Business Analyst / Project Manager, Sales Systems Expert.
Resume:
MAHMUT ÇALIŞKAN
Istanbul, Turkey
***************@*****.***
www.linkedin.com/in/mahmutcaliskan
Sales Systems Supervisor and Expert with 15 years of experience in sales activites, processes and systems. Expert and familiar with sales force, dealer management and sales channel management systems. Experienced in business analyses, project management, developing systems & processes in collaboration with Business and IT units. PMP, PSPO I and PSM I owner.
PROFESSIONAL EXPERIENCE
TURK TELEKOM
Customer & Information Management Systems Supervisor, January 2018 – Present
Manage sales force management system of the company
Manage all projects and demands mainly from sales and other departments
Increase effectiveness of the sales activities ensuring automation of processes
Manage coordination between internal customer demands and IT resources
TURK TELEKOM
Channel Management Systems Supervisor, February 2017 – December 2017
Manage the team in order to achieve the goals of the division
Manage sales and call center systems
Manage all projects and demands from sales and call center
Analyze the effect of required process and system developments on existing process and business plans, work in parallel to these plans
Manage coordination between internal customer demands and IT resources
TURK TELEKOM
Corporate Sales System Management Supervisor, January 2016 – February 2017
Manage the team in order to achieve the goals of the division
Following up all projects managed by the team
Manage resource planning for the projects and follow the performance of the team
Analyze the effect of required process and system developments on existing process and business plans, work in parallel to these plans
Review sales and dealer systems, process and applications; manage the demands according to the ROI and budget
TURK TELEKOM
Corporate Sales Systems & Processes Sn. Specialist, September 2015 – January 2016
Manage transformation projects during integration of Turk Telekom Group
Analyze the needs emerging from the integration process and plan the required system & process developments
Manage the operational support of the systems after integration
Lead the project plan of Coporate Business Unit and contribute to IT project masterplan
AVEA
Sales Systems & Processes Sn. Specialist, March 2014 – September 2015
Form the framework of sales processes and systems, make them work in unity with all IT systems and customer processes
Ensure coordination between sales and other departments, make the required planning from composing IT request document to the test process
Analyze the effect of required process and system developments on existing process and business plans, work in parallel to these plans
Review sales and dealer systems, process and applications; develop them according to the demands and requirements
Define the requests and requirements for integration of regulation judgements with sales systems and processes, follow up this process with technology group
AVEA
Corporate Sales Support Senior Specialist, April 2009 – March 2014
Performing support activities for corporate sales departments
Project management
Coordinating the demands of the sales teams with related functional departments in the company
Reporting sales activities
AVEA
Key Account Manager, May 2007 – April 2009
Managing key account portfolio
Gaining new customers
Selling products/services according to the targets set by the company
Providing actual and daily information about the market and sales
YKK TURKEY
Sales Team Leader, Jan 2007 – May 2007
Managing the assigned project, reaching the defined targets
Coaching and leading the team, training new team members
Making daily visits to the customer
Maintaining and improving current customers by revealing customer expectations
Gaining new customers
Ensuring accurate and daily information to the company
Reaching the defined targets of the projects
YKK TURKEY
Sales Representative, April 2003 – December 2006
Making daily visits to the customer
Maintaining and improving current customers by revealing customer expectations
Gaining new customers
Ensuring accurate and daily information to the company
Reaching the defined targets of the projects
CARGLASS TURKEY
Marketing Specialist, June 2001 – June 2002
Serving as the company’s executive staff at the newly established franchise company.
Managing sales and marketing activities
MAJOR PROJECTS
TURK TELEKOM GROUP SALES FORCE AUTOMATION (SFA) PROJECT
The scope of the project is;
Developing a single SFA tool on Siebel Sales for corporate sales channels.
Unification of current SFA tools used in Turk Telekom, Avea and TTnet.
Developing a mobile version of Siebel SFA tool.
I contributed to the project as the business owner. I was responsible for;
Managing the project as business owner, defining business requirements
Coordination with IT members (Project Manager, Business Analyst and Development Team)
Performing UATs
Following up the practice in the field
MOBILE SFA PROJECT
The scope of the project was designing and developing the mobile version of Siebel SFA system.
I contributed to the project as the business owner. I was responsible for;
Defining business requirements
Coordination with IT members (Project Manager, Business Analyst and Development Team)
Performing UATs
Following up the practice in the field
CORPORATE PRM (PARTNER RELATIONSHIP MANAGEMENT) PROJECT
The scope of the project is unification of Turk Telekom, TTnet and Avea PRM systems and developing a PRM system integrated with the systems of three companies.
I contributed to the project as the business owner. I was responsible for;
Managing the project as business owner and defining business requirements
Coordination with IT members (Project Manager, Business Analyst and Development Team)
Analyzing the processes, supervising the team members
Performing UATs
IDEAL PROCESS PROJECT
The scope of the project was defining all processes of sales organization and documentation of these processes. I was responsible for assisting the consulting company in the project.
TELESERVICE BLACKBERRY TECHNICAL SERVICE PROJECT
The scope of the project was improving technical service process of blackberry devices for corporate customers and decreasing costs. I was responsible for;
Analyzing current process and designing new process with the vendor.
Defining SLAs and following up performance
Implementation of the process and follow up
EDUCATION
ISTANBUL UNIVERSITY / BUSINESS ADMINISTRATION PROGRAM
ISTANBUL UNIVERSITY / BACHELOR OF INTERNATIONAL RELATIONS
BEŞİKTAŞ ATATÜRK ANADOLU HIGH SCHOOL
ADDITIONAL SKILLS
PMP Certificate
PSPO I and PSM I Certificates
Experienced in project management, agile methodology
Expert in system analysis and development in collaboration with business and IT partners
Fluent in English (Fluent)
Proficient at sales processes and process analyses & development
COURSES
Gamification
Principles of Project Management
Strategic Thinking and Planning
Emotional Intelligence
Negotiation Skills
FOCUS: Focus on High Priorities
Conflict Solving – Manager
7 Habits of Highly Effective People / Franklin Covey
Problem Solving and Deciding
Innovation
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