18 plus years of customer

**** ********** **.

Dallas, TX. *****

Phone 214-***-****

********@*******.***

James T. Young

Objective

Seeking fulltime employment opportunities within a progressive organization where experience, education, and learned abilities will be utilized to enhance company growth and profits.

Functional summary

15+ years of Call Center experience. 4 years of team leader experience.

3+ years of help desk and QC experience. 20+ years of Customer Service and Support in several industries and retail environments. Training from companies including IBM, AT&T, Pearle Vision, Wal-Mart, and DHL. Advanced knowledge of Windows Operating Systems 98 thru Windows 7. Windows Office Products including Word, Excel and Outlook. Type 40-60 wpm. Vast knowledge of the Internet, E-mail, Social Media and HTML. Work well under stressful situations. Able to address crisis customer situations and resolve issues. Excellent communication, documentation, and interpersonal skills.

Employment

McDonald’s

October 2015 – Present Swing Manager Plano, TX.

oFirst contact for customers as they arrive at store or drive thru

oProvide information on special deals and offers

oProcess cash or credit / debit card payments

oHandle customers’ complaints and concerns

oEnsure accuracy of order for customer satisfaction

Agente Communications

March 2012 – August 2014 Telemarketer Dallas, TX.

Secure donations for Shrine Circus

Business to Business Sales for Corporate Sponsorship

Residential donations for Special Needs children to attend\

Met and exceeded suggested donation levels often

Earthlink, Inc.

November 2008 – July 2010 Business Accounts Dallas, TX

oWeb Hosting customer support

oServed as a single point of contact for clients commercial websites

oMaintained details and kept clients account information current

oDiagnosed and solved FTP, CGI, POP Mail, and DNS information

Education

Art Institute of Dallas Music Business Dallas, TX.

1992 – 1994 Associates Degree

R.L. Turner High School General Studies Farmers Branch, TX.

1986 – 1990 HS Diploma

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