Customer Service Data Entry

Summary

Skills

Experience

Lisette Loesch

Las Vegas, NV Home: 702-***-****

****************@*****.***

Dedicated Customer Service Representative and Data entry/Chat Representative as well as Communications Assistant who is motivated to improve overall customer/caller service satisfaction and contribute to a company's overall success. Well-developed communicator versed in one call resolution and providing tailored solutions to each and every contact and/or customer/caller. Highly Efficient at communicating in a friendly and helpful manner to ensure the best possible solution is met or made for the customer

Quality assurance

Effective communication

MS Office proficiency

Detail-oriented

Excellent multi-tasker

Superior communication skills

Effective team player

High-energy attitude

Dependable and reliable

04/2017 - 06/2017

Henderson, NV

Listing Verifier

Verifier Knoah So

Verifying Zillow listings via phone for customers to ensure information provided for listing was correct and what they wanted on listing.

Offered direction and gave constructive feedback to motivate team members. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. 01/2017 - 01/2017

Las Vegas, NV

Warehouse Receiver

Fanatics

Assisted customers with store and product complaints. Effectively communicated with all levels of staff and management. Accurately staged and sorted products for loading. Prepared the warehouse for audit through receiving items and counting them, as well as inputting this number into the computer system to account for all items received into warehouse. Ensured damaged products were identified and removed when received. 11/2012 - 09/2016

Las Vegas, NV

Communications Assistant

CaptionCall

Taking inbound TTY/hearing impaired calls, to provide service for customers with captioning phones. Involved paying close attention to conversations to ensure my dictation was on point and verbatim. Entailed extensive data entry, paying close attention to what was being said and ensuring grammar and punctuation correct to ensure customer was not confused by the dictation. Therefore having good grammar and punctuation was also a big part of job requirements/requisites. Typing 65 wpm with 95% allowed me to excel at this position/job role. 01/2010 - 01/2012

Camarillo, CA

Service Verifier

Data Exchange Corporation

This position involved heavy call volume, entering data, as well as verifying data back to customer/caller regarding their terms and agreement on service/electric. Skills used for this role include: entering their name/contact info and verifying this information was input correctly and also going over terms/agreement in a timely proficient manner where they confirmed understanding of the terms as such. 01/2010 - 03/2011

Las Vegas, NV

Program Support Specialist

RDI Marketing

Answered face-to-face, telephone and email requests for support and program information. Corresponded with customers via phone and email to direct customers to specific staff, answer general questions and provide excellent customer service through problem-solving. Improved communication efficiency as primary liaison for departments, clients and vendors. USAA Bank Chat Representative 06/2018 - Current

Education and Training

Sutherland Global Logistics Las Vegas, NV

Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments. Managed quality communication, customer support and product representation for each client. Educated customers on product and service offerings. Assisted customers with store and product complaints. Offered direction and gave constructive feedback to motivate team members. 01/2008 - 09/2009

Las Vegas, NV

Grassroots writer/outbound CSR

Onpoint Advocacy

Gathered and verified factual information regarding stories through interviews, observation and research. Wrote and produced short-form content, sizzle reels and image spots. Used email and telephone communication to discuss projects and complete assignments. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing.

Wrote letters for the customers/callers to impact topics, grassroots issues and to relay to representatives each customer/callers views on a topic to ensure their voices got heard Office Manager

Many, inbound and outbound

I have worked at other call centers, selling and making outbound/inbound calls. I have an extensive background in customer service as well as I have worked in tech support roles, one for Playstation. I can definitely discuss in more detail these other positions upon interview.

Managed quality communication, customer support and product representation for each client. Diminished work-flow downtime and troubleshot customer sales, support and software issues. SWIHA - Mind Body Psychology

High School Diploma: New Life Christian Academy

Las Vegas, NV

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