Customer Service, Microsoft Office, Administration, Bilingual

PROFESSIONAL SUMMARY

Soon-to-be Business Management graduate with 2+ years of customer service and administrative experience.

Serviced customers in-person and over-the-phone

Proficient in Microsoft Word, Excel, and PowerPoint

Bilingual in English and Vietnamese

ABILITIES:

Customer Service

Served customers in-person and over-the-phone

Adaptability

Exceeded customers’ demands during rush hours

Receptive to criticism and complaints

Leadership

Trained new hires

Monitored work efficiency and accuracy

Teamwork

Divided tasks amongst a team of supervisors and food staff

TECHNICAL SKILLS:

Typing speed average: 85 wpm

Proficiency in Microsoft Word, Excel, and PowerPoint

VIETNAMESE:

Speaking

Writing

Reading

EXPERIENCE

Supervisor (Nov 2017 - Nov 2018)

Lee’s Sandwiches

Delegated tasks to a team of 15 employees

Served at least 200 customers in a single shift

Performed administrative work after each shift such as cash counting, document organization, and maintenance of all paperwork

Enforced company’s procedures and policies

VOLUNTEER EXPERIENCE (Aug 2015 - Jun 2016)

Conference Board Officer

American Medical Student Association (AMSA)

Led a team of 10 people to arrange a medical conference for universities in California

Promoted teamwork to achieve the organization’s goals in a timely manner

EDUCATION

Western Governors University (Mar 2018 - Present)

Business Management, B.S.

Expected Graduation Date: Sep 2019

College of Southern Nevada (Mar 2017 - Dec 2017)

Business Management, A.S.

La Quinta High School (Sep 2010 - Jun 2014)

High School Diploma

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