Employee Relations Human Resources

MARIALYS SERRANO, MBA, SHRM-CP

939-***-**** / 787-***-**** ********************@*****.***

HUMAN RESOURCES FINANCE MANAGER PROJECT MANAGMENT Dedicated, responsible, reliable and quality driven professional with a strong ethic. Bilingual, computer literate, proactive and result oriented with experience in all aspects of Management, Finance and Human Resources. Demonstrated hand on management style in the development and implementation of strategic plans to help achieve company goals. SKILLS

HR Best Practices Project Management HR Policy, Process & Systems Design Employee Relations & Diversity OSHA Workforce Planning & Development Talent Acquisition Local & Federal Employment Law M&A Strategies & Due Diligence Disciplined and flexible problem-solving approach that balances business goals with employee needs. PROFESSIONAL EXPERIENCE

Rising Phoenix Guaynabo, P.R. Feb. 2018 – Present Analyst

• Participate in the last step of program in close out department. Responsible of the quality of the Closeout Department, with productivity of 160%.

• Performing quality review of the adjustment process to ensure the invoices compliance with requirements of contractors, with accuracy of 100%.

• Providing training on disaster recovery as per company specific operating procedures in compliance to laws.

• Performing accurate analysis and evaluation of documentation for data integrity and compliance to laws, regulations, and policies.

• Analyzing and interpreting Disaster Recovery policies to develop written analyses and briefings for upper management.

• Collaborate in multiple special project of the most difficulty cases such Quality Control Specialist. Documentation Supervisor

• Supervised document processing and comprehensive screening of applications following program and case specific guidelines.

• Ensured all legal and specific guidelines were met for approval on case by case basis. Case Manager

• Responsible of assisting project managers with coordination planning, sourcing and supervision in disaster recovery operations.

• Performed a variety of data gathering and data entry as well as meeting with participants in order to educate them about the program benefits and requirements, leading DRC with more applicant per area. SAM’S CLUB BAYAMON, PR 2003-2018

Manager, Sam’s Club 6680 2016 – 2018

Responsible of Human Resources, Front End & Accounting Department.

• Supervise and manage a staff of 25, communicate job expectations and provide direction support and motivation to receiving team to meet agreed target and KPI lines.

• Reduced operational cost 15% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient wage management.

• Lead staff development, performance management, team mission instilment, goal setting, and continues improvement initiatives that capitulated employee engagement, accountability and productivity while simultaneously lowering overhead by 10 %.

MARIALYS SERRANO, MBA, SHRM-SCP

939-***-**** / 787-***-**** ********************@*****.***

• Establish over 20 standard operating procedures and implemented project standards/methodologies to be efficiency and meet audit requirements. Followed SOP guidelines and trained personnel and management on procedures. Impacting several accounts such accrual account was decreased from 550k to 15k.

• Reduced turn over receiving department from 65% to 15%.

• Leading initiatives that empower and engage people that will drive business success.

• Serves as a consultant to upper management as Human Resources related issues for several unit. This included coaching on performance management, complex employee relations issues resolutions.

• Develop and implemented safety, safe driver program and post accidents/drug testing policy for company.

• Provides oversight for a formal, ongoing program to upper management. Establish expectations and clear directions including the task and activities to accomplish the goals established and timeline.

• Support HR Department directing 2 HR professionals in staffing, recruitment, benefits, compensation, training, leadership development, employee relations, HRIS, and regulatory compliance. Manager, Sam’s Club 6680 2014 – 2016

Responsible of Human Resources, Front End & Accounting Department.

• Supervise and manage a staff of 200 plus 10 supervisors, communicate job expectations and provide direction support and motivation to receiving team to meet agreed target and KPI lines.

• Increased employee satisfaction by 18% while cutting staff turnover in half by developing staff recognition and accountability programs.

• Develop and implemented cross training in several department impacting of customer service and with business needed, decreasing overtime 55% in 6 months.

• Enforce policies and procedures and ensure that my team achieves the customer services levels set by the company, resulting in an annual increase of customer satisfaction. Responsible for resolving problems, identifying and analyzing trend and responding to customer’s needs.

• Empowered employees with knowledge policies and given tools to deliver exceptional service, result the customer complaints decreasing by 40% in two months.

• Ensured strategic alignment of HR with new business objectives and minimized business interruptions through execution of workforce integration plans.

• Consolidated HR functions previously managed by several different departments into a single consolidated organization to manage all generalist affairs. Trained and supervised 2 HR assistants.

• Consistently achieved high quality assurance ratings of more than 95% over a 24-month period.

• Successfully managed accounting departmental operations during company restructuration. Encouraged mentoring relationships among staff to ensure ongoing training and development of less experienced staff. Human Resources Specialist, Sam’s Club 4748 2012 – 2014

• Increase employee morale by developing and implementing an Employee recognition program and incentive program which included annual rewards, anniversary gift and appreciations, etc.

• Implemented new training solutions annually when needed that met the need of the business and employee and compile monthly and quarterly report.

• Created information distribution system using existing technology with zero cost.

• Maintaining employee files and conduct HR audit.

• Develop and implementing training of OSHA to 300+ employee and responsible of OSHA report and audit them quarterly.

• Lead termination process, including exit interviews, prepared and present turnover metrics.

• Organized monthly and quarterly volunteer projects with upwards of 50 volunteers per events.

• Support and review disciplinary procedures of corrective actions.

• Develop periodic report relate to HR function such as EEO, Budget, worker compensations among others.

• Overcome strong resistance and negativism to establish and direct cost-effective training human resources department offering various programs and training to over 300 employees. Human Resources Payroll Coordinator, Sam’s Club 4748 2011 – 2012

• Lead payroll system and monitored over 350 employee’s attendance, overtime, payroll deductions, vacation, sick, military duty and maternity leave of absences system. MARIALYS SERRANO, MBA, SHRM-SCP

939-***-**** / 787-***-**** ********************@*****.***

• Responsible of administrate leave absences licenses such as SINOT, FMLA, LTD, ADA, FSLA, FSE, ACCA, and Maternity. This includes determining eligibility processing and tracking leaves, maintain communication with manager, vendor and employees when if applicable. Develop internal audit process for license quarterly.

• Develop campaign of orientation of 401K increasing employee participation, process enrollment, complaints, retirement and cancelations.

• Increase by 37% the participation of part time employee in medical plan. Manage employee benefits programs such as medical plan, dental plan, sinot, short & long disability plan orientations, enrollments, claims, cancelations.

• Increase employee participation in wellness activities 60%, coordinate activities for all departments, integrating all shifts.

• Process payroll system and implement cross training with HR Training Coordinator increasing the HR service to employees.

• Develop communication campaign of education of benefit to employee and implemented weekly, monthly and quarterly wellness activities increasing participation of employee 66%.

• Introduced proactive employee relations and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus of the HR organization. Human Resources Training Coordinator, Sam’s Club 4748 2010 – 2011

• Planning and participate in new hiring of new store of 500 employees for opening of new store in just 3 months. Develop and implementing system for seasonal hiring program, increasing customer experience satisfaction 20%.

• Integrated 30+ staff in the aftermath of downsizing, steering flawless workforce assimilation into core business operations.

• Manage the full life cycle recruiting process (job posting, pre-screening, conducting interviewing, references, I9, evaluating candidates handling salary negotiation, offers letter and onboarding process) for small and large groups, directive and nondirective positions. Process hiring requisition by promotion job opening in the indeed portal, social media such as Instagram, Facebook and LinkedIn. Develop end to end recruitment campaign strategies to meet long term requirements.

• Coordinate different employee activities such as monthly meeting, team building, focus group, community activities, fundraising activities and others, increasing the participation of employee 30%, and establish record of company in fundraising champing.

• Identify and collaborate in defining and implementing learning opportunities on employees such as training and presentations.

• Establish customer service training program for all employee. Boosted customer satisfaction scores from 84 % to 93% within 6-month program launch.

• Manage candidate through the recruitment process and ensure a positive candidate experience through the effective communication.

Membership Supervisor, Sam’s Club 4748 2003 – 2010

• Leading initiatives that empower and engage people that will drive business success.

• Coordinated high-profile sales event producing more than 100k in sales.

• Increases customer base 15% annually constantly through managed marketing plan and organic growth.

• Earned multiple company award for outstanding acumen goals.

• Reduced quarterly budget by 10% while increasing productivity by 6% per year. HR Consultant Toa Alta, P.R. Feb. 2012 – 2017

HR & Accounting Consultant

• Develop HR department in Startup to PYMES.

• Compensation & Benefits Admirations (Saving Plan 401 K, Long Term Disability, FMLA, ADA MATERNITY, SINOT, ACCA, FSE, Short Term Disability, Dental Plan, Medical Plan).

• Develop and Implementing policies, procedures, SOP, Affirmative Action Plan and Employee Handbook.

• Recruitment & Staffing- Manage the entire recruitment function across multiple business units for all levels managerial a nonmanagerial. Recruit for multiple business unit for Pharmaceutical, Medical Device, Retail, Manufacturing and others.

MARIALYS SERRANO, MBA, SHRM-SCP

939-***-**** / 787-***-**** ********************@*****.***

• Payroll for Small Business and conduct HR Audits and develop action plan.

• Responsible for working with management and employees to provide guidance, direction and advice about the application or interpretation of human resources and labor policies, practices and procedures. Instituto Almeida Toa Baja, P.R. Feb. 2001 – 2004 HR & Accounting Coordinator

• Verifies vendors accounts by reconciling monthly statements and related transactions.

• Pay vendors while monitoring discount opportunities, scheduling and preparing checks, resolving purchase order, invoice or payment discrepancies and documentations.

• Responsible for all HR functions including payroll, staffing, training and employee relations.

• Support day to day financial operations of the company, as well as in the closing and reporting process. EDUCATION & PROFESSIONAL CREDENTIALS

MBA Degree – Management and Strategic Leadership- University Ana G. Méndez, Cupey, P. R. MS Degree – Human Resources - University Ana G. Méndez, Bayamón, P. R. BS Degree – Chemistry –University of Puerto Rico – Rio Piedras, P.R. Society of Human Resources Management Certified Professional (SHRM-CP) SUMA Inc. - Human Resources Management Certification SUMA Inc. - Labor Legislation Certification

SUMA Inc. - OSHA 30 hrs.

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