Customer Service / Market Research

IMELDA ORTEGA SUZARA

510-***-**** Newark/Fremont California USA

416-***-**** Toronto Ontario Canada

***********@*****.***

BIODATA

25+ years of work experiences in various companies offices and call centers

Employment

Access Forum Research -- Market Research Phone Interviewer, September 2016 to Present

Kingsdale Advisors -- Proxy and Customer Service Agent, January 2016 to June 2018

QA Courier Services -- Customer Service Representative August 2015 to September 2016

Greenwich Associates -- Customer Specialist May 2011 to December 2015

United Engineering Inc -- Administration & Accounts Receivable, June 2011 - March 2013

Acanac Inc / Redflagdeals -- Online Shopping Forum Representative/Blogger, 2009 to 2010

Georgeson Shareholders – Proxy and Customer Service Agent, 2005 to 2007

Education

Artscape Creative Entrepreneurship 2017

Career Development Institute Legal Secretary & Micro processing Operator 1996

City Center College Computer Graphics Technician 1990

Langara College Fine Arts (1st year) 1987 Arts & Sciences (1st year) 1984

John Oliver Secondary School Diploma 1983

Vancouver Technical Secondary School 1979 to 1981

Skills

Office: multi-tasking, proxy information & solicitation, accounting, administration, reception, data entry, secretarial, customer service, filing, faxing, desktop publishing, correspondence, scheduling, fund raising, tax filing, payroll, accounts receivable, legal case files, shipping/receiving, stock supplies, web marketing, emailing and internet research; events organizing and planning, promoting, budgeting costs, board meeting minutes, outbound calling

Social Media: Twitter, Facebook, Skype, Youtube, WordPress, LinkedIn, Video.ca, Myspace, Tagged

Studio: sewing, stock inventory, painting, drawing, poetry, basic HTML website creation, GIF animation for internet, computerized music, video recording and editing /vlogging, tent set-up, dj mixing, poster design layout, tv/movie background extra, blogging

Present and Past Memberships

Center for Social Innovation, Philippine Press Club Ontario / Public Relations & Communications Officer, Hot Docs, Artscape, Artheart Studio, Halo Halo Variety Channel 9 TorontoTV / io media, Liaison of Independent Filmmakers of Toronto, WestCoast Domestic Workers Association Vice President, Philippine Women Center

IMELDA ORTEGA SUZARA

510-***-**** Newark/Fremont California USA

416-***-**** Toronto Ontario Canada

***********@*****.***

Work Duties

Access Forum Research -- Market Research Phone Interviewer Scripted computerized phone interviews of public and private schools, employers to gather data for analysis in standard industry surveys for schools improvement of programs and services and for Ministry ratings of educational institutions performance

Kingsdale Advisors -- Proxy Information and Solicitation Agent Phone information to customer shareholders about Board proposals and ask if they would like to vote by computerized recorded calls, read the scripted materials to shareholders, enter the shareholders response in their computer records, attend group trainings and meetings on public traded corporations annual and special general meetings and resolutions, research customers

Greenwich Associates -- Customer Specialist / Market Research Interviewer Outbound scripted computerized phone calling of companies and banks customers for satisfaction surveys, entering answers into scripted fields, completing market research surveys

United Engineering Inc -- Accounts Receivable and Administrator Monthly billing and collecting to condominium developers for engineering consultants on 100+ residential condo hi-storey projects, filling forms for insurance for legal liability, records for legal insurance property damage cases, biweekly payroll time sheets and employee expense forms, new employment forms, generating monthly financial reports of billing and deposits using Quickbooks, Excel and Word, depositing cheques at the bank, answering phones and transferring to staff, photocopying, faxing, scanning and emailing documents, check and update scheduling of staff to match payroll time sheets, track of vacation, sick and banked time, record holiday voicemail, update Christmas list of developers and associates, book Christmas party

Acanac Inc -- Online Shopping Forum Representative Assigned to represent an internet service provider on Redflagdeals shopping forum and Better Business Bureau websites, answer potential customer inquiries, handle existing customers posted public complaints using public postings and internal messaging and emails, double check complaining customers accounts and company policies, mediate and resolve to customer satisfaction within company policy guidelines and government standards, liaise between customers, company and BBB organization

University of Toronto Press Print / Adecco -- Accounting and Binding Assistant Enter accurate data information on print order accounts into the system to generate monthly financial reports for the General Manager, organize filing system and retrieve files when a discrepancy occurs, assist in binding department for binding university books and government document orders

Georgeson Shareholders / Computershare -- Proxy Solicitation Speak to customer shareholders about Board Proposals and ask them if they would like to vote by computerized recorded calls, read the scripted materials to shareholders if necessary, enter the shareholders response in their computerized account profiles, attend group meetings

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