maintaining files for patients, notify patients of test and lab results, explanation of patient procedures and tests being done, assisting doctors with procedures, answering phones and helping in other departments when needed.
Education:
Amarillo High School, Amarillo, Texas GPA: 3.2
Ware Memorial Care Center, Amarillo, Texas
Received Nursing Assistant Certification
Amarillo College, Amarillo, Texas
Completed level 2 of the Associate Registered Nursing Program
Skills:
Proficient in Excel, Word, Allscripts, and Centricity, CareCloud, EMd, Mindbody, and Emerald
References:
Tawnya Toiaivao Mesa, Az
Terri Bingham Gill LVN Amarillo, Tx Texas Tech Pediatrics
Emily Howard PA Amarillo, Tx Texas Tech Pediatrics 806-***-****
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