SUZETTA KLEIN

EDUCATION

University of Central Oklahoma; Edmond, OK

Bachelor of Business Administration – Decisions Sciences

Oklahoma City Community College; Oklahoma City, OK

Associate in Science – Accounting

Charter member of ASQC Student Chapter, Spring 1993, Fall 1993 and appointed officer Spring 1994, with national membership

SKILLS

Office 365, A/P. A/R. G/L, 10 Key by touch, Windows 7

Oklahoma County's Applications: Tax, Subpoenas, Case Library, Highway Cost, Payroll, Warrants and Vouchers, E*Justice System

Mercury Insurance Group Applications: Rating Personal Auto, Rating Homeowners, Rating Commercial Auto, Agent Downloads

Hertz Corporation Applications: DASH (Counter Point of Sale System), GDD (Location Database), Tririga (Contract Database), CAAS (Commission/Concessions Payment Software), Document Direct (Report Database), Customer Relations Management Software, RMS Rate Management System, Oracle Financials

TRAINING

Member of IIBA 2009-2016

IIBA Election Committee 2011; 2013

Charter Member of OKC Chapter

Hertz Yellow Belt On-line Training

Business Analyst Boot Camp

Developing Requirements with Use Cases

Business Analyst Fundmentals

Managing Projects

Oracle Introduction to SQL Class

LogiGear Testing Computer Software Class

Francis Tuttle Vo-Tech; Oklahoma City, OK

MCSE Classes

Networking and Windows NT Classes

Safety Classes

EXPERIENCE

Hertz Global Headquarters – Estero Florida

April 2016 – present

Manager Rent A Car Operations and Special Projects

Manages 4500 corporate locations across North America

oContracts, Pass-Through and Recovery Fees for these locations

Liaison with the Global Indirect/Property Tax Department to ensure that the State Surcharges required are collected

Liaison with the Global Finance Department to ensure that the Pass-Through and Recovery Fees are collected

Report to the VP of Operations the locations that are not creating enough revenue to cover expenses

Works closely with IT to ensure that all Pass-Through, Recovery Fees and Surcharges are set up correctly

Liaison with Marriott to ensure payment of Commission

oOrders Service Units for Marriott Properties

Hertz Corporation – DASH (Counter Point of Sale Software) – Oklahoma City IT

May 2011 – April 2016

Senior Business Analyst

Work Help Desk Tickets

Write Service Requests, Update Documents (Visions, Operation Contracts, User Experience Guides, Screen Designs, Process Flows, etc) for changes to the DASH application

Assist QA in writing Test Cases, Unit Testing

Prepare documents (release bulletin) for implementation, assist in smoke testing

Liaison between GDD, DASH and downstream systems to ensure taxes and fees are correctly set up for DASH’s use

Verified taxes and fees for the Dollar/Thrifty Integration into DASH

Mercury Insurance Group – Oklahoma City IT

November 2005 – May 2011

Business Systems Analyst

Work Help Desk Tickets

Write Business and Functional Requirements for new lines of business and/or change requests

Assist QA in writing Test Cases, Unit Testing, Write queries when appropriate

Assist the project manager in work breakdown structures

Prepare documents for implementation, assist in smoke testing

Oklahoma County – MIS

May 1999 – November 2005

E*Justice Administrator, August 2004 – November 2005

Train users on the E*Justice System. Grant user access to the E*Justice Application.

Troubleshoot and resolve user problems with the E*Justice Application

Work with TRW to resolve issues and develop new functionality in the E*Justice Application.

Perform Daily Preventative Maintenance Checks. Develop and Implement In-House Reports/Apps. Lead testing on new versions of E*Justice Application. E*Justice is the application that is used at the County to track persons from the time they are arrested until the case is closed. This position is required to be on call 24/7

Attend and conduct weekly change control meeting where we announce changes to the software, databases, web sites, and network to the other departments

QA Analyst, May 2000 – August 2004

Monitor the entire in-house software development process, making sure user requirements and functionality are met and working as expected and ensuring that problems are found and dealt with

Compile, evaluate and test internally built software applications. Test E*Justice Updates

User liaison for internal application development. Work with users and developers to define functional, business and technical requirements. Assist project manager with the estimate of timelines and resources for new applications or projects. Assist the whole program team with prioritizing the projects as needed

Write the requirements document for new applications and ensure that users and developers adhere to the requirement specifications

Document procedures and functions in new software applications and write online help documentation

Designed new process of application storage for in-house software. Attend and conduct weekly change control meeting where we announce changes to the software, databases, web sites, and network to the other departments

Awarded Employee of the Month for September 2000 and August 2002

Assistant Webmaster, May 1999 – May 2000

Assist County Departments with the creation and maintenance of Web Site. Maintenance of the intranet called the ‘InfoZone’. Give Internet access to the County personnel as needed. Took pictures of County functions and put them in the on-line Photo Album

Served as the department Page Coordinator

Oklahoma County Career Connection Center

April 1997 – January 1999

Quality Improvement Coordinator

Assist, interview, and make referrals for persons searching for a job through the Oklahoma State Employment Services job listings

Design and conduct customers’ satisfaction surveys (both internal and external customers)

Prepare management reports in either graphic or written format with conclusions, recommendations, and customer comments

Was involved with WIA implementation. Served at the department Page Coordinator. A member of the marketing, employee relations, and adult transition committees

North Care Center

October 1989 – April 1997

Quality Improvement Assistant

Assisted in the management of quality client care and maintained compliance with appropriate accreditation entities

Designed and conducted client satisfaction surveys with statistical analysis of findings

Assisted in the computer design of quality indicators for clinical programs

Assisted the Coordinator of Management Information Systems with computer reports

Member of the Employee Council, Quality Improvement, Management Information Systems and the Oklahoma State Department of Mental Health Standing Rules committees

Accounts Payable Manager/Accounts Receivable Insurance Clerk

Managed cash balances and deposits. Prepared monthly journal entries

Sent the State Department of Mental Health appropriate financial submissions to stay in compliance with our contract

Kept an ongoing bank balance and graph for the Executive Committee when needed

Took deposits to the bank and entered manual deposits into the computer. All accounts payable. Submitted all accounts receivable insurance claims to the appropriate insurance companies. Researched and evaluated problems with insurance claims

Assisted in the preparation of the annual financial audit

Assisted the office manager and accounts receivable clerk when needed, and the Chief Financial Officer with any other special projects

Receptions/Switchboard

Answered eight phone lines, took messages, data entry on a medical software system, client accounts receivable, and prepared daily deposit

Took over for the Office Manager while on vacation or out of the office

Personal and Professional References will be given upon request.

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