Certified Clinical Administrative Medical Assistant

Professional Objective

Seeking a responsible position in a medical organization where my skills, aptitudes and experience will maximize successful patient care and quality customer service. I am outstanding in providing organized and efficient patient care and the ability to connect with customers and influence positive outcomes. I am competent in achieving customer growth to achieve organizational benchmarks.

Core Competencies:

Extraordinary interpersonal and communication skills

Strong customer orientation and focus

Excellent problem solving and multitasking skills

High on integrity and work ethics

Good planning and organizational skills

Outgoing, cheerful and energetic

Education

Thomas Stone High School, Waldorf, MD Graduated: June 1997

Bennett School of Cosmetology, Washington, DC 2002 Licensed Cosmetologist

The College of Southern Maryland, La Plata, MD, Associate Degree, School of Nursing - Pending

National Healthcare Association, Washington, DC Jan. 2018 – Nov. 2018

Certified Clinical Medical Assistant

Certified Administrative Medical Assistant

Certified CPR

Certified First Aide

Professional Experience

Senior Customer Service Officer

Price Security and Protection Services, Inc. September 2013 - Present

Responsibilities:

Serve as site supervisor to ensure safety and access control.

Provide prompt and accurate information to customer queries.

Tackle issues and ensure timely resolution of problems.

Maintain daily log books and document daily activities.

Ensure that all relevant paperwork is up to date and accurate.

Work towards delivering positive customer interactions.

Sales Associate/Make-up Artist - MAC Cosmetics

Regional DMV Locations November 2006 - December 2011

Responsibilities:

Establish budgets for customers and work within budgetary limits to select products

Merchandising of cosmetic products and accessories for optimum display at the sales counter

Requisition merchandise from suppliers to stock shelves and/or fulfill special orders from customers

Answer department phone and direct customers to proper sales attendant

Provide prompt and accurate information to customer queries

Tackle issues and ensure timely resolution of problems

Compute sales prices, total purchases and receive cash/credit payments for merchandise sold

Salon Manager

Avant Garde Hair Gallery, Capital Heights, MD June 2002 - September 2005

Responsibilities:

Responsible for the management of full - service hair salon including all administrative duties for bookkeeping, ordering, shipping and receiving and banking (deposits/customer payments), etc.

Supervised all employees and assigned work schedules

Inspected work areas and equipment to ensure compliance with state regulations

Trained staff in proper operational procedures and policies

Resolved customer complaints and applied feedback if necessary.

Requisitioned necessary supplies, equipment and vendor services.

Maintained and updated customer and vendor records.

Responsible for the shipping and receiving processes for the salon’s merchandise line of products.

Tackle issues and ensure timely resolution of problems

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