Air Force Customer Service

Jeremiles Vesey

North Las Vegas, NV. ***** • 702-***-**** •*********@*****.***

Professional Summary

Hard-working individual with a reputation for being determined, focused and efficient. Seven-year Air Force Veteran with strong customer service skills using an adaptable and friendly communication style to better empathize and resolve customer issues.

Notable Highlights

●Ability to work in a fast-paced and noisy environment

●Exceptional interpersonal and problem solving abilities

●Very strong ability to work as part of a team or alone

Technical Skills/Certifications

●Currently pursuing to be CompTIA A+ certified

●Familiarity with protocols, TCP/IP, DHCP, DNS in relation to a network

●Familiarity with diagnostic procedures and troubleshooting techniques for networks using various tools such as, ipconfig, ping, tracert, nslookup and interpret the output

Education

Asher College Las Vegas, NV

Computer Specialist and Network Technology Associate Degree Program

(expected graduation 05/2019)

Work Experience

Best Buy Las Vegas, NV October 2017 - Current

Computing Sales Associate

●Experience in all departments, including computers & Geek Squad

●Aided co-workers with sales performance and using the team's collective knowledge to further improve the shopper's experience with our store

●Worked closely with Geek Squad to resolve and troubleshoot any customer issues

United States Air Force Las Vegas, NV August 2008 - September 2017

Vehicle Operator/Equipment Custodian

●Expertly managed and inventoried $48k worth of I.T. equipment

●Installed software on multiple systems, ensuring programs run smoothly

●Operated light and heavy-duty passenger and cargo vehicles. Tractor-trailer

combinations, wrecker/recovery vehicles and various sized forklifts

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