Customer Service Manager
Resume:
Brittany Luciano
*** ****** ** ******* ** *****
**********@*****.***
Profile
Dedicated, analytical worker who builds solid teams. A self-motivated person who always instils motivation in others to ensure the timely completion of goals and daily operations. Adaptable and results orientated, allowing the ability to assess the work and make proper adjustments in order to meet a particular standard, deadline, or respond to any unexpected occurrences.
Skills
Training
Conflict Resolution
Facilitating
Multitasking
Site Operations
Customer Service
Computer
Microsoft Office Suite
Email/Attachments
Written Communication
Oral Communication
Interpersonal
Management
Supervisor
Team Building
Critical Thinker
Problem Solving
Dependable
Punctual
Motivated
Follows Rules
Positive Attitude
Networking
Highly Organized
Listening
Results Oriented
Strategic Planning
Time Management
Writing Reports/Proposals
Professional Experience
Mac Tac Moosic, PA
Data Entry Specialist 06/2018 – Present
Keystone Restaurant Scranton, PA
Waitress 05/2017 – 04/2018
Conduent Moosic, PA
Multiple Positions 06/2013 – 05/2017
Operations Manager (03/2015- 05/2017)
Supervisor (08/2014- 03/2015)
Team Lead (04/2014- 08/2014)
Customer Service Advocate (06/2013- 04/2014)
Description:
Cigna Health Care Moosic, PA
CSA – Customer Service Associate 05/2011 – 08/2012
Dunkin Donuts Dunmore, PA
Shift Leader 04/2011 - 05/2005
Education
University Scranton, PA
Degree: ? ? - Present
Training/Certification:
Critical Leadership and Supervision of Management
Time Management
How to Effectively Manage Projects and Priorities
How to Handle Difficult People and Situations
Team Management
Assertiveness: How to Manage Without Being Pushy
Front End Payroll Management
Manager and Wage
REFERENCES
Available Upon Request
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