Administrative Assistant Project

Name Nouman Nazir.

Gender Male

Phone # 004*-********, 0044 744*-******

E-Mail *************@*****.***

Nationality Danish

Location Copenhagen, Denmark

SUMMARY:

Several years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, experience in elicitation, documentation and presentation of prominent level and detailed requirements, experience in creation of test plans, test cases and analyzing test results.

Worked closely with project managers, SMEs, and staff to understand and brief the requirements and specifications for new applications along with re-engineering the existing applications.

Worked in close collaboration with PMO for the execution of projects, provided Program admin support, assisted in program admin documentation, Preparation and maintenance of Project reporting and work.

Strong understanding of various SDLC methodologies such as Waterfall and Agile with hands on experience in all of them.

Conducted JAD sessions, Gap analysis, and prioritized requirements using interviews, document analysis, and requirements workshops.

Experienced in documenting requirement using Unified Modeling Language (Use Case and Activity Diagrams) and building business Process Flow Charts.

Experience in gathering user requirements, analyzing needs and translating them into business requirements.

Extensively used tools such as MS Visio, MS Project, MS Office, MS Access, Data Modeling, Mapping, and Design using UML.

Strong knowledge in BABOK (Business Analysis Body of Knowledge) and applied its practices in IT implementation.

Strong understanding of test plans, test cases, test scripts and defects tracking.

Effective communication, analytical, interpersonal and presentation skills.

Conducted User Acceptance Testing (UAT) and verification of performance, reliability and fault tolerance issues for web based and client/server applications.

Well versed with Project Management tools like MS-Project for status reporting, and planning.

Strong understanding of Functional, Integration, System, and Regression testing.

Conducted and participated in individualized end client testing for each department involved in migration.

Excellent communication and writing skills and adept at facilitating walkthrough and training sessions.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall

Requirement management tools: Rational Requisite Pro,

Project management tools: MS Project, ALM

Business Modeling: MS Visio, Ultra Edit

Defect tracking: Test Director, Rational Clear Quest

Front-End tools: Microsoft Excel, Access, MS PowerPoint, Front Page, Flash

Share Point,

Database: SQL Server Management Studio

Operation system/platform: MS Windows 2003/XP/2000/

PROFESSIONAL EXPERIENCE:

IT Solutions Aps. ( 2018-2019)

Business Analyst

With a singular focus on technology and services, IT Solutions unmatched insight helps our members realize their hopes for better and improved business and industry. The core of every project starts with our clinical excellence, data driven technologies and our team of experienced and dedicated team members who combine business with technology to offer you the best technical solutions to meet your day to day business objectives.

Worked with cross functional teams to identify dependencies and possible issues across teams. Devised a roadmap to develop and communicate clear and actionable deliverables, or activities to be completed by defining clear timeline and success criteria.

Worked with project teams to ensure documentation, supporting materials, and project plans are updated and readily available for internal teams and senior leaders.

Organized and facilitated the Joint Application Development (JAD) sessions with project stakeholders and subject matter experts in order to capture business rules, processes, and system requirements.

Worked independently with end users to define concepts and clarify functional and non-functional requirements on a daily basis.

Facilitated meetings to interview business users, subject matter experts (SME) to gather and document business needs and liaise with IT teams to further decompose requirements for their individual consumption.

Administered requirement change request process (RCR) for effectively managing all software change requests.

Utilized MS Visio to create various flow charts, use case and sequence diagrams to provide detailed outline of the various actors of the system and how the various components of the system interacted.

Coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities

Assisted in developing test plans and test cases and performing User Acceptance Testing (UAT)

Developed and documented Business Requirements, Technical Requirements, Use cases and Test Cases.

Planned and conducted presentations meetings including, but not limited to: application development sessions, GAP analysis sessions, design reviews, documentation review meetings, etc.

Servicio Denmark Aps (2016-2018)

Junior Business Analyst

With more than 18 years of experience of providing technology-enabled services to the government market exclusively, our knowledge of technology based services, business and other industry challenges within the government market is second to none. Servicio Aps has a legacy of serving both large and small scale industries for the past many years.

Responsibilities

Conducted interviews and JAD sessions to document prominent level needs and features.

Worked on designing & documenting the current process flow and the futuristic process flow and diagrams.

Involved in regular meetings with Stake holders, senior project managers and SMEs in requirement gathering sessions and JAD sessions.

Conducted GAP Analysis to identify GAP between As-IS and To-Be system.

Authored business requirements repositories and report requirements specifications.

Created test cases and test scripts for standard reports (Claims, procedure file reports and diagnosis file reports)

Active role in defect management for the entire project as a Business System Analyst Defect Coordinator.

Assisted specific track BSA's (Business Systems Analyst) in cross matching test plans and test cases with actual requirements.

Responsible for tracing requirements using Requisite Pro for development and enterprise requirements team.

Worked as a team in understanding & documenting the system logics needed to operate the claims on the new operating system.

Perform root cause analysis, document action plans and provide organizational feedback

Elicit requirements from various sources to create business and functional requirements documentation.

Conduct system integration and user acceptance testing to ensure accuracy is met.

Deliver detail oriented work under tight timelines while juggling priorities.

Environment: WIN7, MS Excel, MS Word, MS Access, JIRA, MS Project, MS Visio.

Tryghedsplejen Danmark ApS (2012- 2016)

(Administrative Assistant )

Responsibilities

Located in more than 40 municipalities across Denmark, Tryghedsplejen Denmark ApS is a leading national provider of expert solutions for Medicare Advantage, Personal care and Managed Medicaid plans. With so many years of experience of providing personal care and technology-enabled services to the government market exclusively, our knowledge of health plan processes, CMS requirements and the daily challenges plans face within the government market is having no parallel. Tryghedsplejen has a legacy of serving both large and small health plans, where we take pride in serving our customers with deep respect for the individual.

• Performed a variety of administrative tasks and clerical support duties for managers.

• Prepared memorandums outlining and explaining administrative procedures and policies.

• Facilitated scheduled appointments, organized staff meetings and board meetings etc.

• Administered and managed the travel arrangements and fulfilling other requirements as directed.

• Provided administrative support to include managing colanders, appointments and any oral presentation or speaking engagements; arranging detailed travel plans; transcribing dictations and scheduling appointments.

• Overseas Front Desk activities to include mail, deliveries and visitors.

• In the CEO, s absence, facilitated work from the Executive office to department and affiliates.

• Facilitated scheduled appointments, organized staff meetings and board meetings etc.

• Administered and managed the travel arrangements and fulfilling other requirements as directed.

• Responded and resolved customer inquiries in a very professional, timely, and accurate manner according to the company policies.

• Composed and prepared confidential correspondence, Board of Director meeting minutes, surveys and other various reports

EDUCATION:

Masters in International Relations and communication. (University of Copenhagen)

Bachelors in Economics and Mass Communication.

Certification in computer mediated communication, Internet Marketing and Organizational Behavior. (Copenhagen Business School)

LANGUAGES:

Danish, Norwegian, English, Urdu, Punjabi, Hindi.

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