Customer Service Sales

Skills and Expertise

*+ years of experience in maintaining client relationships and customer service.

* ***** ** ********** ** credentialing verification.

* ***** ** ********** ** sales.

9+ years of experience in contract negotiation

5 years of experience in article writing, website building, research and event planning.

Proficiency with Microsoft Office (all programs), Medium Writers, Communication and collaboration tools (conference platforms, Skype, etc.), SPSS data analysis, and data visualization

Bilingual: English and Spanish

Professional Experience

NCF Diagnostics and DNA Technologies, Alachua, FL 2017-Present

Physician Liaison/Sales

United Physicians of South Florida, Miami, FL 2014-2017

Credentialing Specialist

North Miami Foot and Ankle Associates, Miami, FL 2012-2014

Patient Coordinator

Lead, interview, recruit, and maintain 250+ client relations through the monitoring and analysis of national databases, and constant site visits.

Maintain regular cooperation and compliance with all regulatory, accrediting, and membership-based organizations.

Monthly collection and processing of 10 to 15 applications for verification and accreditation information while maintaining and updating databases for 250 physicians.

Perform six to 13 customer product presentations (molecular tests) through live videos, meetings, and conferences to new clients.

Successfully plan monthly board meetings and the editing of meeting agendas for 250 clients and 10 board members.

Problem resolution with new and existing clients at the molecular lab.

Conduct thorough background investigations, research, and primary source verifications of all components for 250 physicians.

Prepare weekly and monthly internal/external performance reports, and document unforeseen issues as needed.

Design correspondence for 10 board members, clients, and other organizations.

Train clients’ staff on the use of molecular tests while providing information about the technology that make possible such accurate test results.

Education

Keiser University, Graduate School, Fort Lauderdale, FL 2017-Present

Master of Science in Organizational Psychology

Art Institute of Phoenix, Miramar, FL 2012-2017

Bachelor of Science in Healthcare Management

Continuing Education Units

Medline University 2017

QIS The Five Triggered Tasks (for Administrators): NAB-NCERS Approval #: 1742016-2.25-6097-dl

Confidentiality for Administrators: NAB-NCERS Approval # 0132013-0.50-6974-d1

Additional Projects

“The Impact of Artificial Intelligent (AI) in the Workplace throughout the Next 20 Years.”

Mission: To promote and educate businesses on the even distribution of productivity-enhancing technologies and help to identify new skill sets to effectively overcome challenges pertaining to AI workforce development.

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