Customer Service Manager
Resume:
OBJECTIVE
A highly motivated person seeking for a fulltime job to utilize my leadership and communication skills.
SKILLS
Knows how to use Microsoft office, dependable individual with excellent listening, planning and organizational skills. Gives 100% of customer service.
•Has good Communication skills
•Ability to Work Under Pressure
•Good at Decision Making
•Time Management
•Self-motivation
•Conflict Resolution
•Leadership
•Adaptability
•Teamwork
•Creativity
RICHIL MAE P. ICO
209 PASSERINA SPUR SELMA, TEXAS 78154
PERSONAL INFORMATION
AGE: 21 years old
PLACE OF BIRTH Sta. Maria, Pangasinan PH
DATE OF BIRTH: October 19,1997
CIVIL STATUS: Single
HEIGHT: 5’6
WEIGHT: 135 pounds
CITIZENSHIP: Filipino
EDUCATIONAL BACKROUND
PRIMARY SCHOOL: West Central School
Year: 2004-2010
SECONDARY SCHOOL: Mataas na Paaralang Neptali
A.Gonzales
Year: 2010-2014
COLLEGE: Rizal Technological University
Course: Bachelor of Science major in
Psychology
Year: 2014-2016
UNDERGRADUATE
EXPERIENCE
SALES LADY• FAM SPARE PARTS • (FAMILY BUSINESS IN PHILIPPINES )
My job is making our customer feel happy and contented on buying our product, also includes multiple responsibilities. Like communicating with customers by welcoming them and assessing their needs and answering any questions that they may have. I’m making sure that I explain all the things that they want to know in our product. Assisting them finding the things that they need in our business, selecting and locating the right product to ensure that they are satisfied as they complete the transaction. Once they are finished shopping and ready to complete transaction I also operate the cash register to receive payment .
VOLUNTEER•MS ETHEL’S MONTESSORI DAY CARE schertz• February 2017
Monitoring children to ensure they remain safe as they go on their activities. Teaching them how to read, write and shaping them to be the best that they can be.
CASHIER • TACO CABANA schertz • March- April 2018
My job is not only checking out customers but also to delight customer. Assess customer needs and responds to questions, clean and straighten work area. Work with customer service to resolve issues. Operate cash register with proficiency, receive payment by cash, check, credit cards, vouchers or automatic debits. Provides professional, friendly and courteous service at all time. Request information or assistance using paging systems.
FRONT DESK AGENT • HAMPTON INN & SUITES selma• April- August 2018
Making guest feel at home. Answer and direct calls in a professional, friendly manner and take complete and accurate messages with the current date and time and deliver message to the appropriate party as soon as possible. Greet all incoming clients, youths and visitor with warm and a friendly welcome and manage to check-in process for appointment and classes. Perform date entry of s new client profiles and update existing ones in membership database. Provides excellent customer service to all fitness clients, youth students, parents and coaches and manage client relationships. Address and resolve customer question and issues and maintain contact logs as necessary in membership database. Sort and distribute incoming mail, packages, and other correspondence. Maintain clean and organize the reception areas, studio equipment and studios as needed. Monitor retail merchandise including selling food items, stocking merchandise and other duties as directed by retail manager. Receive and process registration for classes, training appointment, etc. Receive and schedule appointments for all departments using scheduling software and following studio protocols. Process all saled of classes, training, membership, etc. at cash register
SELF CHECK-OUT CASHIER • WALMART Schertz •March 2017- October 2018
Greeting customers as they approach the self-checkout area in a polite and friendly manner. Moving inside and outside of the self checkout area when possible, to invite customers to use the self-checkouts and also educating and helping the customer on the correct and efficient use of a self-checkout when possible, Promoting company sponsor programs, like credit card service, product protection and charity initiatives when needed. Observing customer’s activities to determine when and if assistance is needed. Assisting customers when required to process all purchase transactions in a timely and efficient manner. Refilling bags and receipt tape when required. Keeping self-checkout area clean and tidy of all foreign objects and liquids. Additional responsibilities adheres to all company policeies and standard operating procedures. – Employee of the month Aug. 2018
CUSTOMER SERVICE REPRESENTATIVE • CONDUENT CALL CENTER • San Antonio • October 2018 – Jan 2019
Managing large amount of inbound and outbound calls. Have a communication “scripts” that I follow to handle different topics. Try to identify customer’s needs, clarify information, research every issue and provide solutions or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking extra mile.
FRONT DESK AGENT • HAMPTON INN & SUITES Schertz • September 2018 – Current Job
SAME AS THE ABOVE and Working collaboratively in an ethically, linguistically, and cultural diverse environment. Working in windows environment like MS word, Excel, and Power point. Also using my excellent interpersonal/ communication skills; personable and professional telephone presence.
EXPERIENCES & LEADERSHIP
OCTOBER 9, 2014 Conducted and participated an outreach program for orphan
children.
JANUARY 30, 2015 Attended and participated an Outreach program 2015 with the
theme of “Care that Makes a Difference” for elderly people.
MARCH 09, 2016 One of the facilitators in the Guidance Day 2016 with the theme “
Gender, Sexuality and HIV: Making a Difference in the Lives of
Emerging Adults in the RTU Community”
SEPTEMBER 17, 2016 Has attended a seminar with the theme “DAUNTLESS: The
Virtuosity of Public Speaking”
SEPTEMBER 10, 2016 Attended the 4th Lecture Forum entitled “The Multi-Dimensional
Development Of the Human Person”
SEPTEMBER 24, 2016 Participated a seminar entitled “Anino na Bumabalot sa Aking
Pagkatao: DEPRESSION X DREAM ANALYSIS”
SEPTEMBER 12, 2015 EXTENSION PROGRAM 2015: “Sexual Awareness on Youth:
INTERACTIVE TALK”
OCTOBER 19, 2016 Conducted a seminar regarding LGBT: Awareness and Prevention
of STD with the theme of “Life Guidelines that Bring
Transformation”
OCTOBER 20,2016 Attended a seminar with the theme of OFW Phenomena: “Building
Lives from a Distance”
SEPTEMBER 21, 2017 Completed training for PATHWAYS FOUNDATIONS at Walmart
REFERENCE
Mrs. Ethel Gonzales Alapag (Owner of Ms Ethel’s Montessori Day ) • 210-***-****
CH (LTC) (R)) Roy T. Walker ( Family friend) • 210-***-****
Mr. Marcus ( Taco Cabana Manager) • 863-***-****
Ms. Sandra ( Walmart Manager) • 800-***-****
Ms. Danielle Maldonado ( Hampton General Manager) • 210-***-****
Mrs. Delma Lucky ( Hampton Inn Manager) • 210-***-****
******.*******@*****.***
richilico_
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