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Business Analyst / Project Manager, Sales Systems Expert.

Location:
Atasehir, Istanbul, Turkey
Posted:
April 13, 2019

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Resume:

MAHMUT ÇALIŞKAN

**/**/****

Istanbul, Turkey

555-***-****

ac8228@r.postjobfree.com

www.linkedin.com/in/mahmutcaliskan

Sales Systems Supervisor and Expert with 15 years of experience in sales activites, processes and systems. Expert and familiar with sales force, dealer management and sales channel management systems. Experienced in business analyses, project management, developing systems & processes in collaboration with Business and IT units. PMP, PSPO I and PSM I owner.

PROFESSIONAL EXPERIENCE

TURK TELEKOM

Customer & Information Management Systems Supervisor, January 2018 – Present

Manage sales force management system of the company

Manage all projects and demands mainly from sales and other departments

Increase effectiveness of the sales activities ensuring automation of processes

Manage coordination between internal customer demands and IT resources

TURK TELEKOM

Channel Management Systems Supervisor, February 2017 – December 2017

Manage the team in order to achieve the goals of the division

Manage sales and call center systems

Manage all projects and demands from sales and call center

Analyze the effect of required process and system developments on existing process and business plans, work in parallel to these plans

Manage coordination between internal customer demands and IT resources

TURK TELEKOM

Corporate Sales System Management Supervisor, January 2016 – February 2017

Manage the team in order to achieve the goals of the division

Following up all projects managed by the team

Manage resource planning for the projects and follow the performance of the team

Analyze the effect of required process and system developments on existing process and business plans, work in parallel to these plans

Review sales and dealer systems, process and applications; manage the demands according to the ROI and budget

TURK TELEKOM

Corporate Sales Systems & Processes Sn. Specialist, September 2015 – January 2016

Manage transformation projects during integration of Turk Telekom Group

Analyze the needs emerging from the integration process and plan the required system & process developments

Manage the operational support of the systems after integration

Lead the project plan of Coporate Business Unit and contribute to IT project masterplan

AVEA

Sales Systems & Processes Sn. Specialist, March 2014 – September 2015

Form the framework of sales processes and systems, make them work in unity with all IT systems and customer processes

Ensure coordination between sales and other departments, make the required planning from composing IT request document to the test process

Analyze the effect of required process and system developments on existing process and business plans, work in parallel to these plans

Review sales and dealer systems, process and applications; develop them according to the demands and requirements

Define the requests and requirements for integration of regulation judgements with sales systems and processes, follow up this process with technology group

AVEA

Corporate Sales Support Senior Specialist, April 2009 – March 2014

Performing support activities for corporate sales departments

Project management

Coordinating the demands of the sales teams with related functional departments in the company

Reporting sales activities

AVEA

Key Account Manager, May 2007 – April 2009

Managing key account portfolio

Gaining new customers

Selling products/services according to the targets set by the company

Providing actual and daily information about the market and sales

YKK TURKEY

Sales Team Leader, Jan 2007 – May 2007

Managing the assigned project, reaching the defined targets

Coaching and leading the team, training new team members

Making daily visits to the customer

Maintaining and improving current customers by revealing customer expectations

Gaining new customers

Ensuring accurate and daily information to the company

Reaching the defined targets of the projects

YKK TURKEY

Sales Representative, April 2003 – December 2006

Making daily visits to the customer

Maintaining and improving current customers by revealing customer expectations

Gaining new customers

Ensuring accurate and daily information to the company

Reaching the defined targets of the projects

CARGLASS TURKEY

Marketing Specialist, June 2001 – June 2002

Serving as the company’s executive staff at the newly established franchise company.

Managing sales and marketing activities

MAJOR PROJECTS

TURK TELEKOM GROUP SALES FORCE AUTOMATION (SFA) PROJECT

The scope of the project is;

Developing a single SFA tool on Siebel Sales for corporate sales channels.

Unification of current SFA tools used in Turk Telekom, Avea and TTnet.

Developing a mobile version of Siebel SFA tool.

I contributed to the project as the business owner. I was responsible for;

Managing the project as business owner, defining business requirements

Coordination with IT members (Project Manager, Business Analyst and Development Team)

Performing UATs

Following up the practice in the field

MOBILE SFA PROJECT

The scope of the project was designing and developing the mobile version of Siebel SFA system.

I contributed to the project as the business owner. I was responsible for;

Defining business requirements

Coordination with IT members (Project Manager, Business Analyst and Development Team)

Performing UATs

Following up the practice in the field

CORPORATE PRM (PARTNER RELATIONSHIP MANAGEMENT) PROJECT

The scope of the project is unification of Turk Telekom, TTnet and Avea PRM systems and developing a PRM system integrated with the systems of three companies.

I contributed to the project as the business owner. I was responsible for;

Managing the project as business owner and defining business requirements

Coordination with IT members (Project Manager, Business Analyst and Development Team)

Analyzing the processes, supervising the team members

Performing UATs

IDEAL PROCESS PROJECT

The scope of the project was defining all processes of sales organization and documentation of these processes. I was responsible for assisting the consulting company in the project.

TELESERVICE BLACKBERRY TECHNICAL SERVICE PROJECT

The scope of the project was improving technical service process of blackberry devices for corporate customers and decreasing costs. I was responsible for;

Analyzing current process and designing new process with the vendor.

Defining SLAs and following up performance

Implementation of the process and follow up

EDUCATION

ISTANBUL UNIVERSITY / BUSINESS ADMINISTRATION PROGRAM

ISTANBUL UNIVERSITY / BACHELOR OF INTERNATIONAL RELATIONS

BEŞİKTAŞ ATATÜRK ANADOLU HIGH SCHOOL

ADDITIONAL SKILLS

PMP Certificate

PSPO I and PSM I Certificates

Experienced in project management, agile methodology

Expert in system analysis and development in collaboration with business and IT partners

Fluent in English (Fluent)

Proficient at sales processes and process analyses & development

COURSES

Gamification

Principles of Project Management

Strategic Thinking and Planning

Emotional Intelligence

Negotiation Skills

FOCUS: Focus on High Priorities

Conflict Solving – Manager

7 Habits of Highly Effective People / Franklin Covey

Problem Solving and Deciding

Innovation



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