Customer Service Administrative Assistant
Resume:
Shandra Diaz
**** ********* ******* ***. ****
Tallahassee FL. 32301
**********@*****.***
Work Experience:
State of Florida-Government Operations Consultant I ; October 2018-February 25,2019
Assisted in the coordination of projects for the Service Maintenance Team in our IT Department.
Utilized project management applications as well as Microsoft Word and Excel daily.
Assisted with maintaining up to date information on the SharePoint website.
Assisted with training new staff by creating training documentation.
Provided support for the various processes in IT.
State of Florida: Administrative Assistant (May 2018-October 2018)
Reviews, analyzes, and prepares drafts of memoranda and correspondence for administrative decisions and policies.
Reviews hiring requisitions and packages, requiring familiarity with the state (DMS) and agency hiring rules and regulations. Handles purchasing for the budget section, requiring familiarity with My Florida Marketplace and other purchasing rules and regulations.
Helps managers with T-Card approvals, and with P-Card and T-Card reconciliation. Interprets all other established policy and provides information for the resolution of problems.
Works independently, utilizing various computer software programs in preparing, maintaining, and updating technical and statistical reports. Compiles and analyzes data for administrative decisions.
Coordinates collection and presentation of data, which includes entering and compiling budget data. Inputs and prepares approved budgets, budget amendments and budget transfers and emails approvals to appropriate parties
Reviews and prepares agenda and meeting materials, and records minutes.
Organizes, schedules, and files personnel records, EE&D's, and other budget records, both electronic and paper. Files, maintains, arranges for storage, retrieves or reproduces documents, records, and reports.
Answers telephones and handles matters of routine nature, referring technical matters to a manager or the appropriate responsible personnel.
State of Florida-Revenue Specialist I (Sept 2017-May 2018)
Processes tax documents accurately and timely in the DPS queues. This workload consists of entering line item amounts as presented in DPS Verify and working the DPS Flags for a second pass verification/correction to perfect recognition and keying errors.
Research and evaluate pertinent tax document information and provide business documents to make an accurate determination for securing tax registration. This entails the creation of accounts from the Modernized E-File (MeFs) reports, and in Social Gui, as well as, the correction of social information in SAP.
Timely reports all system and/or processing errors encountered to the assigned position level for resolution.
Remedy Staffing ( Dec 2016-May 2017)
oMade outbound calls to borrowers who owed on defaulted student loans.
oSet up repayment plans for borrowers in our software.
oAnalyzed account information to determine if borrower qualified for any federal programs.
oLocated current telephone numbers and addresses for borrowers.
o
Tallahassee Memorial Healthcare: Records Clerk (Oct 2015-Dec 2016)
oAnswered department telephone calls.
oProcessed requests for medical records.
oAssembled/Analyzed patient paper charts.
oScanned patient's health records into the system.
oPerformed quality controls on scanned health records.
Ross Stores: Customer Service (Nov 2014-Oct 2017)- customer service
o Maintain clean and orderly checkout areas.
oAnswer customers' questions, and provide information on procedures or policies.
oProcessed freight
oEstablish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
oReceive payment by cash, check, credit cards, vouchers, or automatic debits.
o Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
o Operated the fitting room
o Greet customers entering the establishment
Belk Stores (Feb 2012-Nov 2014)- customer service
Citi Trends Inc. (Aug 2009-Jan 2012)-customer service
Skills/Certifications/Education:
Pursuing a Florida real estate license
HTML/HTML5
CSS
JAVASCRIPT
JQUERY
ASSOCIATES DEGREE
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