Customer Care Service

Jamos Williams

Louisville, KY

E-Mail: *************@*****.***

Phone: 812-***-****

Summary

Talented at listening to customer requests and concerns to target specific needs and offer suitable product options. Consistently friendly and professional when handling various customer needs and different personality types.

Ability to work independently and as a team player. Seeking entry-level position in a growing company. Knowledge from a business management degree. Skills

• Basic, resolve customer issues

• Courteous demeanor

• Active listening

• Organizational strengths

• Problem-solving abilities

• Adaptive team player

• Inbound and outbound calling

• Call Center Customer Care

Experience

Inbound Inductor 10/2014 to 01/2019

Amazon LLC, Jeffersonville IN

Picking, packing, inventory, shipping, sorting deliveries, pre-taping boxes, responsible for replenishment of products to the primary location to ensure adequate availability for picking, pick customer orders selected directly for primary product locations with the production areas, verify information on location labels and customer packing lists to maintain high accuracy. Mail Carrier 10/2017 to 12/2017

United States Postal Service

Deliver mail and parcels on routes timely, which consisted of preparing, pulling, sorting, and distributing mail (letters, magazines, small and large packages). Collecting mail, obtaining signatures and answering customer questions about postal regulations and services. Mail was delivered by foot or mail truck depending on location. Delivery occurred regardless of in-climate weather. Jamos Williams

Louisville, KY

E-Mail: *************@*****.***

Phone: 812-***-****

Customer Service Representative II 06/2006 to 09/2014 Lowe's – Louisiana transferred to Louisville KY

The position consisted of responding promptly to customer inquiries, handle and resolve customer complaints, perform customer verifications, communicate and coordinate with internal departments, deal directly with customers either by telephone or face to face, obtain and evaluate all relevant information to handle product and service inquiries. Customer Care Rep 05/2003 to 05/2006

El Dorado Hotel and Casino, Shreveport La

Answered calls in a call center environment took about 75 to 100 calls a day for customer’s making reservations for the hotel and responding to inquiries and resolving customer issues on a daily basis. Education and Training

University of Phoenix - Louisville, KY Bachelors Business Management 2016

Military Service

Branch: Army Service Country: United States Rank: Specialists E-4 02/2000 to 02/2003

• United States Rank: Specialists E-4, Served 3 years as a light wheel mechanic.

• (Hummers,5-tons, small trucks).

• Commendations: Honorable Discharge, Completion of Basic Training, Completion of AIT training, One- year tour in Korea.

Commendations: Honorable Discharge, Completion of Basic Training, Completion of AIT training, One-year tour in Korea

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